LeverageTek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer.
Work Location
The successful candidate will be required to work 1 day per week on-site at the customer headquarters in Ottawa.
Key Tasks
- Provide professional and operational leadership for the development and advancement of the customer's Enterprise Architecture approaches and processes
- Deliver strategic and tactical advice to advance priorities identified in the IM/IT strategic vision and Enterprise Architecture roadmap
- Lead development, implementation, and continuous improvement of the cybersecurity program
- Lead a team of IT professionals supporting all IM/IT equipment, on-premises and cloud-based applications, and infrastructure
- Oversee IT professionals by defining and prioritizing goals, providing guidance, work direction, and staff development
- Establish annual performance objectives and conduct performance reviews for direct reports
- Own the ITIL Change Management process to ensure availability, reliability, and accountability across IM/IT services
- Oversee day-to-day identification of priorities and delivery of sustainment and maintenance programs, including the Service Desk and cybersecurity program
- Identify and pursue opportunities with third-party Managed Service Providers; support contracting and procurement processes
- Oversee business relationships with Managed Service Providers, including SLA enforcement, dispute resolution, and service improvements
- Implement and follow SDLC methodologies to ensure efficient system introduction and ongoing IP compliance
- Provide guidance on the implementation of AI initiatives
- Develop and maintain positive working relationships with executive leadership and lines of business
- Establish and maintain effective working relationships with external stakeholders, consultants, vendors, and public sector entities
Key Qualifications
- Bilingual Imperative (SISS) with valid official language test results already in hand
- 5–10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility
- Secret security clearance (or eligibility to obtain)
Qualifications
- Bachelor's degree in Computer Science or equivalent combination of education and experience
- Strong background in cybersecurity, digital transformation, and change management
- Experience in a Crown corporation or federal government environment
- Knowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change Management
- Familiarity with SDLC methodologies and cloud-based infrastructure
- Experience with SharePoint and IT service management environments
- Excellent verbal, presentation, and written communication skills
- Ability to operate at both strategic and operational levels
- Strong stakeholder management and relationship-building skills
- CISSP or CISM certification (asset)
Compensation $106,000 – $118,000
