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Added 5 mins ago
NF
Regional Sales Director- GTA
Neo Financial
Mississauga, ON
- Full-time
As a Regional Director of Sales at Neo Financial, you will be a pivotal leader responsible for the profitability and success of your designated region. You will directly manage and develop…
Added 5 mins ago
KS
Temporary Sales Support Associate
kate spade new york
AB · West Edmonton Mall
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 5 mins ago
A
Director, Conference Services and Catering
AccorHotel
Lake Louise, AB
- Full-time
Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:
Added 20 mins ago
TL
VP, Go-To-Market
The Leadership Agency
Toronto, ON
- Full-time
Define Raisin’s GTM motion (PLG, sales-led, partnerships, or hybrid)
Added 21 mins ago
CS
Office Manager
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Full-time
…phone, making your team’s contribution pivotal to the overall sales…
Added 21 mins ago
M
Director, Marketing & Growth
Minga
Kelowna, BC
- Full-time
…looking for a data-obsessed, commercially minded, and creative Director, Marketing & Growth to lead our demand generation, performance channels, and customer acquisition engine. You won't…
Added 35 mins ago
MU
Business Development Officer
McGill University
Montreal, QC · Bronfman Building
- Full-time
Reporting to the Director, Desautels Career Management Services, the Desautels Toronto Lead (DTL) is responsible for growing student outcomes in the Greater Toronto Area, including…
Added 50 mins ago
HA
Location Manager
Hawk's Agro
Gravelbourg, SK
- Full-time
Working closely with Sales Representatives, Operations staff, Manager of Operations, and other locations, the Location Manager ensures local activities align with company expectations while…
Added 50 mins ago
P
Ecommerce & Digital Marketing Director
PlantBest
Markham, ON
- Full-time
PlantBest is seeking an E-Commerce & Digital Marketing Director to lead our digital growth strategy across North America.
Added 50 mins ago
KS
Transportation Supervisor
Kelly Services (Canada), Ltd.
Burlington, ON
- Full-time
Oversee vehicle leases, purchases, and sales.
Added 50 mins ago
BG
Precision Agriculture Lead - Agriculture
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Working with the Director of Precision, you will ensure that the company vision of the Precision Ag division is implemented within your area of responsibility.
Added 51 mins ago
Account Director, Franchise Markets
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Account Director, Franchise Markets is responsible for the overall business performance, growth strategy, and profitability of ALDO Group’s franchise business across international…
Added 1 hour ago
OC
Agent de liaison médicale, Néphrologie / Medical Science Liaison, Nephrology
Otsuka Canada Pharmaceutical Inc.
Canada
- Full-time
Added 1 hour ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
…public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify…
Added 1 hour ago
RB
Director, Real Estate
Royal Bank of Canada
Vancouver, BC
- Full-time
As a Director with the Real Estate team, you will be responsible for business development and management of a portfolio of commercial real estate clients, with a primary focus on providing…
Added 1 hour ago
AY
Client Services Coordinator (CAN)
Avison Young Canada
AB · Edmonton, AB
- Full-time
Located in our Edmonton office and reporting to the Managing Director and Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a…
Added 1 hour ago
A
Front Office Manager
AccorHotel
Toronto, ON
- Full-time
…Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager would be responsible for daily operations of the front desk, including…
Added 1 hour ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…responsibility will be working with the dealer development director to create territory and dealer reporting for better alignment between sales and manufacturing while working with the…
Added 1 hour ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Become the Reference: Past go-live, be the analyst the Director of Finance turns to for the numbers behind a decision, the one Sales and Operations turn to when a process is broken, and the…
Added 1 hour ago
CD
Senior Accountant
Conwest Developments
Vancouver, BC
- $88,000 to $105,000 CAD / year
- Full-time
Added 1 hour ago
P
Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
As a Data & AI Transformation Director, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. We are seeking a Director, Data & AI…
Added 1 hour ago
D
Director
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
Your role involves using your in-depth knowledge of the sector to manage all large-scale sales and operations activities or a major support sub-function offering specialized services to all…
Added 1 hour ago
H
Solution Engineering Manager
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
Support capture lead and sales team together with PDA through interfacing with customers to present / clarify technical solution and attend workshops
Added 1 hour ago
K
Marketing Manager, Global Marketing, Consulting (24 Month Secondment/Fixed Term Contract)
KPMG
ON · Toronto, Ontario
- Full-time
The team includes Accounts, Sectors, Brand & Marketing, Sales Enablement, and Global ESG.
Added 1 hour ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…

Leviton

Customer Service Representative / Représentant(e) service client

Pointe-Claire, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English · French
Posted: Oct 27, 2026

Original job description

English section of this bilingual listing.

About Leviton

At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It’s about each person bringing skills and passion to a challenging and constantly changing world.

About the role

Reporting to the Supply Chain and Quality Assurance Director, the Account Representative is at the heart of customer excellence. This role is responsible for efficiently and courteously responding to customer and internal team/sales team inquiries and requests, ensuring precision in communication. The Account Representative maintains strong relationships and ensures client satisfaction, embodying the core values of exceptional customer service.

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

By submitting their application, candidates consent to the collection, use, and retention of their necessary personal information for the recruitment process. This data will be managed in accordance with the requirements of Quebec’s Law 25, ensuring its confidentiality and security. We commit to collecting only relevant information and protecting it against unauthorized access. Candidates’ personal information will be retained only for the duration necessary to evaluate their application and will then be deleted in accordance with our data retention policy.

