Service Manager - London Elgin Region
- London, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of leadership experience within a financial services or customer service environment with proven ability to lead and develop frontline service teams.
- Posting language
- English
- Posted
Original job description
Career Opportunity
Libro Credit Union is growing!
Join Libro Credit Union as a Service Manager in our London Elgin Region.
At Libro Credit Union, every employee and every customer are an Owner. Everything we do is about strengthening financial well-being for a better tomorrow.
As a Certified B Corporation©, we use business as a force for good. That means:
We are currently hiring a Service Manager to support our London Downtown & Old East Village branch teams.
The Service Manager is a key leadership role within Libro Credit Union, responsible for overseeing the day-to-day service delivery and operational efficiency of the branch. The Service Manager is primarily focused on leading and developing the Service Representative team, ensuring exceptional member experience and operational excellence. The Service Manager's primary mandate is to drive efficiency in service delivery, support transactional excellence, and manage frontline operations.
The Role
We are committed to a safe, healthy, and inclusive workplace that values differences and treats everyone with respect. We are dedicated to a recruitment process that is fully accessible to all candidates. If you require accommodation or support at any stage, contact us to let us know how we can help.
Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.
Libro Credit Union is growing!
Join Libro Credit Union as a Service Manager in our London Elgin Region.
At Libro Credit Union, every employee and every customer are an Owner. Everything we do is about strengthening financial well-being for a better tomorrow.
As a Certified B Corporation©, we use business as a force for good. That means:
- Empowering people to live their most fulfilled lives.
- Supporting businesses and communities to thrive.
- Caring for the planet and economic growth through sustainable practices.
We are currently hiring a Service Manager to support our London Downtown & Old East Village branch teams.
The Service Manager is a key leadership role within Libro Credit Union, responsible for overseeing the day-to-day service delivery and operational efficiency of the branch. The Service Manager is primarily focused on leading and developing the Service Representative team, ensuring exceptional member experience and operational excellence. The Service Manager's primary mandate is to drive efficiency in service delivery, support transactional excellence, and manage frontline operations.
The Role
- Provide direct leadership and daily management to Service Representatives, ensuring high-quality service delivery and member satisfaction.
- Drive operational efficiency through clear processes, effective use of technology, and streamlined workflows.
- Ensure branch operational standards, compliance requirements, and cash management protocols are consistently met.
- Foster a culture of accountability, teamwork, and continuous improvement within the service team.
- Promote cross-functional collaboration with various departments.
- Monitor and maintain branch operational compliance, ensuring all policies, processes, and regulatory requirements are met.
- Oversee cash management, balancing, and transactional activities to ensure efficiency and minimize risk.
- Continuously identify opportunities for operational improvement and increased service efficiency.
- Act as the primary point of contact for service escalations within the branch, ensuring prompt and effective resolution.
- Promote a high standard of personalized service, ensuring the branch delivers a consistent, welcoming member experience.
- Post-secondary degree or diploma in business, finance, or related field.
- 2+ years of leadership experience within a financial services or customer service environment with proven ability to lead and develop frontline service teams.
- Strong experience in managing operational processes, compliance, and cash management.
- Strong understanding of peresonal banking products, services and member needs.
- Experience working within a credit union or cooperative banking environment preferred.
- A passion for helping people grow their financial well-being.
- Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset.
- Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
- Generous vacation time.
- Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
- Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
- We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.
We are committed to a safe, healthy, and inclusive workplace that values differences and treats everyone with respect. We are dedicated to a recruitment process that is fully accessible to all candidates. If you require accommodation or support at any stage, contact us to let us know how we can help.
Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.
More about this job
Responsibilities
Lead and develop Service Representatives while overseeing daily branch service delivery, member experience, and frontline operations. Maintain compliance and cash-management standards, resolve service escalations, and improve operational efficiency through effective processes and collaboration.
Requirements
A post-secondary degree or diploma in business, finance, or a related field is requested, along with at least two years of leadership experience in financial services or customer service. Candidates should have experience with frontline team development, operational processes, compliance, and cash management, as well as a strong understanding of personal banking products and member needs; credit union experience is preferred.
Skills
- Frontline Team Leadership
- Team Development
- Member Service
- Operational Efficiency
- Process Improvement
- Regulatory Compliance
- Cash Management
- Transactional Operations
- Risk Management
- Service Escalation Resolution
- Cross-Functional Collaboration
- Personal Banking
- Communication
- Teamwork
- Accountability
- Inclusive Leadership
Benefits
- Competitive Salary
- Benefits Package
- Pension Plan
- Incentive Programs
- Generous Vacation Time
- Employee Wellness Program
- Employee and Family Assistance Program
- Fitness Club Discounts
- Technology Offers
- Travel and Entertainment Deals
- Staff Banking Specialists
- Staff Accounts and Rates
- Tuition Assistance
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Finance & Accounting
- Customer Service & Support
Keywords
- Credit Union
- Financial Services
- Branch Operations
- Service Representatives
- Member Experience
- Personal Banking
- Frontline Leadership
- Team Development
- Operational Efficiency
- Service Delivery
- Transactional Excellence
- Cash Management
- Cash Balancing
- Regulatory Compliance
- Operational Standards
- Risk Minimization
- Process Improvement
- Workflow Streamlining
- Technology Utilization
- Service Escalations
- Cross-Functional Collaboration
- Financial Well-Being
- Cooperative Banking
- Continuous Improvement
- Inclusive Workplace