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Added 13 mins ago
Receiving Supervisor Full-Time - 7248 Whitemud
The Home Depot Canada
AB · Edmonton, AB
Full-time
Scheduling Receiving Associates' and the Return to Vendor Associate (RTV) work time and training (to be approved by the Operations Assistant Store Manager (ASM))
Added 13 mins ago
Superviseur, Réception
The Home Depot Canada
AB · Edmonton, AB
Full-time
Scheduling Receiving Associates' and the Return to Vendor Associate (RTV) work time and training (to be approved by the Operations Assistant Store Manager (ASM))
Added 13 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Brossard, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 13 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 13 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Boucherville, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 13 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Hyacinthe, QC · St-Hyacinthe, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 13 mins ago
Meat - Assistant Department Manager Meat
Safeway Canada
Calgary, AB
Full-time
Reporting to the Meat Department Manager, you will assist in managing the daily operations of the Department while providing outstanding service to our customers.
Added 13 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 13 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
London, ON
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 13 mins ago
JUNIOR ASSISTANT MANAGER
Bikini Village
London, ON
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 13 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 13 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Dartmouth, NS
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 13 mins ago
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Aurora, ON
Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 13 mins ago
05503 Assistant Store Manager
Sally Beauty
Brampton, ON
Other
As an Assistant Manager you support the Store Manager in all areas and are responsible for all primary duties when the Store Manager is not present. We are looking for passionate beauty…
Added 14 mins ago
Production Assistant
Cornell Fitness Centers
Hearst, ON
Part-time
WPTZ/WNNE, the NBC affiliate in South Burlington, VT has an opening for a part-time Broadcast Production Assistant. We are looking for a team player who understands the flexible schedule…
Added 14 mins ago
Executive Operations Assistant (0.6 FTE)
ARBI
Calgary, AB
Part-time
Reporting to the Director, Operations, People & Culture, the Executive Operations Assistant provides administrative and coordination support to the Executive Director and leadership team to…
Added 14 mins ago
Assistant Manager, RS
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Full-time
Added 14 mins ago
General Service Supervisor
Westerner Park
Red Deer, AB
Full-time
…Services, other supervisors, clients, contractors, vendors, and the Assistant Manager, Event Delivery to deliver efficient, consistent, and professional event operations. The position…
Added 15 mins ago
Assistant Manager
Laura Canada
Kelowna, BC
Added 15 mins ago
SHIFT LEADER - KENNEDY COMMONS
Kitchen Stuff Plus
Toronto, ON
Supervise and direct sales floor operations in the areas of customer service, merchandising, housekeeping standards, shipping and receiving and health and safety
Added 29 mins ago
Assistant Guest Services Manager
Germain Hôtels
AB · Calgary, AB
Full-time
We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action. Responsible for coordinating front of house operations and ensuring…
Added 29 mins ago
Assistant Banquets Manager (1 Year Contract)
Marriott
Ottawa, ON
Full-time
Supporting Management of Department Operations and Inventories
Added 43 mins ago
Administration and Marketing Assistant
Hays
Vancouver, BC
Contract
The Administrative and Marketing Assistant will play a key role in supporting daily office operations, reception activities, marketing initiatives, and administrative functions; you will…
Added 43 mins ago
Department Head, Applied Politics and Public Affairs
MaKami College
AB · Edmonton, AB
Part-time
…Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses and are continuously working…
Added 44 mins ago
Stage Experience Lead - Full Time
Sephora
Nanaimo, BC
$22.85 to $28.55 CAD / hour
Full-time
…Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling…

Lids

5710 - 3rd Key

Surrey, BC, Canada

Pay: $17.85 to $18.35 USD / hour
Job type: Part-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Brief Description

ABOUT OUR COMPANY

At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
Other duties as assigned.

Customer Experience

Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Employee discounts and perks.
Career development opportunities and professional training programs.
A collaborative, innovative, and team-oriented work environment.
Early Wage Access options to provide added financial flexibility.

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

REPORTS TO

Store Manager

Additional Information

Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, scheduled hours, and experience, among other factors.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Support the Store Manager by leading staff, training associates, scheduling coverage, and delivering strong customer service while meeting sales targets. Oversee daily store operations, cash handling, inventory accuracy, merchandising, and maintenance of store standards.

Requirements

Candidates should be able to produce sales results while minimizing loss, communicate professionally, and work unsupervised. The role requires standing throughout shifts, frequent walking and customer communication, operating point-of-sale technology, and occasionally lifting up to 50 pounds or climbing a ladder.

Skills

Sales Performance
Customer Service
Team Leadership
Staff Training
Scheduling And Staffing
Conflict Resolution
Inventory Management
Visual Merchandising
Cash Handling
Loss Prevention
Store Operations
Communication
Point-Of-Sale Systems
Time Management
Product Presentation

Benefits

Employee Discounts And Perks
Career Development Opportunities
Professional Training Programs
Collaborative Work Environment
Early Wage Access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sports Apparel
Licensed Merchandise
Sales Targets
Key Performance Indicators
Customer Service
Lids Membership Programs
Staff Scheduling
Recruiting
Employee Training
Progressive Discipline
Loss Prevention
Inventory Management
Inventory Audits
Visual Merchandising
Product Presentation
Promotional Signage
Cash Handling
Counterfeit Protection
Bank Drops
Store Opening And Closing
MPOS
Lids Custom
Store Maintenance
Wage Control
Backroom Organization

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