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Added 13 mins ago
L
Assistant Manager, Guest Experience | Contract till June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 13 mins ago
ML
Health, Safety & Environmental Manager
Matix Lumber
Headingley, MB
- Full-time
Manage workers’ compensation claims and return-to-work programs in collaboration with Human Resources and operational leaders.
Added 13 mins ago
SH
Registered Nurse - Clinical Resource Team
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
Effectively utilizes human and material resources
Added 13 mins ago
N
Payroll and Benefits Coordinator
Nabors
NL · St John'S, NL
- Full-time
Support all human resources policies and objectives for the Company that will establish a positive employer-employee relationship and promote a high level of employee morale and motivation,…
Added 13 mins ago
SN
196-26-6 - Special Projects Officer
Six Nations
Ohsweken, ON
- Part-time
JOB SUMMARY: Reports to and works under the direction and supervision of the Senior Manager of Environment (Nation Building Sector)
Added 13 mins ago
SN
195-26-5 Child Youth Case Manager
Six Nations
Ohsweken, ON
- Full-time
…Wednesday, November 18, 2026, for the Child and Youth Health Case Manager with Child and Youth Health, Wellbeing. The Six Nations of the Grand River Application for Employment Form, Job…
Added 28 mins ago
AC
Senior Project Manager - Civil
Accenture Construct
Toronto, ON
- Full-time
Determine and manage the human and material resources required to complete assigned projects successfully.
Added 28 mins ago
TC
Assistant Store Manager Winners HomeSense Collingwood Centre
TJX Canada – Winners, Marshalls, HomeSense
Collingwood, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 28 mins ago
TC
District Manager (East Region)
Toronto Community Housing
Toronto, ON · Scarborough, ON
- Full-time
In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances, and union partner relationship management.
Added 28 mins ago
BH
Manager, Safety Training & Learning Design
BC Hydro
Surrey, BC
- $131,100 to $165,800 CAD / year
- Full-time
A bachelor's degree in a relevant discipline (e.g. Education, Communications, Business, Behavioral Sciences, Human Resources).
Added 28 mins ago
TE
Sr. Human Resources Business Partner
TK Elevator
Burnaby, BC
- Full-time
TK Elevator is currently seeking an experienced Senior Human Resources Business Partner to provide exemplary leadership & service to our team members in the Prairies & British Columbia.
Added 28 mins ago
EA
Caregiver Manager, LPN
Earth Angels Home Care
Bridgewater, NS
- Full-time
Caregiver Manager, LPN (Recruitment, Retention & Field Operations Lead)
Added 28 mins ago
Distribution Coordinator - Contract
Brewers Retail Inc
Bolton, ON
We are currently searching for a Distribution Coordinator reporting to the Manager, Forecasting & Replenishment. This vacancy is a 14-month, full-time contract opportunity. This role is…
Added 28 mins ago
NSGEU - LESES - Educational Assistant 5.50
Nova Scotia Regional Centres for Education & CSAP
Avonport, NS
Human Services diploma or equivalent post-secondary training and experience in a related human services discipline. Confirmation of your educational qualifications must be included with…
Added 28 mins ago
E
Director, EX Innovation
Equinix
Toronto, ON
- Full-time
The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services…
Added 28 mins ago
Logistics Coordinator - Bilingual (English/French Required)
DSV
Brampton, ON
…have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment…
Added 28 mins ago
Logistics Coordinator - Bilingual (English/French Required)
DSV
Montreal, QC · Saint-Laurent, Queb
…have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment…
Added 44 mins ago
Bilingual Employee Relations INV
Rogers Communications
Calgary, AB · Toronto, ON · Montreal, QC
Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience.
Added 44 mins ago
Employee Relations Manager, EXR Canada
Amazon
Montreal, QC
…into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and…
Added 44 mins ago
PT
Principal Technical Program Manager
PAR Technology
Remote, Canada
- $160,000 to $190,000 CAD / year
- Full-time
- Remote
…meaningful outcomes. We are seeking an experienced Senior Program Manager to lead complex, cross-functional technology programs that support our strategic priorities and product…
Added 44 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Detailed understanding of human resources and labor relations principles, practices, and procedures.
Added 58 mins ago
EV
Advisor, Talent Management
Elk Valley Resources
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 58 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Detailed understanding of human resources and labor relations principles, practices, and procedures.
Added 58 mins ago
WE
Hotel Maintenance Manager
West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
Edmonton, AB
- Full-time
The Hotel Maintenance Manager is accountable for the overall performance and direction of the maintenance department supporting Fantasyland Hotel and West Edmonton Mall Inn. The role leads…
Added 58 mins ago
QF
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver…

Lids

5730 - Store Manager (H)

Nanaimo, BC, Canada

$23 USD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $23 USD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Brief Description

Store Manager

About Our Company

#INDEA1

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties and Responsibilities

People & Training Development

Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist in onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.

Operations

Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficient and effective operations.
Manage business disruptions and provide operational continuity (e.g., store closures, employee absenteeism, schedule/wages, operating hours impact, etc.)
Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Ensure product integrity in line with vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
Manage any transfers or ship-backs (e.g. process damages) according to company standards.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge And Skills

Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Proven ability to perform independently with minimal supervision.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Proven managerial skills.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver related software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com

Reports To

District Sales Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Legal authorization to work in the applicable country of employment is a condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Manage store performance, sales, customer experience, staffing, training, scheduling, and daily operations. Oversee inventory, merchandising, cash handling, store facilities, and compliance with company policies and procedures.

Requirements

Candidates should have proven managerial and supervisory skills, the ability to deliver training, and a track record of producing sales results while minimizing loss. They must be able to work varying days and hours, travel overnight when needed, and meet the role’s physical demands, including standing throughout shifts and occasionally lifting up to 50 pounds.

Skills

Retail Store Management
Sales Performance
Customer Service
Team Leadership
Hiring And Recruitment
Employee Training
Performance Management
Scheduling And Payroll
Inventory Management
Visual Merchandising
Cash Handling
Loss Prevention
Conflict Resolution
Communication
Store Operations
Point-Of-Sale Systems

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Uncapped Monthly Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Sales Targets
Key Performance Indicators
Customer Service
Hiring
Recruitment
Onboarding
Employee Training
Performance Management
Scheduling
Payroll
Inventory Management
Visual Merchandising
Product Merchandising
Cash Handling
Loss Prevention
Point-Of-Sale Systems
MPOS
Lids Custom
In-Store Embroidery
Promotions
Markdowns
Store Operations
Workplace Safety
Customer Membership Programs

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