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Added 11 mins ago
RB
Client Advisor
Royal Bank of Canada
St. John's, NL
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 11 mins ago
RB
Client Advisor
Royal Bank of Canada
Winnipeg, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 11 mins ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Toronto, ON
- Full-time
The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by…
Added 41 mins ago
B
Customer Service Representative
BMO
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- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 41 mins ago
R
Client Advisor
RBC
St. John's, NL
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 56 mins ago
NB
Banking Advisor
National Bank of Canada
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- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 56 mins ago
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Banking Advisor
National Bank of Canada
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- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 56 mins ago
NB
conseiller Bancaire
National Bank of Canada
Montreal, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 56 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 1 hour ago
MI
Associate, Genesis, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1…
Added 1 hour ago
MI
Associate, Genesis, Portfolio Operations
MUFG Investor Services
Halifax, NS
- Full-time
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1…
Added 1 hour ago
BF
Senior Manager, Digital and Customer Applications
BC Ferries
BC · British Columbia, Canada
- Full-time
…exploring sailing schedules and booking a trip online to accessing services at our terminals and onboard our vessels, digital applications play an essential role in how people plan,…
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brampton, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
(CAN) Cashier
Walmart Canada
Bedford, NS
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 2 hours ago
PM
Retail Assistant Manager - Vaughan Mills Mall
POP MART
Vaughan, ON
- Full-time
Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including:SalesConversionUnits Per Transaction (UPT)Average Transaction Value (ATV)Payroll…
Added 2 hours ago
PC
Project Technologist
Pinchin Canada
Richmond, BC
- Full-time
…America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help…
Added 2 hours ago
FT
CAC066: Release Analyst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Performs any other duties as advised by the Supervisor/Manager
Added 2 hours ago
R
Client Advisor
RBC
Winnipeg, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 2 hours ago
R
Assistant Branch Operations Manager
RBC
Toronto, ON
- Full-time
The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by…
Added 2 hours ago
R
Senior Manager, Fraud Strategy, New Initiatives
Remitly
Burnaby, BC
- Full-time
The Senior Manager, Fraud Strategy, New Initiatives will be part of Remitly's Identity & Trust organization, reporting to the Director, Fraud Strategy. You will lead a team of technical…
Added 2 hours ago
L
Customer Service Representative / Représentant(e) service client
Leviton
Pointe-Claire, QC
- Full-time
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Added 3 hours ago
RB
Administrator, Transaction Processing
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC Investor Services as a Financial Processing Administrator where you'll play a critical role in delivering exceptional client experience through accurate and efficient transaction…
Added 3 hours ago
SC
Sales Associate
Staples Canada
Cochrane, AB
- Part-time
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer…
Added 3 hours ago
Senior Operations Associate, 12-month contract
The Canada Life Assurance Company
London, ON
Reporting to the Associate Manager of Administration, you will be responsible for accurate and timely processing of financial and non-financial transactions for our clients' mutual fund…
Added 3 hours ago
R&
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Reports to a Team Manager within the Team Structure.

Leviton

Customer Service Representative / Représentant(e) service client

Pointe-Claire, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English · French
Posted: Oct 27, 2026

Original job description

English section of this bilingual listing.

About Leviton

At Leviton, we build what’s next to light, power, and connect everyday spaces, from electrical, to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It’s about each person bringing skills and passion to a challenging and constantly changing world.

About the role

Reporting to the Supply Chain and Quality Assurance Director, the Account Representative is at the heart of customer excellence. This role is responsible for efficiently and courteously responding to customer and internal team/sales team inquiries and requests, ensuring precision in communication. The Account Representative maintains strong relationships and ensures client satisfaction, embodying the core values of exceptional customer service.

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

By submitting their application, candidates consent to the collection, use, and retention of their necessary personal information for the recruitment process. This data will be managed in accordance with the requirements of Quebec’s Law 25, ensuring its confidentiality and security. We commit to collecting only relevant information and protecting it against unauthorized access. Candidates’ personal information will be retained only for the duration necessary to evaluate their application and will then be deleted in accordance with our data retention policy.

