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Closed listing

LGM Financial Services

Customer Success Representative

Laval, QC, Canada

Salaire : 50 000 $ à 55 000 $ + boni · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Salaire : 50 000 $ à 55 000 $ + boni
Job type: Full-time
Closing date: Oct 24, 2026
Posting language: English · French
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

English section of this bilingual listing.

Customer Success Representative (French/English)

Office Location: Laval, QC (onsite)

Salary: $50,000 - $55,000 + bonus

Are you a bilingual “Superstar” who is passionate about delivering exceptional customer experiences and building strong relationships?

Do you enjoy being the voice of the customer, solving problems in a fast-paced environment, and helping people succeed?

As a Customer Success Representative, you’ll play a key role in supporting customers throughout their journey, ensuring they feel heard, supported and valued at every step. You’ll collaborate with internal teams, contribute to continuous improvement, and help drive a seamless customer experience.

If you thrive in a dynamic, team-oriented environment and are motivated by growth, learning, and making an impact, this is the opportunity for you.

Key Responsibilities:

Deliver exceptional customer service across phone, written, and live channels to customers who have purchased, or are considering, LGM products, as well as to dealership partners.
Monitor customer support channels (phone, email, online and live chat) to ensure Service Level Agreements and Key Performance Indicators are met, while delivering a high-quality customer experience.
Maintain a strong understanding of LGM products and processes across each OEM, as well as GuardTree and Business Development Center offerings, to provide relevant guidance and support to customers as needed.
Liaise with Finance, Technology, Product and other Customer Experience teams as required to drive through First Contact Resolution on all reported issues/queries.
Liaise with Sales and Business Development Center teams as needed to support sales activities and maintain a comprehensive view of dealer activity.
Provide technical support to our sales partners and online customer base (i.e. GuardTree) regarding any system issues or outages.
Actively provide product, process and customer feedback to feed into annual product revisions and program reviews.
Guide and support LGM and GuardTree customers in using self-serve tools, increasing adoption of online solutions.
Effectively manage complex and sensitive customer interactions to minimize escalations.

Core Competencies:

Communication - Able to clearly and articulately present information in both spoken and written word.
Collaboration - Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives.
Innovation - Displays the ability to think outside of the box in order to develop creative and new solutions that meets current and future needs.
Flexibility - Easily adapts to changing environment and resources.
Productivity - Strives to consistently achieve excellence in all tasks and goals.
Accountability - Takes personal ownership and responsibility for the quality and timeliness of work commitments and decisions.
Reliability - Act as a dependable team player within the department

Required Skills:

Fluently bilingual both written and spoken (French/English)
Strong communication skills (oral & written)
Excellent organizational and time management skills
Exceptional customer service and administration skills
Tactful negotiator
Creative Problem-Solving Skills
Excellent attention to detail
Effective and efficient at multi-tasking
Courteous and professional telephone manner
Proficient with MS Office suite of products
Ability to remain self-motivated
General automotive or dealership knowledge, including current industry standards, sales approaches, vehicle registration and post-sales understanding

Education:

Post-secondary education an asset
Willingness to complete requisite licensing programs as required

Experience:

2+ years experience in a contact center environment
3+ years experience in a customer service role
Insurance/Automotive Industry experience an asset

Not sure if you qualify?

If you’ve worked in the insurance or automotive industry and speak French + English, we encourage you to apply - we often train the rest.

What We Offer

Extended health & dental coverage (no waiting period)
RRSP contribution
Performance bonus program
Birthday off every year
Starting at 3 weeks vacation
4 paid volunteer days annually
Education sponsorship opportunities
Health & wellness perks
Vehicle rebate program (up to $400/month)

About LGM

LGM Financial Services is a national leader in automotive warranty and insurance, partnering with brands like BMW, Mazda, Kia, Volvo, Mitsubishi Motors and more since 1998.

Many of our team members come directly from dealerships - we understand your background because we’ve hired it before.

Required Skills

Required Experience

Read the full bilingual original

Représentant(e) Succès Client (bilingue français/anglais)

Lieu : Laval, QC (sur place)

Salaire : 50 000 $ à 55 000 $ + boni

Êtes-vous un(e) « superstar » bilingue passionné(e) par l’expérience client et par l’établissement de relations solides ?

Aimez-vous être la voix du client, résoudre des problèmes dans un environnement dynamique et aider les gens à réussir ?

À titre de représentant(e) du succès client, vous jouerez un rôle clé en accompagnant les clients tout au long de leur parcours, en veillant à ce qu’ils se sentent écoutés, soutenus et valorisés à chaque étape. Vous collaborerez avec les équipes internes, contribuerez à l’amélioration continue et participerez à offrir une expérience client fluide.

Si vous vous épanouissez dans un environnement dynamique axé sur le travail d’équipe et que vous êtes motivé(e) par la croissance, l’apprentissage et le désir d’avoir un impact, cette opportunité est faite pour vous.

