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Added 9 hours ago
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LIDD Supply Chain Consultants

Gestionnaire de programme/Program Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Jan 16, 2027
Posting language: English · French
Posted: Jul 20, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

The Role

The Program Manager is a senior delivery leader within LIDD's Project Services Office (PSO). This role is responsible for overseeing large-scale, multi-workstream client programs while contributing to the development and continuous improvement of the PSO as a shared service across the organization.

The Program Manager provides leadership across ERP, Supply Chain Planning, Warehouse Management, Transportation Management, and Digital Transformation initiatives. They ensure delivery excellence through effective governance, resource coordination, stakeholder management, risk mitigation, and financial oversight.

In addition to managing strategic client programs, the Program Manager plays a key role in building project management standards, mentoring Project Managers, improving delivery methodologies, and supporting portfolio planning across multiple practices.

Key Responsibilities

Lead complex enterprise software and supply chain transformation programs from initiation through post-go-live stabilization
Manage multiple interconnected projects and workstreams simultaneously
Establish program governance, executive steering committees, and decision-making frameworks
Drive successful execution against scope, budget, schedule, quality, and business objectives
Manage program dependencies, risks, critical paths, and resource constraints
Serve as the senior delivery contact for executive stakeholders
Lead escalation management and resolution of critical delivery issues
Champion project and program management best practices across the organization
Contribute to the development and implementation of PSO standards, tools, templates, and governance frameworks
Promote consistency while enabling flexibility across technology practices
Support capacity planning, resource forecasting, and prioritization across client engagements
Provide guidance on project health, risk exposure, and delivery performance
Coach, mentor, and develop Project Managers and Project Coordinators.

Required Qualifications

Bachelor's degree in Business Administration, Engineering, Information Systems, Supply Chain, Operations Management, or a related discipline
6+ years of experience managing complex technology implementation programs
Demonstrated experience leading large ERP or enterprise software implementations
Proven success managing multi-project programs with multiple stakeholders and workstreams
Strong financial management and commercial acumen
Exceptional communication, leadership, and executive presentation skills

Preferred

Experience with ERP platforms such as NetSuite, Microsoft Dynamics 365, SAP, Oracle, or Infor
Experience in Supply Chain Planning, Warehouse Management (WMS), Transportation Management (TMS), or related technologies
Experience establishing or improving PMO/PSO functions
Experience leading organizational change and business transformation initiatives
Knowledge of manufacturing, distribution, logistics, and retail operations
5+ years of experience in a consulting, professional services, or systems integrator environment

Certifications

PMP certification considered a significant asset
PgMP certification considered a significant asset
Agile, Scrum, Prosci, or related certifications are advantageous

Read the full bilingual original

À propos de LIDD

LIDD est une firme-conseil de premier plan spécialisée en gestion de la chaîne d'approvisionnement. Nous accompagnons nos clients dans la stratégie, la conception, l'implantation et l'optimisation de leurs opérations ainsi que de leurs solutions technologiques d'entreprise. Nous aidons les manufacturiers, distributeurs et détaillants à transformer leurs activités grâce à des solutions innovantes en chaîne d'approvisionnement et en systèmes ERP.

Le rôle

Le gestionnaire de programme est un leader principal de la livraison au sein du Bureau de gestion de projets et de services (PSO) de LIDD. Cette personne est responsable de superviser des programmes clients complexes comportant plusieurs volets de travail tout en contribuant au développement et à l'amélioration continue du PSO en tant que service partagé à l'échelle de l'organisation.

Le gestionnaire de programme assure un leadership dans le cadre d'initiatives touchant les ERP, la planification de la chaîne d'approvisionnement, la gestion d'entrepôt (WMS), la gestion du transport (TMS) ainsi que la transformation numérique. Il veille à l'excellence de la livraison grâce à une gouvernance efficace, une coordination optimale des ressources, une gestion rigoureuse des parties prenantes, une atténuation proactive des risques et une saine gestion financière.

Au-delà de la gestion de programmes stratégiques pour les clients, le gestionnaire de programme joue un rôle clé dans l'établissement des normes de gestion de projet, le mentorat des chefs de projet, l'amélioration des méthodologies de livraison et le soutien de la planification du portefeuille de projets à travers les différentes pratiques de l'organisation

Responsabilités principales

Diriger des programmes complexes de transformation de la chaîne d'approvisionnement et d'implantation de solutions logicielles d'entreprise, de l'initiation jusqu'à la stabilisation post-déploiement
Gérer simultanément plusieurs projets et volets de travail interreliés
Mettre en place la gouvernance des programmes, les comités de pilotage exécutifs et les cadres décisionnels
Assurer l'exécution réussie des projets en respectant la portée, le budget, l'échéancier, la qualité et les objectifs d'affaires
Gérer les interdépendances, les risques, les chemins critiques et les contraintes de ressources du programme
Agir comme principal point de contact en matière de livraison auprès des parties prenantes exécutives
Diriger la gestion des escalades et la résolution des enjeux critiques liés à la réalisation des projets
Promouvoir les meilleures pratiques en gestion de projets et de programmes à l'échelle de l'organisation
Contribuer au développement et à la mise en œuvre des normes, outils, modèles et cadres de gouvernance du Bureau de gestion de projets et de services (PSO)
Favoriser la cohérence tout en permettant la flexibilité entre les différentes pratiques technologiques
Soutenir la planification de la capacité, la prévision des ressources et la priorisation des mandats clients
Fournir des orientations sur la santé des projets, l'exposition aux risques et la performance de livraison
Encadrer, coacher et développer les chefs de projet et coordonnateurs de projet