******

À propos de Leviton

Read the full bilingual original

About Leviton

About the role

Responsibilities

Efficiently and courteously respond to customer inquiries and requests, ensuring precision in communication.
Oversee the management of regular clients within the designated region or specialty, maintaining strong relationships and ensuring client satisfaction.
Address and fulfill specific customer requirements related to product lines, tailored services, and the added value of Leviton business solutions.
Process and manage Return Goods Authorizations, ensuring compliance with company policies.
Educate, onboard, and support clients in utilizing various digital platforms, including B2B, EDI, and the company website.
Contributes and actively participates in promoting marketing promotions for targeted segments or customers.
Utilize Customer Relationship Management (CRM) technology to update customer profiles, maintain detailed customer notes, and manage sales opportunities effectively.
If necessary, send customers their daily transaction reports and out-of-stock orders.
Identify, propose, and implement solutions to customer issues, or escalate requests to the appropriate personnel for resolution.
Communicate any changes that may impact customer accounts or orders, ensuring transparency and customer awareness.
Collaborate with forecasting and shipping departments to verify product availability and ensure timely delivery.
Work closely with team members and other business departments to provide comprehensive sales service.
Assist the external sales force by providing relevant customer information and support in all areas directly related to customer interactions.
Notify the sales force of special-order specifications to ensure complete and accurate customer files.
Ensures the order entry process, ensuring accuracy and efficiency.
Adhere to established performance indicators to enhance customer experience.
Ensure that all relevant transactions and communications are documented in accordance with ISO standards.
Conduct specific analyses or undertake special projects as required by the Manager.

Qualifications

Demonstrates a commitment to providing exceptional service, maintaining strong relationships, and ensuring client satisfaction.
Excellent interpersonal skills, with an ability to work and collaborate effectively in a team.
Demonstrates strong organizational skills and efficiently manages time and priorities.
Proactively addresses and resolves customer inquiries and issues, finding effective solutions to meet client needs.
Attention to detail and precision.
Proficient in Microsoft Office tools (e.g., Microsoft Office).
Knowledge ERP (i.e. Oracle) software would be an asset.
Proficient in both spoken and written French and English. We seek an individual fluent in English to effectively communicate with contacts throughout Canada and colleagues in the United States.

Education and Experience

Completed College Diploma
Electrical knowledge would be an asset
2 years of relevant experience in a similar position

At Leviton, we recognize that our people are our greatest asset. We:

Ask questions to go beyond the surface
Embrace challenges with courage and confidence
Seek out new perspectives
Anticipate what comes next

******

À propos de Leviton

Chez Leviton, nous construisons ce qui est à côté de la lumière, de l'électricité et connectons les espaces quotidiens, de l'électricité à l'éclairage, en passant par les réseaux de données et la gestion de l'énergie. Avec plus de 115 ans d'histoire, Leviton développe des solutions réfléchies qui contribuent à rendre la vie de ses clients plus facile, plus sûre, plus efficace et plus productive. Nous reconnaissons que nos gens sont notre plus grand atout. Nous POSONS des questions, ACCEPTONS les défis, CHERCHONS de nouvelles perspectives et ANTICIPONS ce qui vient ensuite. C'est que chaque personne apporte ses compétences et sa passion dans un monde exigeant et en constante évolution.

À propos du poste

Relevant du Directrice, chaine d'approvisionnement et assurance qualité, le représentant des comptes est au cœur de l'excellence client. Ce rôle est responsable de répondre efficacement et courtoisement aux demandes et demandes des clients et de l'équipe interne/des ventes, assurant la précision de la communication. Le représentant des comptes maintient des relations solides et assure la satisfaction de la clientèle, incarnant les valeurs fondamentales d'un service à la clientèle exceptionnel.

