Night Auditor

Night Auditor – Willowdale Hotel

LHM Canada Inc. | North York, ON | Full-Time | Overnight Shift (11:00 PM – 7:00 AM)

Company Description

LHM Canada Inc. provides industry-leading support to hotel owners, focusing on managing properties that excel in guest satisfaction, revenue performance, and product quality. We believe success in hospitality starts with our people and recognize our team members as our greatest asset.

Role Description

Willowdale Hotel is seeking a dependable, detail-oriented Night Auditor to join our Front Office team.

This is a full-time, on-site position working the overnight shift from 11:00 PM to 7:00 AM. The Night Auditor is responsible for overseeing overnight front desk operations, providing excellent guest service, completing daily financial reconciliations, and ensuring the hotel is prepared for the next business day.

The successful candidate will be comfortable working independently, managing multiple priorities, and making sound decisions while maintaining a welcoming and professional environment for our guests.

Key Responsibilities

• Welcome guests and provide professional, friendly service throughout the overnight shift.
• Complete guest check-ins, check-outs, reservations, and payment transactions.
• Respond to guest inquiries, requests, and concerns in a timely and professional manner.
• Perform nightly audits, balance daily financial transactions, and reconcile room revenue, payments, and accounts.
• Prepare and distribute daily reports, ensuring all financial and operational information is accurate.
• Review reservations, room availability, and guest accounts for accuracy.
• Monitor hotel activity throughout the night and follow all security and safety procedures.
• Conduct regular checks of the lobby and public areas, ensuring they remain clean, organized, and presentable.
• Communicate important guest concerns, incidents, and operational updates to the appropriate management team.
• Ensure a smooth transition and handover to the morning Front Desk team.
• Follow hotel policies, procedures, and service standards at all times.

Qualifications

• Previous hotel Front Desk or Night Audit experience is preferred.
• Strong customer service and communication skills.
• Knowledge of hotel property management systems (PMS) is an asset.
• Experience with cash handling, payment processing, account reconciliation, and basic accounting procedures.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Comfortable handling guest concerns and making appropriate decisions.
• Basic computer skills, including Microsoft Office.
• Flexibility to work overnight shifts, including weekends and holidays as required.
• High school diploma or equivalent; hospitality education is an asset.

What We Are Looking For

We are looking for someone who takes pride in their work, understands the importance of guest satisfaction, and can be relied upon to keep hotel operations running smoothly overnight.

If you are dependable, service-oriented, and enjoy working in a hospitality environment, we would love to hear from you!

Location: Willowdale Hotel, 170 Willowdale Avenue, North York, ON M2N 4Y6

Schedule: Full-Time, Overnight | 11:00 PM – 7:00 AM