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Added 19 mins ago
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AML Analytics Manager
PwC
Toronto, ON
- Full-time
As a AML Analytics Manager , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 34 mins ago
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Senior Personal Banker Trainee - Home Borrowing
TD
Brampton, ON
- Full-time
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions…
Added 49 mins ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
…province and supporting thousands of employees across Ontario. The Senior Manager, Real Estate Strategy & Planning serves as a key strategic leader responsible for developing long-term…
Added 1 hour ago
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Director, Business Marketing – Canada
RBC
Toronto, ON
- Full-time
Builds trust fast with senior executives; comfortable in a matrix with global and enterprise stakeholders
Added 1 hour ago
MT
Manager, Office Services & Facilities
Miller Thomson LLP
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…making recommendations for improvement and/or changes to the Senior Manager, Office Services &…
Added 1 hour ago
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Mortgage Specialist
BMO
Laval, QC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 3 hours ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 3 hours ago
AW
Senior Manager, Investment Fund Operations
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for the Senior Manager, Investment Fund Operations, to join our Asset Management Product team.
Added 3 hours ago
AW
Senior Manager, Investment Fund Operations
Aviso Wealth
Remote, Canada
- $115,000 to $135,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for the Senior Manager, Investment Fund Operations, to join our Asset Management Product team.
Added 4 hours ago
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Senior Manager, Investment Fund Operations
Aviso
Vancouver, BC
- $115,000 to $135,000 CAD / year
- Full-time
We're looking to fill an opening for the Senior Manager, Investment Fund Operations, to join our Asset Management Product team.
Added 4 hours ago
A
Senior Manager, Investment Fund Operations
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
We're looking to fill an opening for the Senior Manager, Investment Fund Operations, to join our Asset Management Product team.
Added 6 hours ago
NB
Manager Custody Operations & Controls
National Bank of Canada
Toronto, ON
- Full-time
A career as a Manager, Custody Operations at National Bank Trust means playing a key role in the day-to-day execution and oversight of critical custody and investment operations. As a…
Added 12 hours ago
UO
Senior Officer, Payroll
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Reporting to the Manager of Payroll and Leaves, the primary purpose of this position is to act as the primary point of contact to manage and resolve payroll, time off, and leave inquiries…
Added 16 hours ago
Senior Officer, Financing Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
…people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their…
Added 16 hours ago
Bilingual Senior Officer, Financing Operations
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
…people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their…
Added 17 hours ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
As a Senior Manager Cyber Generalist, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 18 hours ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 19 hours ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 19 hours ago
OI
Operations Manager
Outhire Inc.
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
Step into a manager level role at a fast-paced live events company during a pivotal growth stage. You will own the crew and logistics function with real autonomy, work directly with senior…
Added 19 hours ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Member Relations and NPS leads Meridian’s enterprise approach to escalated Member concerns, complaint…
Added 19 hours ago
Global Mobility - Expatriate Tax - Manager - Vancouver
EY
Vancouver, BC
As a Manager within our Mobility – Expatriate Tax team, you will lead the delivery of cross‑border tax services for globally mobile employees, executives, and their employers. You will…
Added 19 hours ago
Global Mobility - Expatriate Tax - Senior Manager - Toronto
EY
Toronto, ON
We are currently seeking a Senior Manager to join our People Advisory Services – Mobility Tax practice in Toronto. Our People Advisory Services practice (PAS) provides high-quality…
Added 20 hours ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most…
Added 20 hours ago
AC
Early Careers: Investments Associate
Aon Corporation
Vancouver, BC
- Full-time
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Added 20 hours ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Reports To: Senior Vice President & Head of Claims

Liberty Mutual Canada

Manager, Workplace Operations & Executive Support - Canada

Remote, Canada

Remote

Target Hiring Range: CAD $125,000 – 140,000 · Full-time

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Job details

Pay: Target Hiring Range: CAD $125,000 – 140,000
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 28, 2026

Original job description

Manager, Workplace Operations & Executive Support - Canada

Department: Workplace Operations

Location: Toronto, ON

Reports To: Senior Vice President & Head of Claims

Company Overview:

Liberty Mutual Canada (“LM Canada”) is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 350 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.

At LM Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding, and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At LM Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you don’t meet every listed requirement, we still encourage you to apply. We welcome diverse backgrounds and perspectives that can strengthen our team.

Our core values guide all our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs
- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.

The Opportunity:

The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive Assistant team. The role is accountable for facilities and front-of-house services, workplace experience, executive support, meetings and events, vendor performance, health and safety, office access, real estate coordination, and business continuity and crisis readiness.

Working with Canadian leaders and enterprise partners, the Manager exercises local operational authority within approved budgets and policies, while lease commitments and capital-project approvals remain with the appropriate enterprise governance teams.

Functional Responsibilities:

Workplace operations and employee experience

Lead day-to-day workplace operations across Liberty Mutual Canada offices, including reception, catering, mail and delivery services, meeting-room readiness, office access and general facilities support. Apply sound operational judgment to resolve issues quickly and deliver a professional, responsive experience for employees, visitors, clients and leaders.
Establish service standards, procedures, escalation paths and performance measures. Partner effectively with landlords, property managers, vendors and internal teams to address building, security, life-safety, accessibility and workplace requirements.
Coordinate with the Workplace Ambassador and U.S. Workplace Operations team to align local priorities, employee-experience activities and communications across locations.

