Service Representative - Watford (Part Time)
- Warwick, ON, Canada
- Watford, ON, Canada
Part-time
Applications open in a new tab.
Job details
- Job type
- Part-time
- Apply by
- Working hours
- 24 hours per week
- Posting language
- English
- Posted
Original job description
Career Opportunity
Libro Credit Union is growing!
Join Libro Credit Union as a Part Time Service Representative at our Watford location
At Libro Credit Union, every employee and every customer are an member. Everything we do is about strengthening financial well-being for a better tomorrow.
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.
As a Certified B Corporation©, we use business as a force for good. That means:
Weekly Hours: minimum 24 hours per week
The Role
Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.
Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.
Libro Credit Union is growing!
Join Libro Credit Union as a Part Time Service Representative at our Watford location
At Libro Credit Union, every employee and every customer are an member. Everything we do is about strengthening financial well-being for a better tomorrow.
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.
As a Certified B Corporation©, we use business as a force for good. That means:
- Empowering people to live their most fulfilled lives.
- Supporting businesses and communities to thrive.
- Caring for the planet and economic growth through sustainable practices.
Weekly Hours: minimum 24 hours per week
- This position requires availability to work shifts as scheduled, including evenings and weekends if applicable and requires flexibility to changes in hours as required.
The Role
- Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.
- Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction.
- Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.
- Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.
- Handle member concerns or service issues with empathy, professionalism, and a focus on resolution.
- Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
- Recognize and act on opportunities to refer to branch specialists.
- Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification.
- Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.
- A passion that aligns with Libro’s Purpose. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
- Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset.
- Front-line customer service or financial services environment.
- Experience in a front-line customer service or financial services environment.
- Strong attention to detail skills working within a fast-paced environment.
- Competitive salaries, pension plans, & incentive programs, that value your dedication.
- Employee wellness programs, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
- Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
- We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.
Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.
Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.
More about this job
Responsibilities
Serve as the first point of contact for members across branch, phone, and digital channels, providing friendly, accurate service and completing routine banking transactions. Support digital banking, resolve member concerns, identify referral opportunities, and follow privacy, anti-money laundering, and transaction verification procedures.
Requirements
Candidates should have front-line customer service or financial services experience, strong attention to detail, and the ability to work in a fast-paced environment. They should align with Libro’s purpose and values and be available for scheduled shifts, including evenings and weekends when applicable.
Skills
- Front-Line Customer Service
- Financial Services
- Banking Transactions
- Digital Banking Support
- Problem Resolution
- Attention To Detail
- Communication
- Referral Identification
- Privacy Compliance
- Anti-Money Laundering
- Transaction Verification
- Teamwork
- Flexibility
Benefits
- Pension Plans
- Incentive Programs
- Employee Wellness Programs
- Employee And Family Assistance Program
- Fitness Club Discounts
- Technology Offers
- Travel And Entertainment Deals
- Staff Banking Specialists
- Staff Accounts And Product Rates
- Tuition Assistance
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
Keywords
- Credit Union
- Financial Services
- Member Service
- Branch Banking
- Demand Deposit Accounts
- Deposits
- Withdrawals
- Bill Payments
- Loan Payments
- Bank Drafts
- Digital Banking
- Self-Service Platforms
- Debit Cards
- Credit Cards
- E-Transfers
- Statement Services
- Anti-Money Laundering
- Privacy
- Transaction Verification
- Financial Well-Being
- Community Support