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Added 13 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 13 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 28 mins ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Mississauga, ON
- Full-time
Oversee daily clinic operations, patient flow, and front-desk workflows
Added 58 mins ago
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Front Desk Representative (Westin) - Year Round - Full Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
FRONT DESK REPRESENTATIVE (WESTIN) – YEAR-ROUND
Added 2 hours ago
W
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- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
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Dartmouth, NS
Provide exemplary customer service at cash desk.
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(CAN) General Merchandise Associate
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Marystown, NL
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
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Associé(e), plomberie/électricité (temps plein)
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Canada
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 hours ago
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(CAN) General Merchandise Associate
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Calgary, AB
- Full-time
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Added 11 hours ago
Client Care Receptionist
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Ottawa, ON
Added 11 hours ago
Client Care Receptionist
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Toronto, ON
Added 11 hours ago
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(CAN) General Merchandise Associate
Walmart
Port Coquitlam, BC
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 11 hours ago
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Guest Services Agent
Germain Hôtels
AB · Calgary, AB
- Full-time
…guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable…
Added 13 hours ago
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Chiropractic Assistant
North Vancouver Chiropractic
North Vancouver, BC
- Full-time
…proactive, and passionate about providing exceptional customer service in a healthcare…
Added 14 hours ago
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It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
Ability to manage and prioritize a pipeline of support tickets while maintaining high-quality service.
Added 15 hours ago
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Plumbing and Electrical Sales Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
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Sales Associate Part-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 16 hours ago
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Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
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(CAN) General Merchandise Associate
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Powell River, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
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(CAN) General Merchandise Associate
Walmart Canada
Lethbridge, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
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(CAN) General Merchandise Associate
Walmart Canada
North Bay, ON
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 16 hours ago
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(CAN) General Merchandise Associate
Walmart Canada
Airdrie, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 16 hours ago
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(CAN) General Merchandise Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 16 hours ago
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(CAN) General Merchandise Associate
Walmart
Lethbridge, AB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 16 hours ago
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(CAN) General Merchandise Associate
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LeverageTek Staffing Solutions

IT/IM Manager

Ottawa, ON, Canada

Compensation $106,000 – $118,000 · Full-time

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Job details

Pay: Compensation $106,000 – $118,000
Job type: Full-time
Experience: 5–10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility
Posting language: English
Posted: Sep 25, 2026

Original job description

LeverageTek is actively seeking an IM/IT Manager for a permanent, full-time position with its Ottawa-based customer.

Work Location

The successful candidate will be required to work 1 day per week on-site at the customer headquarters in Ottawa.

Key Tasks

Provide professional and operational leadership for the development and advancement of the customer's Enterprise Architecture approaches and processes
Deliver strategic and tactical advice to advance priorities identified in the IM/IT strategic vision and Enterprise Architecture roadmap
Lead development, implementation, and continuous improvement of the cybersecurity program
Lead a team of IT professionals supporting all IM/IT equipment, on-premises and cloud-based applications, and infrastructure
Oversee IT professionals by defining and prioritizing goals, providing guidance, work direction, and staff development
Establish annual performance objectives and conduct performance reviews for direct reports
Own the ITIL Change Management process to ensure availability, reliability, and accountability across IM/IT services
Oversee day-to-day identification of priorities and delivery of sustainment and maintenance programs, including the Service Desk and cybersecurity program
Identify and pursue opportunities with third-party Managed Service Providers; support contracting and procurement processes
Oversee business relationships with Managed Service Providers, including SLA enforcement, dispute resolution, and service improvements
Implement and follow SDLC methodologies to ensure efficient system introduction and ongoing IP compliance
Provide guidance on the implementation of AI initiatives
Develop and maintain positive working relationships with executive leadership and lines of business
Establish and maintain effective working relationships with external stakeholders, consultants, vendors, and public sector entities

Key Qualifications

Bilingual Imperative (SISS) with valid official language test results already in hand
5–10 years of experience in a managerial IT role, including leadership of IT teams, Service Desk operations, and cybersecurity program responsibility
Secret security clearance (or eligibility to obtain)

Qualifications

Bachelor's degree in Computer Science or equivalent combination of education and experience
Strong background in cybersecurity, digital transformation, and change management
Experience in a Crown corporation or federal government environment
Knowledge of Enterprise Architecture, zero-trust cybersecurity architecture, and ITIL Change Management
Familiarity with SDLC methodologies and cloud-based infrastructure
Experience with SharePoint and IT service management environments
Excellent verbal, presentation, and written communication skills
Ability to operate at both strategic and operational levels
Strong stakeholder management and relationship-building skills
CISSP or CISM certification (asset)

Compensation $106,000 – $118,000

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More about this job

Responsibilities

Lead the development of Enterprise Architecture and cybersecurity programs, while managing IT professionals, infrastructure, applications, and service operations. Oversee ITIL Change Management, service delivery, vendor relationships, procurement support, and the implementation of AI initiatives.

Requirements

Requires 5–10 years of managerial IT experience, a bachelor's degree in Computer Science or equivalent experience, bilingual proficiency with official test results, and Secret clearance or eligibility to obtain it. Candidates should have experience in cybersecurity, digital transformation, change management, Enterprise Architecture, ITIL, SDLC, and cloud infrastructure; CISSP or CISM certification is an asset.

Skills

IT Leadership
Enterprise Architecture
Cybersecurity
Digital Transformation
Change Management
ITIL
Service Desk Operations
Cloud Infrastructure
SharePoint
SDLC Methodologies
Stakeholder Management
Contracting And Procurement
Performance Management
AI Implementation
Zero-Trust Architecture

Visa sponsorship

Not detected in the job text

Keywords

Information Management
Information Technology
Enterprise Architecture
Cybersecurity
Digital Transformation
Change Management
ITIL
Service Desk
Managed Service Providers
Service-Level Agreements
SDLC
Cloud Infrastructure
SharePoint
Zero-Trust Architecture
Artificial Intelligence
CISSP
CISM
Secret Security Clearance
Crown Corporation
Federal Government
Procurement
Stakeholder Management
Performance Reviews
Bilingual Proficiency

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