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Added 2 mins ago
Paralegal
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Full-time
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Welcome and Services Manager Club Med Resorts Canada or overseas
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Welcome and Services Manager Club Med Resorts Canada or overseas
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Welcome and Services Manager Club Med Resorts Canada or overseas
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Welcome and Services Manager Club Med Resorts Canada or overseas
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LeverageTek Staffing Solutions

IT/IM Manager

Ottawa, ON, Canada

Pay: Compensation $106,000 – $118,000
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 5–10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

LeverageTek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer.

Work Location

The successful candidate will be required to work 1 day per week on-site at the customer headquarters in Ottawa.

Key Tasks

Provide professional and operational leadership for the development and advancement of the customer's Enterprise Architecture approaches and processes
Deliver strategic and tactical advice to advance priorities identified in the IM/IT strategic vision and Enterprise Architecture roadmap
Lead development, implementation, and continuous improvement of the cybersecurity program
Lead a team of IT professionals supporting all IM/IT equipment, on-premises and cloud-based applications, and infrastructure
Oversee IT professionals by defining and prioritizing goals, providing guidance, work direction, and staff development
Establish annual performance objectives and conduct performance reviews for direct reports
Own the ITIL Change Management process to ensure availability, reliability, and accountability across IM/IT services
Oversee day-to-day identification of priorities and delivery of sustainment and maintenance programs, including the Service Desk and cybersecurity program
Identify and pursue opportunities with third-party Managed Service Providers; support contracting and procurement processes
Oversee business relationships with Managed Service Providers, including SLA enforcement, dispute resolution, and service improvements
Implement and follow SDLC methodologies to ensure efficient system introduction and ongoing IP compliance
Provide guidance on the implementation of AI initiatives
Develop and maintain positive working relationships with executive leadership and lines of business
Establish and maintain effective working relationships with external stakeholders, consultants, vendors, and public sector entities

Key Qualifications

Bilingual Imperative (SISS) with valid official language test results already in hand
5–10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility
Secret security clearance (or eligibility to obtain)

Qualifications

Bachelor's degree in Computer Science or equivalent combination of education and experience
Strong background in cybersecurity, digital transformation, and change management
Experience in a Crown corporation or federal government environment
Knowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change Management
Familiarity with SDLC methodologies and cloud-based infrastructure
Experience with SharePoint and IT service management environments
Excellent verbal, presentation, and written communication skills
Ability to operate at both strategic and operational levels
Strong stakeholder management and relationship-building skills
CISSP or CISM certification (asset)

Compensation $106,000 – $118,000

Apply About employer

More about this job

Responsibilities

Lead the development of Enterprise Architecture and cybersecurity programs, while managing IT professionals, infrastructure, applications, and service operations. Oversee ITIL Change Management, service delivery, vendor relationships, procurement support, and the implementation of AI initiatives.

Requirements

Requires 5–10 years of managerial IT experience, a bachelor's degree in Computer Science or equivalent experience, bilingual proficiency with official test results, and Secret clearance or eligibility to obtain it. Candidates should have experience in cybersecurity, digital transformation, change management, Enterprise Architecture, ITIL, SDLC, and cloud infrastructure; CISSP or CISM certification is an asset.

Skills

IT Leadership
Enterprise Architecture
Cybersecurity
Digital Transformation
Change Management
ITIL
Service Desk Operations
Cloud Infrastructure
SharePoint
SDLC Methodologies
Stakeholder Management
Contracting And Procurement
Performance Management
AI Implementation
Zero-Trust Architecture

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
Digital Transformation
Change Management
ITIL
Service Desk
Managed Service Providers
Service-Level Agreements
SDLC
Cloud Infrastructure
SharePoint
Zero-Trust Architecture
Artificial Intelligence
CISSP
CISM
Secret Security Clearance
Crown Corporation
Federal Government
Procurement
Stakeholder Management
Performance Reviews
Bilingual Proficiency

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