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Added 7 mins ago
V
Manager
Visa
Toronto, ON
- Full-time
…subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech…
Added 7 mins ago
V
Senior Manager
Visa
Toronto, ON
- Full-time
…subject‑matter expert across client operations, execution, and performance optimization for Sponsor Bank clients and their fintech…
Added 7 mins ago
KS
Temporary Sales Support Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 7 mins ago
KS
Temporary Cashier
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 7 mins ago
Associate Director, Systems and Platforms
Simon Fraser University
Burnaby, BC
From high-performance computing to software development, our mission is to help our partners work more efficiently, collaborate more effectively, and turn ideas into impact.
Added 7 mins ago
SH
Director, Central Region Cancer Programs
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
As a member of Southlake's senior leadership team, the Director, Central Region Cancer Programs will champion regional planning, performance improvement, system integration, innovation, and…
Added 7 mins ago
C
Project Coordinator, Value Management and Delivery Office, Innovation and Delivery (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
…customization, configuration, validation, integration, and transition of business application or infrastructure systems. You tailor your approach to the needs, comfortable with traditional,…
Added 7 mins ago
Senior Manager, Global AML, Global Banking and Markets (Toronto, ON)
Scotiabank
Toronto, ON
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment, using a coaching…
Added 22 mins ago
FA
Manager, OCC
Flair Airlines
Toronto, ON
- Full-time
…utilization of aircraft and crew resources. Reporting to the Director, OCC, you will provide leadership and direction to the OCC team, establish operational priorities, and support both…
Added 22 mins ago
NB
Senior Director AI and Operations Engineering
National Bank of Canada
Montreal, QC
- Full-time
A career as Senior Director, AI and Operations Engineering in the Wealth Management Operations team at National Bank means acting as a leader in accelerating the transformation of wealth…
Added 22 mins ago
SL
Manager, Brand Strategy & Governance
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Brand Strategy & Governance reports to the Director, Global Brand Strategy in Global Marketing. The successful candidate is an experienced professional with a background in…
Added 22 mins ago
A
Senior Manager, People Analytics & HR Technology
Aliaxis
Canada
- Full-time
Experience establishing clear operating models, governance, priorities, and performance measures across interconnected teams, while balancing strategic transformation, operational…
Added 22 mins ago
IG
Senior Manager, People Analytics & HR Technology
IPEX Group
Canada
- Full-time
Experience establishing clear operating models, governance, priorities, and performance measures across interconnected teams, while balancing strategic transformation, operational…
Added 38 mins ago
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
…and under the supervision and guidance of a Fund Accounting Director and Managing Director. They will ensure the timely and accurate delivery of NAV calculations. They will assist in the…
Added 38 mins ago
NA
Director, Employee and Labour Relations
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Associate Vice President, Human Resources, the Director, Employee & Labour Relations is a member of the HR Leadership Team and leads an institution-facing Employee & Labour…
Added 38 mins ago
CI
Director, Subsidiary Reporting
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared…
Added 38 mins ago
B
Director, Institutional ETF & Solutions Distribution, GAM
BMO
Calgary, AB · Toronto, ON · FCP
- Full-time
…institutional markets, a proven ability to originate and close new business, and the capability to partner effectively with portfolio managers and internal stakeholders to deliver…
Added 38 mins ago
A
Partners in Performance - Performance Strategy Principal Director
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
The Performance Strategy Principal Director applies deep business strategy development, architecting value, and operating model architecture skills to influence client agendas through…
Added 38 mins ago
R
Manager, Digital Product Marketing - RBC Direct Investing
RBC
Toronto, ON
- Full-time
Monitor and report on website performance: organic traffic, search visibility, AEO/GEO citation rates, page engagement, and content effectiveness
Added 38 mins ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
Edmonton, AB
- Full-time
…excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior…
Added 38 mins ago
PV
Category Manager - Hardlines
Pet Valu
Markham, ON
- Full-time
…teams to deliver an exceptional customer experience and achieve business…
Added 52 mins ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON
- Full-time
Assess risks across development, interconnection, permitting, construction, supply chain, revenue, customer concentration, regulation, financing conditions and operating performance.
Added 52 mins ago
T|
Integration Platform Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an Integration Platform Manager for one of our clients in Montreal area. Reporting to the Director, Integration Services, the Integration Platform Manager is responsible…
Added 52 mins ago
T
AI Platform - B2B Sales Manager
TP
Toronto, ON
- Full-time
We help clients grow their business with sales at scale by optimizing account performance and growing their investment. As an Operations leader, you are responsible for growing and…
Added 52 mins ago
FR
Human Resources Director/Senior Manager
Foresight Recruitment Group
Mississauga, ON
- $115,000 to $130,000 CAD / year
- Full-time
Oversee key HR programs and initiatives, ensuring they support both employee experience and business performance.