Responsabilités Principales:

Offrir un service à la clientèle exceptionnel par téléphone, par écrit et via des canaux en direct aux clients ayant acheté, ou envisageant d’acheter, des produits LGM, ainsi qu’aux partenaires concessionnaires.
Surveiller les canaux de soutien à la clientèle (téléphone, courriel, en ligne et clavardage en direct) afin de respecter les ententes de niveau de service (SLA) et les indicateurs clés de performance (KPI), tout en offrant une expérience client de haute qualité.
Maintenir une solide compréhension des produits et des processus de LGM pour chaque OEM, ainsi que des offres de GuardTree et du Centre de développement des affaires, afin de fournir des conseils et un soutien pertinents aux clients, au besoin.
Collaborer avec les équipes des finances, de la technologie, des produits et d’autres équipes de l’expérience client, au besoin, afin d’assurer une résolution dès le premier contact pour tous les problèmes ou demandes signalés.
Collaborer avec les équipes des ventes et du Centre de développement des affaires, au besoin, pour soutenir les activités de vente et maintenir une vue d’ensemble des activités des concessionnaires.
Fournir un soutien technique à nos partenaires de vente et à notre clientèle en ligne (c.-à-d. GuardTree) concernant tout problème de système ou interruption de service.
Fournir activement des rétroactions sur les produits, les processus et l’expérience client afin de soutenir les révisions annuelles des produits et les examens des programmes.
Guider et soutenir les clients de LGM et de GuardTree dans l’utilisation des outils en libre-service, en favorisant l’adoption des solutions en ligne.
Gérer efficacement les interactions complexes et sensibles avec les clients afin de réduire au minimum les plaintes.

Compétences Clées:

Communication - Capable de présenter l’information de façon claire et articulée, tant à l’oral qu’à l’écrit.
Collaboration - Établit des relations positives avec les autres afin de favoriser le consensus, le moral et l’engagement envers les buts et objectifs.
Innovation - Fait preuve de capacité de penser de manière créative afin d’élaborer des solutions nouvelles et innovantes répondant aux besoins actuels et futurs.
Flexibilité - S’adapte facilement à un environnement et à des ressources en constante évolution.
Productivité - S’efforce d’atteindre constamment l’excellence dans toutes les tâches et objectifs.
Responsabilité - Assume la responsabilité personnelle de la qualité et du respect des délais liés aux engagements et aux décisions.
Fiabilité - Agit comme un membre d’équipe fiable au sein du service.

Compétences Requises:

Parfaitement bilingue, à l’oral comme à l’écrit (français/anglais)
Excellentes compétences en communication (orale et écrite)
Excellentes aptitudes en organisation et en gestion du temps
Compétences exceptionnelles en service à la clientèle et en administration
Fait preuve de tact en négociation
Compétences en résolution créative de problèmes
Excellente attention aux détails
Capacité à gérer efficacement plusieurs tâches simultanément
Manière courtoise et professionnelle au téléphone
Maîtrise de la suite MS Office
Capacité à demeurer autonome et motivé
Connaissances générales du secteur automobile ou des concessionnaires, y compris les normes actuelles de l’industrie, les approches de vente, l’immatriculation des véhicules et la compréhension du service après-vente

Formation:

Diplôme d’études post- secondaires constitue un atout
Volonté de compléter les programmes de certification requis, au besoin

Expérience:

Plus de 2 ans d’expérience dans un centre de contact client
Plus de 3 ans d’expérience dans un rôle de service à la clientèle
Expérience dans le secteur de l’assurance ou de l’automobile constitue un atout

Vous n’êtes pas certain de répondre à tous les critères?

Si vous avez de l’assurance ou de l’expérience en automobile et êtes bilingue français/anglais, nous vous encourageons à postuler - nous offrons souvent la formation nécessaire.

Ce que nous offrons

Assurance santé et dentaire (sans délai d’attente)
REER avec contribution de l’employeur
Programme de bonification
Journée de fête payée chaque année
3 semaines de vacances dès l’embauche
4 journées de bénévolat payées
Possibilités de formation et de développement
Avantages bien-être
Programme de rabais pour véhicule (jusqu’à 400 $/mois)

À propos de LGM

LGM Financial Services est un leader national en matière de garanties et d’assurances automobiles. Depuis 1998, nous collaborons avec des marques reconnues telles que BMW, Mazda, Kia, Volvo et Mitsubishi Motors.

Plusieurs membres de notre équipe proviennent directement de concessions - nous comprenons votre réalité, car nous avons déjà recruté des profils comme le vôtre.

Customer Success Representative (French/English)

Office Location: Laval, QC (onsite)

Salary: $50,000 - $55,000 + bonus

Are you a bilingual “Superstar” who is passionate about delivering exceptional customer experiences and building strong relationships?

Do you enjoy being the voice of the customer, solving problems in a fast-paced environment, and helping people succeed?