Responsabilités

Répondez efficacement et courtoisement aux demandes et demandes des clients, assurant la précision de la communication.
Superviser la gestion des clients réguliers dans la région ou la spécialité désignée, en maintenant des relations solides et en assurant la satisfaction des clients.
Répondre et répondre aux besoins spécifiques des clients liés aux gammes de produits, aux services personnalisés et à la valeur ajoutée des solutions d'affaires Leviton.
Traiter et gérer les autorisations de retour, en veillant à respecter les politiques de l'entreprise.
Éduquer, intégrer et soutenir les clients dans l'utilisation de diverses plateformes numériques, y compris B2B, EDI et le site web de l'entreprise.
Contribue et participe activement à la promotion de promotions marketing pour des segments ou clients ciblés.
Utilisez la technologie de gestion de la relation client (CRM) pour mettre à jour les profils clients, tenir des notes clients détaillées et gérer efficacement les occasions de vente.
Si nécessaire, envoyez aux clients leurs rapports quotidiens de transactions et leurs commandes en rupture de stock.
Identifier, proposer et mettre en œuvre des solutions aux problèmes des clients, ou faire remonter les demandes au personnel approprié pour résolution.
Communiquez tout changement pouvant affecter les comptes clients ou les commandes,
Assure le processus de saisie des commandes, assurant la précision et l'efficacité.
Respectez les indicateurs de performance établis pour améliorer l'expérience client.
Assurez-vous que toutes les transactions et communications pertinentes sont documentées conformément aux normes ISO.
Effectuer des analyses spécifiques ou entreprendre des projets spéciaux selon les exigences du gestionnaire.

Qualifications

Démontre un engagement à offrir un service exceptionnel, à maintenir des relations solides et à assurer la satisfaction des clients.
Excellentes compétences interpersonnelles, avec la capacité de travailler et de collaborer efficacement en équipe.
Démontre de solides compétences organisationnelles et gère efficacement le temps et les priorités.
Répond de manière proactive aux demandes et problèmes des clients, trouvant des solutions efficaces pour répondre aux besoins des clients.
Attention aux détails et précision.
Compétent dans les outils Microsoft Office (par exemple, Microsoft Office).
Un logiciel Knowledge ERP (c'est-à-dire Oracle) serait un atout.
Compétent tant en français qu'en anglais, tant à l'oral qu'à l'écrit. Nous recherchons une personne à l'aise en anglais pour communiquer efficacement avec des contacts à travers le Canada et des collègues aux États-Unis.

Éducation et expérience

Diplôme collégial complété
Les connaissances en électricité seraient un atout
2 ans d'expérience pertinente dans un poste similaire

En soumettant leur candidature, les candidats consentent à la collecte, à l'utilisation et à la conservation de leurs renseignements personnels nécessaires pour le processus de recrutement. Ces données seront gérées conformément aux exigences de la Loi 25 du Québec, assurant ainsi leur confidentialité et leur sécurité. Nous nous engageons à recueillir uniquement les informations pertinentes et à les protéger contre les accès non autorisés. Les renseignements personnels des candidats ne seront conservés que pour la durée nécessaire à l'évaluation de leur candidature, puis seront supprimés conformément à notre politique de conservation des données.

Apply About employer

More about this job

Responsibilities

Respond to customer and internal inquiries, manage customer accounts and orders, resolve issues, and support clients using digital platforms. Coordinate with sales, forecasting, and shipping teams to ensure accurate communication, product availability, timely delivery, and documented transactions.

Requirements

Requires a completed college diploma and two years of relevant experience in a similar role; electrical knowledge is an asset. Candidates should have strong customer service, communication, organizational, and problem-solving skills, proficiency with Microsoft Office, and spoken and written fluency in French and English; ERP knowledge such as Oracle is an asset.

Skills

Customer Service
Customer Account Management
Order Processing
Customer Issue Resolution
Client Relationship Building
Microsoft Office
Oracle ERP
B2B Platforms
Electronic Data Interchange
Sales Support
Communication
Organization
Time Management
French and English Fluency

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Account Management
CRM
Order Entry
Return Goods Authorization
B2B
Electronic Data Interchange
EDI
Microsoft Office
Oracle ERP
Sales Support
Customer Satisfaction
Product Availability
Shipping Coordination
Forecasting
Marketing Promotions
ISO Standards
Electrical Products
Energy Management
Data Networks
Bilingual Communication
French
English

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