Leviton

Customer Service Representative / Représentant(e) service client

Pointe-Claire, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English · French
Posted: Oct 27, 2026

Original job description

English section of this bilingual listing.

About Leviton

At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It’s about each person bringing skills and passion to a challenging and constantly changing world.

About the role

Reporting to the Supply Chain and Quality Assurance Director, the Account Representative is at the heart of customer excellence. This role is responsible for efficiently and courteously responding to customer and internal team/sales team inquiries and requests, ensuring precision in communication. The Account Representative maintains strong relationships and ensures client satisfaction, embodying the core values of exceptional customer service.

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

By submitting their application, candidates consent to the collection, use, and retention of their necessary personal information for the recruitment process. This data will be managed in accordance with the requirements of Quebec’s Law 25, ensuring its confidentiality and security. We commit to collecting only relevant information and protecting it against unauthorized access. Candidates’ personal information will be retained only for the duration necessary to evaluate their application and will then be deleted in accordance with our data retention policy.

******

À propos de Leviton

Read the full bilingual original

About Leviton

About the role

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

At Leviton, we recognize that our people are our greatest asset. We:

Ask questions to go beyond the surface
Embrace challenges with courage and confidence
Seek out new perspectives
Anticipate what comes next

******

À propos de Leviton

Chez Leviton, nous construisons ce qui est à côté de la lumière, de l'électricité et connectons les espaces quotidiens, de l'électricité à l'éclairage, en passant par les réseaux de données et la gestion de l'énergie. Avec plus de 115 ans d'histoire, Leviton développe des solutions réfléchies qui contribuent à rendre la vie de ses clients plus facile, plus sûre, plus efficace et plus productive. Nous reconnaissons que nos gens sont notre plus grand atout. Nous POSONS des questions, ACCEPTONS les défis, CHERCHONS de nouvelles perspectives et ANTICIPONS ce qui vient ensuite. C'est que chaque personne apporte ses compétences et sa passion dans un monde exigeant et en constante évolution.

À propos du poste

Relevant du Directrice, chaine d'approvisionnement et assurance qualité, le représentant des comptes est au cœur de l'excellence client. Ce rôle est responsable de répondre efficacement et courtoisement aux demandes et demandes des clients et de l'équipe interne/des ventes, assurant la précision de la communication. Le représentant des comptes maintient des relations solides et assure la satisfaction de la clientèle, incarnant les valeurs fondamentales d'un service à la clientèle exceptionnel.

