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Vice-président service client/Vice President, Customer Service
Amiel Group
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In the appliance industry, competitors offer comparable products at comparable prices; after-sales service is the most durable point of differentiation. Groupe Amiel is creating a…
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Executive Vice President, Customer Service Operations
SaskEnergy
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The Erb Group
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Reporting to the President & Chief Operating Officer, the Vice President, Canadian LTL Operations leads Erb's Canadian LTL network across 8-10 terminals in Ontario, Quebec, and Manitoba,…
Vice President, Customer Success
PSI Engineering
Mississauga, ON
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Leadership experience across project delivery, installation, commissioning, field service, technical support, operations and/or Customer Success.
Executive Vice President, Walker Environmental Group
Walker
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Senior Vice President, Operations
LHH Knightsbridge
Toronto, ON · Greater Toronto Area, Canada
Full-time
Establish and mature shared services that support the business verticals which include product and pricing, underwriting, claims, customer operations/call centre, policy administration and…
Vice president, Account Executive - Construction and Infrastructure
Aon Corporation
Montreal, QC · Quebec, QC
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You will be supported by strong client service, operations, and analytics teams, allowing you to focus on client relationships, business development, and risk management strategy. At Aon,…
Vice President of Operations
Northlake Financial
Barrie, ON
Full-time
The Vice President of Operations is responsible for providing strategic and operational leadership across the organization, ensuring the efficient, compliant, and profitable execution of…
Vice President of Operations
NorthLake Financial ULC
Barrie, ON
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The Vice President of Operations is responsible for providing strategic and operational leadership across the organization, ensuring the efficient, compliant, and profitable execution of…
Vice-President, Chocolate Operations (Manufacturing and Supply Chain)
Purdys Chocolatier
Vancouver, BC
Job Overview: Reporting to the Chief Operating Officer, the Vice President, Chocolate Operations provides executive leadership for Purdys’ procurement, manufacturing, quality, maintenance…
Executive Vice President (EVP), Global Sales
Appficiency
Mississauga, Ontario
Full-time
We are seeking an Executive Vice President, Global Sales to lead and scale our global revenue function. In this role, you will drive growth services and solutions, helping businesses tame…
Vice President, IT Operations
Groupe Dynamite
Mont-Royal, QC
Full-time
We are seeking a highly motivated and experienced Vice President, IT Operations to lead and optimize the technology infrastructure and operations that support our dynamic retail…
Vice President, IT Operations
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
We are seeking a highly motivated and experienced Vice President, IT Operations to lead and optimize the technology infrastructure and operations that support our dynamic retail…
Vice President of Operations
First Key Consulting
London, ON
Full-time
Equals Brewing is entering an exciting next phase of growth and looking for a Vice President of Operations, based in London, to lead the performance and transformation of their…
Vice President, Support & Technical Operations
Volanté Systems
Toronto, ON · Volante - CAN
Full-time
10+ years of progressive experience in technical support, enterprise software, IT operations, or technical services.
Vice President, Support & Technical Operations
Jonas Software
Toronto, ON · Volante - CAN
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10+ years of progressive experience in technical support, enterprise software, IT operations, or technical services.
Vice President of Production & Business Operations
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Vaughan, Ontario
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Added 11 hours ago
Vice President of Marketing & Retail Operations
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Salesforce Service Operations Manager
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Salesforce Service Operations Manager
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Salesforce Service Operations Manager
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The Salesforce Service Operations Manager is a hands-on operational leader responsible for driving strategic process improvement initiatives across Service Delivery, with a strong focus on…
Senior Director, Customer Operations Delivery
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The Senior Director, Customer Operations Delivery is responsible for leading the strategic direction, performance, and continuous evolution of 407 ETR’s day-to-day Customer Operations…
Vice President, Professional Services
March Networks
Ottawa, ON
Full-time
Reporting directly to the CEO and President, the Vice President of Professional Services is responsible for leading, scaling, and continuously improving the end-to-end post-sales services…
Vice President, Professional Services
March Networks
Remote, Canada
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Reporting directly to the CEO and President, the Vice President of Professional Services is responsible for leading, scaling, and continuously improving the end-to-end post-sales services…

LHH Knightsbridge

Senior Vice President, Operations

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time
Apply by: Oct 11, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

Lead the organization's operational strategy by building and maturing a shared services model across underwriting, claims, and customer operations. Drive enterprise-wide transformation through the modernization of administration systems and the implementation of AI and automation to support scalable growth.

