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Added 16 mins ago
Founding Sales & Customer Success Associate
FrontSail
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
Business owners should be serving customers, building and fixing things, selling, and growing their companies. They shouldn't be spending their nights preparing quotes, updating work…
Added 1 hour ago
Assistant Manager, Sales Beauty
Holt Renfrew
Vancouver, BC
Full-time
The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and…
Added 1 hour ago
Winston Churchill - Store Assistant Manager
Running Room
Mississauga, ON
Part Time Store Assistant manager up to 20hrs/week.
Added 2 hours ago
Assistant Manager, Member Services and Sales Support
Desjardins
Granby, QC · Caisse Desjardins de Granby-Haute-Yamaska
Full-time
As an Assistant Manager, Member Services and Sales Support, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the…
Added 2 hours ago
Assistant Manager - Market Development
Desjardins
Granby, QC · Caisse Desjardins de Granby-Haute-Yamaska
Full-time
As a market development assistant manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and…
Added 2 hours ago
Assistant Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 3 hours ago
Assistant Manager, Market Development
Desjardins
Granby, QC · Caisse Desjardins de Granby-Haute-Yamaska
Full-time
As a market development assistant manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and…
Added 3 hours ago
Assistant Manager, Market Development
Desjardins
Granby, QC · Caisse Desjardins de Granby-Haute-Yamaska
Full-time
As a market development assistant manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and…
Added 3 hours ago
Directeur / Directrice de Magasin
Mejuri
Montreal, QC
Added 4 hours ago
Retail Shop Manager on Duty, King West
Equinox
Toronto, ON
Full-time
The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes…
Added 5 hours ago
Assistant Manager
Sporting Life Group
Laval, QC
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture,…
Added 12 hours ago
Stage Experience Lead - Full Time
sephora.com
Calgary, AB
$20 to $23.55 CAD / hour
Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 12 hours ago
Stage Experience Lead - Full Time
sephora.com
Nanaimo, BC
$22.85 to $28.55 CAD / hour
Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 16 hours ago
7805 - Assistant Store Manager FT
Lids
Mississauga, ON
$19 to $19.5 USD / hour
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 20 hours ago
Stage Experience Lead - Full Time
Sephora
Rocky View, AB
$20 to $23.55 CAD / hour
Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 20 hours ago
Assistant Manager
Laura Canada
Kelowna, BC
Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Added 21 hours ago
Stage Experience Lead - Full Time
Sephora
Nanaimo, BC
$22.85 to $28.55 CAD / hour
Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 21 hours ago
Assistant Manager
Surplus Furniture
Kingston, ON
$50,000 to $70,000 CAD / year
Full-time
The Assistant Manager is an exciting opportunity to take your career to the next level. This role is vital in developing future store leaders who will uphold our commitment to excellent…
Added 22 hours ago
7785 - Assistant Store Manager FT
Lids
Saskatoon, SK
$15.7 to $16 USD / hour
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 22 hours ago
7818 - Assistant Store Manager PT
Lids
Vaughan, ON
$18.1 USD / hour
Part-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 22 hours ago
7780 - Assistant Store Manager FT
Lids
Prince George, BC
$20 USD / hour
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 22 hours ago
7818 - Assistant Store Manager FT
Lids
Vaughan, ON
$20 to $21.5 USD / hour
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
Added 22 hours ago
5756 - Assistant Store Manager FT
Lids
Saint John, NB
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 22 hours ago
7811 - Assistant Store Manager FT
Lids
Toronto, ON
$20 to $22 USD / hour
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 22 hours ago
5765 - Assistant Store Manager FT
Lids
Laval, QC
$19.5 to $21.5 USD / hour
Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.

Lids

5710 - 3rd Key

Surrey, BC, Canada

Pay: $17.85 to $18.35 USD / hour
Job type: Part-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Brief Description

ABOUT OUR COMPANY

At Lids Sports Group, we don't just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids' products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates' direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
Other duties as assigned.

Customer Experience

Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Employee discounts and perks.
Career development opportunities and professional training programs.
A collaborative, innovative, and team-oriented work environment.
Early Wage Access options to provide added financial flexibility.

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

REPORTS TO

Store Manager

Additional Information

Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, scheduled hours, and experience, among other factors.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you ("Personal Information"). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Support the Store Manager by leading staff, training associates, scheduling coverage, and delivering strong customer service while meeting sales targets. Oversee daily store operations, cash handling, inventory accuracy, merchandising, and maintenance of store standards.

Requirements

Candidates should be able to produce sales results while minimizing loss, communicate professionally, and work unsupervised. The role requires standing throughout shifts, frequent walking and customer communication, operating point-of-sale technology, and occasionally lifting up to 50 pounds or climbing a ladder.

Skills

Sales Performance
Customer Service
Team Leadership
Staff Training
Scheduling And Staffing
Conflict Resolution
Inventory Management
Visual Merchandising
Cash Handling
Loss Prevention
Store Operations
Communication
Point-Of-Sale Systems
Time Management
Product Presentation

Benefits

Employee Discounts And Perks
Career Development Opportunities
Professional Training Programs
Collaborative Work Environment
Early Wage Access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sports Apparel
Licensed Merchandise
Sales Targets
Key Performance Indicators
Customer Service
Lids Membership Programs
Staff Scheduling
Recruiting
Employee Training
Progressive Discipline
Loss Prevention
Inventory Management
Inventory Audits
Visual Merchandising
Product Presentation
Promotional Signage
Cash Handling
Counterfeit Protection
Bank Drops
Store Opening And Closing
MPOS
Lids Custom
Store Maintenance
Wage Control
Backroom Organization

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