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Added 3 mins ago
PG
Manager, Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Working under the direction of and in collaboration with the Social Media Director, the Social Media Manager leads a team in the conception and delivery of innovative, well-targeted,…
Added 3 mins ago
F
Billing Coordinator (Contract Employment)
Fasken
AB · Calgary, AB
- Full-time
…basis. This position will be responsible for all phases of client billing including drafting and finalizing client invoices, billing analysis as well as consistent collaboration in…
Added 3 mins ago
DC
Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
As a key senior resource, you will also serve as Project Director, Project Manager or Senior Advisor on multi-modal planning assignments, environmental assessments, secondary plans, transit…
Added 18 mins ago
BG
Représentant·e des ventes- Produits souterrains et entretien des arbres | Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Laval, QC
- Full-time
Brandt est une entreprise axée sur le client, privée et familiale, renforcée par la diversification et réussissant par la spécialisation. Nous exploitons plus de 170 sites à travers le…
Added 18 mins ago
BG
Représentant·e des ventes - Produits souterrains et entretien des arbres | Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Brossard, QC
- Full-time
Brandt est une entreprise axée sur le client, privée et familiale, renforcée par la diversification et réussissant par la spécialisation. Nous exploitons plus de 170 sites à travers le…
Added 18 mins ago
BG
Représentant·e des ventes - Construction et foresterie | Heavy Duty Equipment Sales Representative
Brandt Group of Companies
Laval, QC
- Full-time
Brandt est une entreprise privée et familiale, guidée par le client. Notre solidité repose sur la diversification de nos activités et notre succès sur la spécialisation de nos expertises.…
Added 18 mins ago
BG
Représentant·e des ventes - Produits souterrains et entretien des arbres | Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
Brandt est une entreprise axée sur le client, privée et familiale, renforcée par la diversification et réussissant par la spécialisation. Nous exploitons plus de 170 sites à travers le…
Added 18 mins ago
R
Manager, Client Services
Ryan
Calgary, AB
- Full-time
The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a…
Added 18 mins ago
E
Vehicle Lot and Logistics Supervisor
EBlock
Oshawa, ON
- $65,000 to $75,000 CAD / year
- Full-time
…decisions. One hour you're reviewing SLA metrics with your Regional Manager; the next you're boosting a battery in a snowbank or getting a delivery out the door. If you know cars and love…
Added 18 mins ago
D
Collections Specialist
Dentons
Toronto, ON
- Full-time
We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
Added 18 mins ago
RH
Risk and Audit Manager
Robert Half
Guelph, ON
- Full-time
Our client, a respected and growing organization, is seeking a Manager, Governance, Risk and Audit to establish and lead its governance, enterprise risk management, compliance, and internal…
Added 18 mins ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
Stakeholder alignment across Supra ITS service delivery, security, client-facing teams and Canon group stakeholders
Added 18 mins ago
ST
Environmental Inspector
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
…and as part of the Monthly Environmental Report. Assist with client comments and queries on…
Added 18 mins ago
R
Manager, Client Services
Ryan
Mississauga, ON
- Full-time
The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a…
Added 18 mins ago
WN Territory Manager - Edmonton
Factors Group of Nutritional Companies
Edmonton, AB
Reporting: Prepare regular reports and updates on sales performance, market trends, and client interactions. Utilize data and analytics to drive informed decision-making and strategic…
Added 18 mins ago
R
Senior Manager, Operational Risk / IT Risk and Compliance
RBC
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…
Added 18 mins ago
Overnight Youth Worker - HOPE Program
360°kids
Markham, ON
Completes all mandatory recording and reporting including daily documentation and statistical data collection. Provides reports and related information to the Manager of HOPE Program as…
Added 19 mins ago
P
Financial Reporting and Tax Compliance, Senior Manager (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
- Full-time
As a Financial Reporting and Tax Compliance, Senior Manager in our Core Reporting group, you'll work as part of a team of problem solvers, helping to solve complex business issues from…
Added 19 mins ago
S
Gestionnaire de projets | Project Manager
SecureOps
Montreal, QC
- Full-time
Working within the SecureOps PMO and under the Sr. Project Manager, the IT Project Manager is responsible for tracking both internal and client-facing projects at SecureOps.
Added 19 mins ago
T
Senior Quality Control Analyst (5511)
TD
Markham, ON · Toronto, ON
- Full-time
STR Quality Control reviews the work from multiple teams across FCI to ensure consistency and high standards in FINTRAC reporting. By combining work previously done by 2nd Level reviewers…
Added 19 mins ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
…their analytics needs by providing end-to-end support of data, reporting, analytics, insights, and artificial intelligence…
Added 19 mins ago
GC
Project Manager (Engineering)
Giffen Consulting
St. John's, NL
- Full-time
Giffen Consulting Ltd. (Giffen) is looking for an experienced Project Manager to join our growing team in the Maritimes. This is starting as a remote arrangement located out of St. John's,…
Added 33 mins ago
MU
Project Manager, Harmonization
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Vice-President, Communications and Institutional Relations (CIR) and Executive Sponsor, the Project Manager, Harmonization leads the planning, oversight, and execution of a…
Added 33 mins ago
MU
Multimedia Service Manager
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Reporting to the Associate Director, Creative Services, the Multimedia Services Manager leads the operations of the Multimedia (Live Events) team. The incumbent is responsible for planning,…
Added 48 mins ago
G2
Superintendent, Mobile Maintenance
Globe 24-7
ON · Ontario, Canada
- $98,600 to $147,900 CAD / year
- Full-time
Reporting to the Maintenance Manager, the Mobile Maintenance Superintendent will lead Maintenance Supervisors responsible for approximately 80–100 employees and contractors. This is a…