Requirements

Requires senior operational leadership experience and a proven track record of transforming shared services within the insurance or financial services sector. Candidates must possess strong commercial acumen and the ability to lead complex, cross-functional transformations and M&A activities.

Experience

10+ years

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

Operational Leadership
Enterprise Transformation
Shared Services Management
Commercial Judgment
M&A Integration
Strategic Planning
Change Management
Financial Acumen
Stakeholder Management
Process Automation
Customer Experience Optimization
Organizational Design
Digital Transformation
Executive Influence
Risk Management

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Shared Services
Underwriting
Claims
Call Centre
AI
Digitization
Automation
M&A
Divestitures
Operating Model
Enterprise Strategy
Financial Services
White-label Programs
Affinity Programs
Customer Segmentation
Policy Administration
Scalability
Operational Efficiency
Governance

Original job description

Organization: Securian Canada

Position Title: Senior Vice President, Operations

Reports to: Chief Executive Officer

Location: Hybrid – ideally based in either Toronto or Montreal

THE ORGANIZATION

Securian Canada is a technology-enabled insurance provider with more than 70 years of experience serving Canadians. Established in 1955 and operating as an independent subsidiary of Securian Financial Group, Inc., Securian Canada combines deep expertise in the Canadian insurance market with the resources and scale of a leading North American insurance organization.

Guided by its purpose – we help build secure tomorrows – Securian Canada is focused on helping Canadians build greater financial security. The organization designs health and dental, life and creditor insurance solutions that enable its partners to provide coverage to more Canadians, supporting its belief that insurance is for everyone.

Securian Canada works alongside leading financial institutions, member and affinity organizations and other strategic distribution partners. Through these partnerships, it brings together intuitive technology, human insight and a flexible, collaborative approach to help make insurance simpler, more accessible and more relevant to the evolving needs of Canadians. Technology, data and digital capabilities play an important role in how Securian Canada serves its clients, partners and customers. The organization has established a strong reputation for customer-focused innovation, leveraging these capabilities to enhance its product offerings and client experiences while creating more ways for Canadians to access financial protection.

In recent years, Securian Canada has experienced significant growth and transformation through strategic investments, business expansion and acquisition activity, further strengthening its market position. Despite its increased scale and sophistication, the organization continues to foster a culture characterized by agility, collaboration, inclusion and an entrepreneurial approach to innovation and continuous improvement.

THE OPPORTUNITY

The SVP, Operations is a key member of the senior leadership team and is responsible for leading the organization’s next stage of growth. With three distinct business verticals; underwriting, claims and customer operations/call centre, and an increasing need to leverage shared capabilities, Securian is seeking an SVP, Operations to strengthen the operating model, enabling the businesses to move faster, scale effectively and deliver for clients and partners.

This role is focused on building a more mature, effective shared service model across capabilities where scale, consistency and expertise are best leveraged across the enterprise, while ensuring the unique needs of each business remains well served. The mandate is not to create a large centralized function, but to build the enterprise capabilities required for success, placing work where it can be delivered most effectively and enabling each business to achieve its strategic priorities.

The successful candidate will help Securian Canada evolve from a collection of functions and businesses into a more integrated enterprise which strengthens shared accountability, execution discipline and an enterprise-wide mindset, and preserves the distinct strengths and capability requirements of each business.