******

À propos de Leviton

Read the full bilingual original

About Leviton

About the role

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

At Leviton, we recognize that our people are our greatest asset. We:

Ask questions to go beyond the surface
Embrace challenges with courage and confidence
Seek out new perspectives
Anticipate what comes next

******

À propos de Leviton

Chez Leviton, nous construisons ce qui est à côté de la lumière, de l'électricité et connectons les espaces quotidiens, de l'électricité à l'éclairage, en passant par les réseaux de données et la gestion de l'énergie. Avec plus de 115 ans d'histoire, Leviton développe des solutions réfléchies qui contribuent à rendre la vie de ses clients plus facile, plus sûre, plus efficace et plus productive. Nous reconnaissons que nos gens sont notre plus grand atout. Nous POSONS des questions, ACCEPTONS les défis, CHERCHONS de nouvelles perspectives et ANTICIPONS ce qui vient ensuite. C'est que chaque personne apporte ses compétences et sa passion dans un monde exigeant et en constante évolution.

À propos du poste

Relevant du Directrice, chaine d'approvisionnement et assurance qualité, le représentant des comptes est au cœur de l'excellence client. Ce rôle est responsable de répondre efficacement et courtoisement aux demandes et demandes des clients et de l'équipe interne/des ventes, assurant la précision de la communication. Le représentant des comptes maintient des relations solides et assure la satisfaction de la clientèle, incarnant les valeurs fondamentales d'un service à la clientèle exceptionnel.

Responsabilités

Répondez efficacement et courtoisement aux demandes et demandes des clients, assurant la précision de la communication.
Superviser la gestion des clients réguliers dans la région ou la spécialité désignée, en maintenant des relations solides et en assurant la satisfaction des clients.
Répondre et répondre aux besoins spécifiques des clients liés aux gammes de produits, aux services personnalisés et à la valeur ajoutée des solutions d'affaires Leviton.
Traiter et gérer les autorisations de retour, en veillant à respecter les politiques de l'entreprise.
Éduquer, intégrer et soutenir les clients dans l'utilisation de diverses plateformes numériques, y compris B2B, EDI et le site web de l'entreprise.
Contribue et participe activement à la promotion de promotions marketing pour des segments ou clients ciblés.
Utilisez la technologie de gestion de la relation client (CRM) pour mettre à jour les profils clients, tenir des notes clients détaillées et gérer efficacement les occasions de vente.
Si nécessaire, envoyez aux clients leurs rapports quotidiens de transactions et leurs commandes en rupture de stock.
Identifier, proposer et mettre en œuvre des solutions aux problèmes des clients, ou faire remonter les demandes au personnel approprié pour résolution.
Communiquez tout changement pouvant affecter les comptes clients ou les commandes,
Assure le processus de saisie des commandes, assurant la précision et l'efficacité.
Respectez les indicateurs de performance établis pour améliorer l'expérience client.
Assurez-vous que toutes les transactions et communications pertinentes sont documentées conformément aux normes ISO.
Effectuer des analyses spécifiques ou entreprendre des projets spéciaux selon les exigences du gestionnaire.

Qualifications

Démontre un engagement à offrir un service exceptionnel, à maintenir des relations solides et à assurer la satisfaction des clients.
Excellentes compétences interpersonnelles, avec la capacité de travailler et de collaborer efficacement en équipe.
Démontre de solides compétences organisationnelles et gère efficacement le temps et les priorités.
Répond de manière proactive aux demandes et problèmes des clients, trouvant des solutions efficaces pour répondre aux besoins des clients.
Attention aux détails et précision.
Compétent dans les outils Microsoft Office (par exemple, Microsoft Office).
Un logiciel Knowledge ERP (c'est-à-dire Oracle) serait un atout.
Compétent tant en français qu'en anglais, tant à l'oral qu'à l'écrit. Nous recherchons une personne à l'aise en anglais pour communiquer efficacement avec des contacts à travers le Canada et des collègues aux États-Unis.

Éducation et expérience

Diplôme collégial complété
Les connaissances en électricité seraient un atout
2 ans d'expérience pertinente dans un poste similaire

En soumettant leur candidature, les candidats consentent à la collecte, à l'utilisation et à la conservation de leurs renseignements personnels nécessaires pour le processus de recrutement. Ces données seront gérées conformément aux exigences de la Loi 25 du Québec, assurant ainsi leur confidentialité et leur sécurité. Nous nous engageons à recueillir uniquement les informations pertinentes et à les protéger contre les accès non autorisés. Les renseignements personnels des candidats ne seront conservés que pour la durée nécessaire à l'évaluation de leur candidature, puis seront supprimés conformément à notre politique de conservation des données.

Apply About employer

More about this job

Responsibilities

Respond to customer and internal inquiries, manage customer accounts and orders, resolve issues, and support clients using digital platforms. Coordinate with sales, forecasting, and shipping teams to ensure accurate communication, product availability, timely delivery, and documented transactions.

Requirements

Requires a completed college diploma and two years of relevant experience in a similar role; electrical knowledge is an asset. Candidates should have strong customer service, communication, organizational, and problem-solving skills, proficiency with Microsoft Office, and spoken and written fluency in French and English; ERP knowledge such as Oracle is an asset.

Skills

Customer Service
Customer Account Management
Order Processing
Customer Issue Resolution
Client Relationship Building
Microsoft Office
Oracle ERP
B2B Platforms
Electronic Data Interchange
Sales Support
Communication
Organization
Time Management
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Account Management
CRM
Order Entry
Return Goods Authorization
B2B
Electronic Data Interchange
EDI
Microsoft Office
Oracle ERP
Sales Support
Customer Satisfaction
Product Availability
Shipping Coordination
Forecasting
Marketing Promotions
ISO Standards
Electrical Products
Energy Management
Data Networks
Bilingual Communication
French
English

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