Leviton

Customer Service Representative / Représentant(e) service client

Pointe-Claire, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English · French
Posted: Oct 27, 2026

Original job description

English section of this bilingual listing.

About Leviton

At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It’s about each person bringing skills and passion to a challenging and constantly changing world.

About the role

Reporting to the Supply Chain and Quality Assurance Director, the Account Representative is at the heart of customer excellence. This role is responsible for efficiently and courteously responding to customer and internal team/sales team inquiries and requests, ensuring precision in communication. The Account Representative maintains strong relationships and ensures client satisfaction, embodying the core values of exceptional customer service.

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

By submitting their application, candidates consent to the collection, use, and retention of their necessary personal information for the recruitment process. This data will be managed in accordance with the requirements of Quebec’s Law 25, ensuring its confidentiality and security. We commit to collecting only relevant information and protecting it against unauthorized access. Candidates’ personal information will be retained only for the duration necessary to evaluate their application and will then be deleted in accordance with our data retention policy.

******

À propos de Leviton

Read the full bilingual original

About Leviton

About the role

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

At Leviton, we recognize that our people are our greatest asset. We:

Ask questions to go beyond the surface
Embrace challenges with courage and confidence
Seek out new perspectives
Anticipate what comes next

******

À propos de Leviton

Chez Leviton, nous construisons ce qui est à côté de la lumière, de l'électricité et connectons les espaces quotidiens, de l'électricité à l'éclairage, en passant par les réseaux de données et la gestion de l'énergie. Avec plus de 115 ans d'histoire, Leviton développe des solutions réfléchies qui contribuent à rendre la vie de ses clients plus facile, plus sûre, plus efficace et plus productive. Nous reconnaissons que nos gens sont notre plus grand atout. Nous POSONS des questions, ACCEPTONS les défis, CHERCHONS de nouvelles perspectives et ANTICIPONS ce qui vient ensuite. C'est que chaque personne apporte ses compétences et sa passion dans un monde exigeant et en constante évolution.

À propos du poste

Relevant du Directrice, chaine d'approvisionnement et assurance qualité, le représentant des comptes est au cœur de l'excellence client. Ce rôle est responsable de répondre efficacement et courtoisement aux demandes et demandes des clients et de l'équipe interne/des ventes, assurant la précision de la communication. Le représentant des comptes maintient des relations solides et assure la satisfaction de la clientèle, incarnant les valeurs fondamentales d'un service à la clientèle exceptionnel.