People leadership and executive support

Lead, coach and develop Local Facilities employees and the Canadian Centralized Executive Assistant team, including four Executive Assistants. Set clear priorities, coverage models and service expectations, and foster an inclusive, accountable and high-performing team.
Oversee consistent, discreet and high-quality executive support, including complex calendars, travel, meetings, events and confidential administrative activities.
Build effective relationships with senior executives and enterprise partners, using strong communication, consultation, negotiation and influencing skills to balance competing needs.

Meeting, event and front-of-house management

Oversee front-of-house, catering, workplace hospitality, meeting and event delivery, including high-profile executive and client-facing activities requiring careful planning and contingency support.
Act as the primary Canadian workplace operations partner for Enterprise Real Estate Services. Coordinate capacity planning, space utilization, relocations, office changes and local project readiness, applying strong planning, change and project-execution skills.
Provide local recommendations and implementation support for various enterprise governance teams on major capital approvals.

Real estate and workplace planning

Act as the primary Canadian workplace operations partner for Enterprise Real Estate Services and local business leaders.
Coordinate workplace requirements, capacity planning, space utilization, relocations, lease events, office changes and furniture or workplace-design needs.
Provide local operational input, recommendations and execution support for real estate initiatives. Ultimate approval authority for leases, major capital commitments and capital projects remains with the appropriate enterprise governance bodies.
Support project delivery by coordinating local stakeholders, vendors, communications, schedules, workplace readiness and transition activities.
Maintain effective relationships with landlords, building management, brokers, consultants and other external partners as appropriate.

Business continuity, crisis management, safety and compliance

Lead local workplace-related business continuity and crisis-management planning, rollout, testing and continuous improvement, including emergency response, evacuations, severe-weather events, access restrictions and workplace disruptions.
Ensure health and safety, accessibility, security and fire/life-safety requirements are documented and consistently applied. Maintain current plans, contacts, procedures, records and training, and coordinate drills and after-action reviews.
Exercise discretion and clear judgment when managing incidents, escalating material risks and communicating with leaders and enterprise partners. Respond to urgent workplace matters outside normal business hours when required.

Financial, vendor and performance management

Manage workplace operating budgets within delegated authority, using financial acumen to forecast requirements, analyze costs or variances, assess value- identify responsible savings opportunities.
Oversee vendor service levels, invoices, controls and issue resolution; participate in sourcing, contract review and vendor decisions, aligning with Procurement needs.
Use AI, data, Microsoft 365 and relevant workplace / service-management systems to report on service delivery, utilization, incidents, vendor performance, continuity readiness and financial results. Lead process improvements that strengthen controls and simplify the employee and visitor experience.

Skills & Qualifications:

Bachelor’s degree in business, facilities management, real estate, hospitality, operations or a related discipline, or an equivalent combination of education and experience.
8+ years’ progressive experience in workplace operations, facilities management, corporate services, hospitality or real estate coordination, including meaningful people-leadership experience.
Experience leading multidisciplinary teams and service providers; experience managing Executive Assistants or executive-support services is an asset.
Demonstrated experience with business continuity, crisis response, workplace health and safety, budgets, vendors, procurement and performance reporting.
Experience supporting multiple locations or a geographically distributed organization is preferred. Exposure to insurance, financial services or another regulated environment would is a bonus.
Facilities management, business continuity, health and safety, project management, Lean or a related professional certification is an asset.
Exposure to leveraging AI, in addition to Microsoft and workplace tools
Ability to travel between Canadian offices and respond to urgent workplace matters when required.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario, we publish a Target Hiring Range in compliance with the Ontario Pay Transparency Act.

This posting is for an active, current vacancy.

Target Hiring Range: CAD $125,000 – 140,000

This range represents the expected annual base salary for this role, however, offers above the published maximum may be approved with appropriate business authorization. Final offers will be determined based on each candidate's qualifications, relevant experience, internal equity, and the needs of the role. The posted range does not include variable compensation (bonus), allowances, or benefits. We encourage all qualified candidates to apply.

We do not use AI‑based screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to

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More about this job

Responsibilities

The manager leads the safe and consistent operation of Canadian workplaces, including facilities management, front-of-house services, and business continuity planning. They also oversee the Canadian Centralized Executive Assistant team, ensuring high-quality support for senior leadership and effective vendor performance.

Requirements

Candidates must have at least 8 years of progressive experience in workplace operations, facilities management, or real estate, with strong people-leadership skills. A bachelor's degree in a related field is required, along with demonstrated expertise in budget management, crisis response, and vendor relations.

Skills

Workplace operations
Facilities management
Executive support
People leadership
Business continuity
Crisis management
Vendor management
Budget management
Project management
Health and safety
Change management
Strategic planning
Communication
Negotiation
Influencing
Data analysis

Benefits

Health and dental benefits plan
Pension plan
Competitive time off policy
External education and tuition reimbursement programs
Employee and family assistance programs
Flexible work environment

Visa sponsorship

Not detected in the job text

Keywords

Workplace Operations
Facilities Management
Executive Support
Business Continuity
Crisis Management
Real Estate
Vendor Management
Budgeting
Health and Safety
Project Management
Microsoft 365
AI
Change Management
Insurance
Financial Services
Procurement
Hospitality
Performance Reporting
Capacity Planning
Lean

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