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Libro Credit Union

Special Accounts Advisor

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Minimum of 3-5 years’ experience in Credit Adjudication and/or Special Accounts management capacity at a financial institution.
Posting language: English
Posted: Oct 30, 2026

Original job description

Career Opportunity

Libro Credit Union is growing!

Join Libro Credit Union as a full-time Special Accounts Advisor - London Administration

At Libro Credit Union, every employee and every customer are members. Everything we do is about strengthening financial well-being for a better tomorrow.

As a Certified B Corporation©, we use business as a force for good. That means:

Empowering people to live their most fulfilled lives.
Supporting businesses and communities to thrive.
Caring for the planet and economic growth through sustainable practices.

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

We are currently hiring a full-time Special Accounts Advisor to support our London Administration team. This job posting is for an existing vacancy.

The base salary will be determined based on skills, experience, qualifications, education/training, and internal equity. Our compensation practices are equitable and transparent, and support progression through the salary range as employees grow in the role.

The Special Accounts Advisor will be responsible for effectively managing a portfolio of special accounts within the business segment, including responding to Owner requests and conducting in-depth reviews of special accounts. The portfolio for this position will primarily consist of small business and lower-complexity business accounts, each requiring tailored attention and strategic management.

The Special Accounts Advisor supports The Advice and Service teams by providing expertise on high-risk accounts, including non-performing and watch-list accounts. This involves working closely with team members to assess potential risks, provide strategic recommendations, and actively engage with clients to mitigate financial exposure.

The Special Accounts Advisor will minimize the risk of loss to the credit union by proactively implementing effective rehabilitation strategies for distressed accounts or, when necessary, executing well-defined exit strategies to protect the organization’s financial interests.

The Role

Active Management of Special Accounts-Business Segment.
Meeting with owners and/or their management and/or various professional advisors to determine the root causes of financial issues and then implementing strategies based on the analysis of the owner’s financial situation to rehabilitate or exit.
Provide detailed financial analysis and write credit memos for lending requests, modifications, annual reviews, write off recommendations, etc. for actively managed accounts.
Approve transactions within the delegated lending authority or recommend to the appropriate approval authority.
Issue demands for payment on behalf of the Credit Union and assist the Director of Special Accounts and Collections with issuing forbearance and similar agreements.
Collaborate with third parties necessary to enforce security including but not limited to lawyers, appraisers, real estate agents and receivers.
Attending creditor meetings as Libro’s representative when required.
Analyze and report on account performance, trends, and potential risks, ensuring timely escalation of critical issues.
Advisor to Business Segment - Special Loans Collaborate with relationship managers and small business specialists to develop tailored strategies for rehabilitating watchlist and special accounts.
Conduct in-depth reviews of distressed accounts to identify root causes of challenges and opportunities for improvement.
Recommend actionable solutions, including restructuring, repayment plans, or asset recovery strategies.
Provide expert advice to small business specialists and relationship managers on mitigating risks and optimizing outcomes for Watchlist account portfolios.
Mentor and train small business specialists and relationship managers on best practices for handling special accounts.
Assisting the Director, Special Accounts and Collections with audits, policy and procedures and other Special Accounts related matters Track the progress of rehabilitation plans and adjust strategies based on account performance and market conditions.
Prepare regular reports and presentations for senior management on the status and outcomes of special accounts.
Support the Director in reviewing, updating, and implementing policies and procedures related to special accounts and collections. Provide input on policy changes to align with regulatory updates and industry best practices.

What We’re Looking For

University Degree with a focus on business.
Minimum of 3-5 years’ experience in Credit Adjudication and/or Special Accounts management capacity at a financial institution.
Understanding of the financial environment and its impact on special accounts management.
Skilled in business concepts including lending structures, financial information, and relevant legislation and policies.
Strong analytical, organizational, and problem-solving skills.
Ability to write credit memos
Adept at handling complex situations with a calm and strategic approach.
Understanding of various legal concepts and strategies relating to non-performing and special loans
Ability to work at an intermediate level in Microsoft Word, Excel, and the Ovation banking system.
Ability to work in the nCINO LOS.
A passion for helping people grow their financial well-being.
Display Libro’s values of Accountability, Courage, High Performance and Inclusive Mindset.

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

Competitive salaries, benefit packages, pension plans, & incentive programs, that value your dedication.
Generous vacation time. 
Employee wellness program, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.  
Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services. 
We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.

If you're passionate about helping your community, interested in being part of a remarkable team, and want to do your part to strengthen financial well-being for a better tomorrow - we want to hear from you!

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process. Email us at careers@libro.ca any time during the recruitment process to let us know what supports you may need to be successful.

Please note the expected salary range for this role is available on the Libro Careers site, where candidates are required to apply.

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More about this job

Responsibilities

Manage a portfolio of special business accounts by assessing financial challenges, preparing credit analyses and recommendations, and implementing rehabilitation or exit strategies to reduce the credit union’s risk. Advise and collaborate with relationship managers and small business specialists, coordinate with external professionals, monitor account outcomes, and support related policies, audits, and reporting.

Requirements

A business-focused university degree and at least 3–5 years of experience in credit adjudication or special accounts management at a financial institution are required. Candidates should have strong financial analysis, lending, credit memo writing, and problem-solving skills, familiarity with relevant legislation and special-loan strategies, and intermediate proficiency with Microsoft Word, Excel, Ovation, and nCINO.

Skills

Special Accounts Management
Credit Adjudication
Financial Analysis
Credit Memo Writing
Business Lending
Risk Assessment
Loan Restructuring
Debt Recovery
Account Rehabilitation
Collections
Legal and Security Enforcement
Strategic Problem-Solving
Stakeholder Collaboration
Policy and Procedure Development
Microsoft Word and Excel
Ovation and nCINO

Benefits

Competitive Salaries
Benefit Packages
Pension Plans
Incentive Programs
Generous Vacation Time
Employee Wellness Program
Employee and Family Assistance Program
Fitness Club Discounts
Technology Offers
Travel and Entertainment Deals
Staff Banking Services
Staff Accounts and Rates
Tuition Assistance
Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Special Accounts
Business Lending
Credit Adjudication
Credit Risk
Watchlist Accounts
Non-Performing Loans
Financial Analysis
Credit Memos
Annual Reviews
Lending Authority
Loan Modifications
Account Rehabilitation
Loan Restructuring
Repayment Plans
Asset Recovery
Collections
Forbearance Agreements
Security Enforcement
Creditor Meetings
Financial Reporting
Risk Mitigation
Business Segment
Microsoft Word
Microsoft Excel
Ovation Banking System
nCINO LOS
Policy and Procedures
Regulatory Compliance
Stakeholder Collaboration
Small Business

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