The successful SVP, Operations will position the organization for its next phase of growth through:

Developing and securing alignment on a Board-ready enterprise operations strategy, with a clear future-state vision and practical roadmap aligned to growth objectives.
Establishing a transformation strategy to consolidate the organization’s administration systems, including the business case, investment requirements and implementation approach.
Simplifying and modernizing the operating model by advancing automation, digitization, and AI, while reducing fragmented processes and manual workarounds.
Building a more integrated and scalable Operations organization, with the leadership capabilities and structure required to support greater growth and complexity.
Strengthening collaboration across Operations, Technology and other functions to translate enterprise priorities into disciplined operational execution.
Commercializing Operations as a competitive differentiator and strategic enabler of growth, including support for white-label, affinity programs and other partnership opportunities.
Enhancing customer segmentation and service delivery models while building the operational capacity to support partnerships, acquisitions, integrations and divestitures.

Advancing in these critical areas will ultimately ensure Securian delivers:

Consistent and reliable delivery of products and services across all business lines
Strong integration between product, pricing, marketing, and service delivery functions
Improved speed and quality of product-to-market execution
High levels of partner and customer satisfaction across service channels
Operational efficiency improvements that enable scalable growth
Clear alignment between strategic intent and execution outcomes

KEY RESPONSIBILITIES

Build and lead shared business capabilities

Establish and mature shared services that support the business verticals which include product and pricing, underwriting, claims, customer operations/call centre, policy administration and other common capabilities
Create clear service expectations, accountability and performance measures between shared services and the business verticals
Continuously improve how these capabilities operate, balancing enterprise scale and consistency with distinct needs of each business
Build strong partnerships with the vertical leaders so shared services are viewed as a source of capability and competitive advantage, not simply centralized support

Lead enterprise transformation

Partner with executive leaders to translate strategic priorities into enterprise-wide transformation initiatives
Lead the execution, coordination and realization of benefits from major cross-enterprise initiatives
Build the organizational discipline and capabilities needed to sustain change beyond individual projects

Contribute to business growth

Partner with CEO and executive leaders to remove operational barriers that limit growth
Where appropriate, provide executive sponsorship to selected market-facing businesses or strategic initiatives, helping connect enterprise capabilities to business outcomes
Bring an enterprise perspective to investment, capacity and capability decisions, ensuring resources are focused on the highest value opportunities

KEY RELATIONSHIPS

CEO: Strategy alignment, enterprise prioritization, and performance outcomes
CFO: Pricing governance, risk, finance alignment, and investment discipline
CTO: Technology enablement, digital delivery, and platform scalability
CHXO: Workforce capability, organizational design, and talent alignment
Business Leaders (FI, Affinity, Specialty): commercial priorities and market execution

IDEAL SKILLS & EXPERIENCE

The ideal candidate will possess the following experience, qualifications, knowledge, skills and attributes:

Senior operational leadership experience, complemented by enterprise transformation expertise and sound commercial judgment
Demonstrated experience building or transforming shared services within a complex, growing insurance/financial services organization
A strong track record of improving operational performance, customer experience and organizational scalability
Experience leading complex, enterprise-wide transformation across multiple functions and business areas
Experience with M&A, divestitures and/or strategic third-party partnerships
The ability to work effectively across organizational boundaries and align diverse stakeholders around shared enterprise outcomes
Strong financial and commercial acumen, with the ability to connect operational decisions to growth and profitability
The executive presence and influence required to engage senior leaders and foster accountability throughout the organization
A practical, hands-on leadership style, with the ability to set direction and engage directly in the work required to drive meaningful change
Bilingualism, an asset

If you require accommodation to participate as a candidate in the hiring process, please communicate your needs to the LHH Knightsbridge project team.

This is a job posting for an existing role/vacancy. LHH Knightsbridge does not use artificial intelligence (AI) to screen, assess, or select applicants for a position.

About LHH Knightsbridge – www.lhhknightsbridge.com

LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk.

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