Responsabilités

Répondez efficacement et courtoisement aux demandes et demandes des clients, assurant la précision de la communication.
Superviser la gestion des clients réguliers dans la région ou la spécialité désignée, en maintenant des relations solides et en assurant la satisfaction des clients.
Répondre et répondre aux besoins spécifiques des clients liés aux gammes de produits, aux services personnalisés et à la valeur ajoutée des solutions d'affaires Leviton.
Traiter et gérer les autorisations de retour, en veillant à respecter les politiques de l'entreprise.
Éduquer, intégrer et soutenir les clients dans l'utilisation de diverses plateformes numériques, y compris B2B, EDI et le site web de l'entreprise.
Contribue et participe activement à la promotion de promotions marketing pour des segments ou clients ciblés.
Utilisez la technologie de gestion de la relation client (CRM) pour mettre à jour les profils clients, tenir des notes clients détaillées et gérer efficacement les occasions de vente.
Si nécessaire, envoyez aux clients leurs rapports quotidiens de transactions et leurs commandes en rupture de stock.
Identifier, proposer et mettre en œuvre des solutions aux problèmes des clients, ou faire remonter les demandes au personnel approprié pour résolution.
Communiquez tout changement pouvant affecter les comptes clients ou les commandes,
Assure le processus de saisie des commandes, assurant la précision et l'efficacité.
Respectez les indicateurs de performance établis pour améliorer l'expérience client.
Assurez-vous que toutes les transactions et communications pertinentes sont documentées conformément aux normes ISO.
Effectuer des analyses spécifiques ou entreprendre des projets spéciaux selon les exigences du gestionnaire.

Qualifications

Démontre un engagement à offrir un service exceptionnel, à maintenir des relations solides et à assurer la satisfaction des clients.
Excellentes compétences interpersonnelles, avec la capacité de travailler et de collaborer efficacement en équipe.
Démontre de solides compétences organisationnelles et gère efficacement le temps et les priorités.
Répond de manière proactive aux demandes et problèmes des clients, trouvant des solutions efficaces pour répondre aux besoins des clients.
Attention aux détails et précision.
Compétent dans les outils Microsoft Office (par exemple, Microsoft Office).
Un logiciel Knowledge ERP (c'est-à-dire Oracle) serait un atout.
Compétent tant en français qu'en anglais, tant à l'oral qu'à l'écrit. Nous recherchons une personne à l'aise en anglais pour communiquer efficacement avec des contacts à travers le Canada et des collègues aux États-Unis.

Éducation et expérience

Diplôme collégial complété
Les connaissances en électricité seraient un atout
2 ans d'expérience pertinente dans un poste similaire

En soumettant leur candidature, les candidats consentent à la collecte, à l'utilisation et à la conservation de leurs renseignements personnels nécessaires pour le processus de recrutement. Ces données seront gérées conformément aux exigences de la Loi 25 du Québec, assurant ainsi leur confidentialité et leur sécurité. Nous nous engageons à recueillir uniquement les informations pertinentes et à les protéger contre les accès non autorisés. Les renseignements personnels des candidats ne seront conservés que pour la durée nécessaire à l'évaluation de leur candidature, puis seront supprimés conformément à notre politique de conservation des données.

Apply About employer

More about this job

Responsibilities

Respond to customer and internal inquiries, manage customer accounts and orders, resolve issues, and support clients using digital platforms. Coordinate with sales, forecasting, and shipping teams to ensure accurate communication, product availability, timely delivery, and documented transactions.

Requirements

Requires a completed college diploma and two years of relevant experience in a similar role; electrical knowledge is an asset. Candidates should have strong customer service, communication, organizational, and problem-solving skills, proficiency with Microsoft Office, and spoken and written fluency in French and English; ERP knowledge such as Oracle is an asset.

Skills

Customer Service
Customer Account Management
Order Processing
Customer Issue Resolution
Client Relationship Building
Microsoft Office
Oracle ERP
B2B Platforms
Electronic Data Interchange
Sales Support
Communication
Organization
Time Management
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Account Management
CRM
Order Entry
Return Goods Authorization
B2B
Electronic Data Interchange
EDI
Microsoft Office
Oracle ERP
Sales Support
Customer Satisfaction
Product Availability
Shipping Coordination
Forecasting
Marketing Promotions
ISO Standards
Electrical Products
Energy Management
Data Networks
Bilingual Communication
French
English

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