NPD Quoting Associate

LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034.

Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

The Quoting and NPD Associate will be responsible for completing quotation requests for existing and new products in a professional, accurate, and timely manner for LGC customers, and for answering other inquiries from customers.

To perform this job successfully, an individual must be able to capably perform each of the following essential duties:

Existing Product Quoting Responsibilities

• Identify products requested by customers based on their inquiry.
• Be able to identify the correct category of quote inquiry (bulk, catalogue, custom, etc.).
• Collaborate with internal departments to collate necessary information to create quote.
• Issue pricing on catalogue, non-bulk catalogue products, and solutions.
• Draft pricing on bulk and custom products.
• Input quotations in database: including Customer Profile, pricing, availability, minimum order quantities, payment terms, special tests, and shipping charges.
• Collaborate with commercial team to follow-up on high-dollar value opportunities.
• Manage phone calls and emails from customers.
• Escalate specific customer requests (i.e, NDAs, LOAs, complaints).
• Prepare and manage timelines of assigned quotation requests.
• Run reports and metrics as required.
• Any additional tasks assigned.

New Product Quoting Responsibilities

• Identify new products from customer inquiries and oversee quote timelines to ensure deadlines are met.
• Compile details of all new and revised products such as source quotes, synthesis preparation reference abstracts.
• Report any potential patent, safety, transportation issues concerning the inquired product.
• Research and propose possible synthetic routes with detailed chemical information based on scientific papers.
• Research SciFinder and Scientific Publications to identify and assign new product types and product categories.
• Conduct competitive analysis of new products ready for quote.
• Create quote sheet for quotations, establish new product pricing and communicate directly with product end users if necessary.
• Identify new product opportunities from customer enquiries, journals, and other sources.

Perform Other Duties

• Perform other duties and complete additional projects as assigned, commensurate with job knowledge and experience, with the organization goal of continuous improvement.
• Ensure appropriate processes, SOPs and procedures are established, personnel are trained, and adhering to them.
  
  

Essential Knowledge & Qualifications:

• Bachelor's degree in Chemistry.
• 2-4 years’ experience primarily working in a customer service role along with secondary product development product, product management and marketing responsibilities.
• Proficient in all Microsoft Office programs and FileMaker Pro, Advanced MS Excel, ChemDraw, and SciFinder.
• Strong attention to detail is required.

Desired Knowledge & Qualifications:

• Degree/Experience in Product Development and/or Business Administration is an asset.
• Good knowledge of organic synthesis.
• Experience in the chemical industry would be an asset.

Behavioural & Interpersonal Competencies:

• Excellent interpersonal, written and oral communication, time management, and presentation skills.
• Excellent analytical and problem solving skills.

Work Conditions and Environment

• Office-based with hybrid work flexibility.
  
  

Pay range for this role is:

Minimum: CAD $50,000 / yearly

Maximum: CAD $55,000 / yearly

The salary range provided covers the minimum and maximum amounts projected for this role. The base salary will be influenced by factors like experience, skills, and location.

What we offer (Canada based-employees)

• Comprehensive medical, dental and vision benefits for employees and dependents
• RRSP with matching employer contribution
• Group retirement plan
• PTO and Personal Care Days
• Professional development and extended growth opportunities across the TRC and LGC networks
• Subsidized corporate gym membership with GoodLife Fitness and store and restaurant discounts
• Cheer Program where employees are recognized for outstanding work
• Companywide social events

About LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Our Values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal Opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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