As a Customer Success Representative, you’ll play a key role in supporting customers throughout their journey, ensuring they feel heard, supported and valued at every step. You’ll collaborate with internal teams, contribute to continuous improvement, and help drive a seamless customer experience.

If you thrive in a dynamic, team-oriented environment and are motivated by growth, learning, and making an impact, this is the opportunity for you.

Key Responsibilities:

Deliver exceptional customer service across phone, written, and live channels to customers who have purchased, or are considering, LGM products, as well as to dealership partners.
Monitor customer support channels (phone, email, online and live chat) to ensure Service Level Agreements and Key Performance Indicators are met, while delivering a high-quality customer experience.
Maintain a strong understanding of LGM products and processes across each OEM, as well as GuardTree and Business Development Center offerings, to provide relevant guidance and support to customers as needed.
Liaise with Finance, Technology, Product and other Customer Experience teams as required to drive through First Contact Resolution on all reported issues/queries.
Liaise with Sales and Business Development Center teams as needed to support sales activities and maintain a comprehensive view of dealer activity.
Provide technical support to our sales partners and online customer base (i.e. GuardTree) regarding any system issues or outages.
Actively provide product, process and customer feedback to feed into annual product revisions and program reviews.
Guide and support LGM and GuardTree customers in using self-serve tools, increasing adoption of online solutions.
Effectively manage complex and sensitive customer interactions to minimize escalations.

Core Competencies:

Communication - Able to clearly and articulately present information in both spoken and written word.
Collaboration - Develops positive relationships with others in order to build consensus, morale and commitment to goals and objectives.
Innovation - Displays the ability to think outside of the box in order to develop creative and new solutions that meets current and future needs.
Flexibility - Easily adapts to changing environment and resources.
Productivity - Strives to consistently achieve excellence in all tasks and goals.
Accountability - Takes personal ownership and responsibility for the quality and timeliness of work commitments and decisions.
Reliability - Act as a dependable team player within the department

Required Skills:

Fluently bilingual both written and spoken (French/English)
Strong communication skills (oral & written)
Excellent organizational and time management skills
Exceptional customer service and administration skills
Tactful negotiator
Creative Problem-Solving Skills
Excellent attention to detail
Effective and efficient at multi-tasking
Courteous and professional telephone manner
Proficient with MS Office suite of products
Ability to remain self-motivated
General automotive or dealership knowledge, including current industry standards, sales approaches, vehicle registration and post-sales understanding

Education:

Post-secondary education an asset
Willingness to complete requisite licensing programs as required

Experience:

2+ years experience in a contact center environment
3+ years experience in a customer service role
Insurance/Automotive Industry experience an asset

Not sure if you qualify?

If you’ve worked in the insurance or automotive industry and speak French + English, we encourage you to apply - we often train the rest.

What We Offer

Extended health & dental coverage (no waiting period)
RRSP contribution
Performance bonus program
Birthday off every year
Starting at 3 weeks vacation
4 paid volunteer days annually
Education sponsorship opportunities
Health & wellness perks
Vehicle rebate program (up to $400/month)

About LGM

LGM Financial Services is a national leader in automotive warranty and insurance, partnering with brands like BMW, Mazda, Kia, Volvo, Mitsubishi Motors and more since 1998.

Many of our team members come directly from dealerships - we understand your background because we’ve hired it before.

Required Skills

Required Experience

About employer

More about this job

Responsibilities

Provide customer and dealership partners with support across phone, email, online, and live chat channels, meeting service targets and helping resolve issues on first contact. Coordinate with internal teams, provide technical assistance, promote self-service tools, and share customer feedback to improve products and processes.

Requirements

Fluency in spoken and written French and English is required, along with strong customer service, communication, organization, time-management, and problem-solving skills. The role asks for more than two years of contact-center experience and more than three years in customer service; automotive or insurance experience and post-secondary education are assets.

Skills

French-English Bilingual Communication
Customer Service
Written and Verbal Communication
Organization
Time Management
Negotiation
Creative Problem-Solving
Attention to Detail
Multitasking
Microsoft Office
Automotive Industry Knowledge
Dealership Knowledge
Technical Support
Cross-Functional Collaboration
Self-Motivation

Benefits

Extended Health and Dental Coverage
Employer RRSP Contributions
Performance Bonus
Paid Birthday Off
Three Weeks of Vacation Starting at Hire
Four Paid Volunteer Days
Education Sponsorship
Health and Wellness Perks
Vehicle Rebate Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Service
French
English
Contact Center
Customer Experience
Service Level Agreements
Key Performance Indicators
First Contact Resolution
Automotive Industry
Dealerships
Automotive Insurance
Vehicle Warranties
GuardTree
Business Development Center
Technical Support
Live Chat
Email Support
Self-Service Tools
Microsoft Office
Sales Support
Vehicle Registration
Post-Sales Support
Customer Feedback
Product Reviews
Program Reviews

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