Responsabilités

Répondez efficacement et courtoisement aux demandes et demandes des clients, assurant la précision de la communication.
Superviser la gestion des clients réguliers dans la région ou la spécialité désignée, en maintenant des relations solides et en assurant la satisfaction des clients.
Répondre et répondre aux besoins spécifiques des clients liés aux gammes de produits, aux services personnalisés et à la valeur ajoutée des solutions d'affaires Leviton.
Traiter et gérer les autorisations de retour, en veillant à respecter les politiques de l'entreprise.
Éduquer, intégrer et soutenir les clients dans l'utilisation de diverses plateformes numériques, y compris B2B, EDI et le site web de l'entreprise.
Contribue et participe activement à la promotion de promotions marketing pour des segments ou clients ciblés.
Utilisez la technologie de gestion de la relation client (CRM) pour mettre à jour les profils clients, tenir des notes clients détaillées et gérer efficacement les occasions de vente.
Si nécessaire, envoyez aux clients leurs rapports quotidiens de transactions et leurs commandes en rupture de stock.
Identifier, proposer et mettre en œuvre des solutions aux problèmes des clients, ou faire remonter les demandes au personnel approprié pour résolution.
Communiquez tout changement pouvant affecter les comptes clients ou les commandes,
Assure le processus de saisie des commandes, assurant la précision et l'efficacité.
Respectez les indicateurs de performance établis pour améliorer l'expérience client.
Assurez-vous que toutes les transactions et communications pertinentes sont documentées conformément aux normes ISO.
Effectuer des analyses spécifiques ou entreprendre des projets spéciaux selon les exigences du gestionnaire.

Qualifications

Démontre un engagement à offrir un service exceptionnel, à maintenir des relations solides et à assurer la satisfaction des clients.
Excellentes compétences interpersonnelles, avec la capacité de travailler et de collaborer efficacement en équipe.
Démontre de solides compétences organisationnelles et gère efficacement le temps et les priorités.
Répond de manière proactive aux demandes et problèmes des clients, trouvant des solutions efficaces pour répondre aux besoins des clients.
Attention aux détails et précision.
Compétent dans les outils Microsoft Office (par exemple, Microsoft Office).
Un logiciel Knowledge ERP (c'est-à-dire Oracle) serait un atout.
Compétent tant en français qu'en anglais, tant à l'oral qu'à l'écrit. Nous recherchons une personne à l'aise en anglais pour communiquer efficacement avec des contacts à travers le Canada et des collègues aux États-Unis.

Éducation et expérience

Diplôme collégial complété
Les connaissances en électricité seraient un atout
2 ans d'expérience pertinente dans un poste similaire

En soumettant leur candidature, les candidats consentent à la collecte, à l'utilisation et à la conservation de leurs renseignements personnels nécessaires pour le processus de recrutement. Ces données seront gérées conformément aux exigences de la Loi 25 du Québec, assurant ainsi leur confidentialité et leur sécurité. Nous nous engageons à recueillir uniquement les informations pertinentes et à les protéger contre les accès non autorisés. Les renseignements personnels des candidats ne seront conservés que pour la durée nécessaire à l'évaluation de leur candidature, puis seront supprimés conformément à notre politique de conservation des données.

Apply About employer

More about this job

Responsibilities

Respond to customer and internal inquiries, manage customer accounts and orders, resolve issues, and support clients using digital platforms. Coordinate with sales, forecasting, and shipping teams to ensure accurate communication, product availability, timely delivery, and documented transactions.

Requirements

Requires a completed college diploma and two years of relevant experience in a similar role; electrical knowledge is an asset. Candidates should have strong customer service, communication, organizational, and problem-solving skills, proficiency with Microsoft Office, and spoken and written fluency in French and English; ERP knowledge such as Oracle is an asset.

Skills

Customer Service
Customer Account Management
Order Processing
Customer Issue Resolution
Client Relationship Building
Microsoft Office
Oracle ERP
B2B Platforms
Electronic Data Interchange
Sales Support
Communication
Organization
Time Management
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Account Management
CRM
Order Entry
Return Goods Authorization
B2B
Electronic Data Interchange
EDI
Microsoft Office
Oracle ERP
Sales Support
Customer Satisfaction
Product Availability
Shipping Coordination
Forecasting
Marketing Promotions
ISO Standards
Electrical Products
Energy Management
Data Networks
Bilingual Communication
French
English

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