Service Coordinator - Scheduling and Dispatch

Making Canada a safer place to live and work for over 90 years.

As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift.

Job Summary

Levitt-Safety is seeking an organized and customer-focused Service Operations Coordinator to support our Fort McMurray branch (in town). In this fast-paced role, you'll coordinate field service activities, schedule technicians, support customers, and ensure service work flows efficiently from request through completion. Working closely with technicians, customers, warehouse teams, and internal stakeholders, you'll play a key role in delivering exceptional service across our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.

This role can be based in either our Edmonton or Fort McMurray branch, Mon-Fri schedule. 

Main Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems
• Manage calendars and coordinate service appointments with technicians and customers
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations
• Prepare quotes and communicate service order details with technicians and warehouse teams
• Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation
• Perform administrative duties such as data entry, scanning, filing, and document management
• Support implementation and training for new service software
• Assist with internal projects and administrative tasks that support branch operations

Job Requirements

• Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
• Strong data entry and administrative coordination experience
• Experience scheduling technicians or coordinating service work is an asset
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Comfortable working with multiple systems and technology platforms
• Excellent communication skills and professional telephone manner
• Ability to work in a fast-paced environment and manage urgent service requests
• Positive attitude, strong teamwork skills, and willingness to learn

What we offer:

• Competitive salary of $58,000-65,000 annually with paid vacation, flex days and other time off benefits 
• Comprehensive health benefits, including medical, dental, vision & EAP for you and your family
• Company-matched RRSP contribution plan  
• Annual profit-sharing opportunity
• Opportunity to build your career with paid training with an established Canadian organization and a team that is truly passionate about health and safety 
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

Application & Hiring Process

Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made.

We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.

If you require accommodation at any stage of the application process, please contact us at talent@levitt-safety.com. We review applications as they are received and look forward to hearing from you.