Qualifications Requises

Baccalauréat en administration des affaires, en génie, en systèmes d'information, en gestion des opérations, en chaîne d'approvisionnement ou dans un domaine connexe
Plus de 6 ans d'expérience en gestion de programmes complexes d'implantation de technologies
Expérience démontrée dans la direction de projets d'implantation d'ERP ou de logiciels d'entreprise à grande échelle
Succès démontré dans la gestion de programmes comportant plusieurs projets, parties prenantes et volets de travail
Solides connaissances en gestion financière et excellente compréhension des enjeux commerciaux
Excellentes aptitudes en communication, en leadership et en présentation auprès de publics exécutifs
Excellente maîtrise de l'anglais et du français, tant à l'oral qu'à l'écrit *Le bilinguisme est exigé pour ce poste afin de mener des activités à l'extérieur de la province de Québec

Atouts recherchés

Expérience avec des plateformes ERP telles que NetSuite, Microsoft Dynamics 365, SAP, Oracle ou Infor
Expérience avec des solutions de planification de la chaîne d'approvisionnement, de gestion d'entrepôt (WMS), de gestion du transport (TMS) ou des technologies connexes
Expérience dans la mise en place ou l'amélioration de fonctions PMO/PSO
Expérience dans la conduite d'initiatives de transformation organisationnelle et de gestion du changement
Connaissance des secteurs manufacturier, de la distribution, de la logistique et du commerce de détail
Plus de 5 ans d'expérience dans un environnement de consultation, de services professionnels ou d'intégration de systèmes
Certification PMP (Project Management Professional) considérée comme un atout majeur
Certification PgMP (Program Management Professional) considérée comme un atout majeur
Les certifications Agile, Scrum, Prosci ou équivalentes constituent un atout

About LIDD

LIDD is a leading supply chain management consulting firm specializing in strategy, design, implementation, and optimization of supply chain operations and enterprise technology solutions. We help manufacturers, distributors, and retailers transform their operations through innovative supply chain and ERP solutions.

The Role

The Program Manager is a senior delivery leader within LIDD's Project Services Office (PSO). This role is responsible for overseeing large-scale, multi-workstream client programs while contributing to the development and continuous improvement of the PSO as a shared service across the organization.

The Program Manager provides leadership across ERP, Supply Chain Planning, Warehouse Management, Transportation Management, and Digital Transformation initiatives. They ensure delivery excellence through effective governance, resource coordination, stakeholder management, risk mitigation, and financial oversight.

In addition to managing strategic client programs, the Program Manager plays a key role in building project management standards, mentoring Project Managers, improving delivery methodologies, and supporting portfolio planning across multiple practices.

Key Responsibilities

Lead complex enterprise software and supply chain transformation programs from initiation through post-go-live stabilization
Manage multiple interconnected projects and workstreams simultaneously
Establish program governance, executive steering committees, and decision-making frameworks
Drive successful execution against scope, budget, schedule, quality, and business objectives
Manage program dependencies, risks, critical paths, and resource constraints
Serve as the senior delivery contact for executive stakeholders
Lead escalation management and resolution of critical delivery issues
Champion project and program management best practices across the organization
Contribute to the development and implementation of PSO standards, tools, templates, and governance frameworks
Promote consistency while enabling flexibility across technology practices
Support capacity planning, resource forecasting, and prioritization across client engagements
Provide guidance on project health, risk exposure, and delivery performance
Coach, mentor, and develop Project Managers and Project Coordinators.

Required Qualifications

Bachelor's degree in Business Administration, Engineering, Information Systems, Supply Chain, Operations Management, or a related discipline
6+ years of experience managing complex technology implementation programs
Demonstrated experience leading large ERP or enterprise software implementations
Proven success managing multi-project programs with multiple stakeholders and workstreams
Strong financial management and commercial acumen
Exceptional communication, leadership, and executive presentation skills

Preferred

Experience with ERP platforms such as NetSuite, Microsoft Dynamics 365, SAP, Oracle, or Infor
Experience in Supply Chain Planning, Warehouse Management (WMS), Transportation Management (TMS), or related technologies
Experience establishing or improving PMO/PSO functions
Experience leading organizational change and business transformation initiatives
Knowledge of manufacturing, distribution, logistics, and retail operations
5+ years of experience in a consulting, professional services, or systems integrator environment

Certifications

PMP certification considered a significant asset
PgMP certification considered a significant asset
Agile, Scrum, Prosci, or related certifications are advantageous

Apply About employer

More about this job

Responsibilities

Lead complex supply chain transformation and enterprise software implementation programs from initiation through post-deployment stabilization. Oversee program governance, manage executive stakeholders, and mentor project managers while contributing to the continuous improvement of the Project Services Office.

Requirements

Requires a bachelor's degree in a relevant field and over 6 years of experience managing complex technology implementation programs. Candidates must demonstrate success in leading large-scale ERP implementations and possess strong financial and communication skills.

Skills

Program Management
Project Management
ERP Implementation
Supply Chain Management
Warehouse Management Systems
Digital Transformation
Stakeholder Management
Risk Mitigation
Financial Management
Governance
Resource Planning
Change Management
Consulting
Leadership
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

ERP
NetSuite
Microsoft Dynamics 365
SAP
Oracle
Infor
WMS
TMS
Supply Chain Planning
PMP
PgMP
Agile
Scrum
Prosci
PMO
PSO
Digital Transformation
Project Governance
Resource Forecasting
Capacity Planning

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