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Added 16 hours ago
Future Store Manager
David's Bridal
Vaughan, ON · Cambridge, ON · MB · AB
As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive,…
Added 17 hours ago
L
Meat Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
We are looking for a Meat Department Manager - Full Time who is passionate about food and enjoy working in a fast paced, team environment!
Added 21 hours ago
WC
(CAN) Leader d'équipe, boulangerie et charcuterie
Walmart Canada
Valleyfield, PE
- Full-time
…assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where…
Added 23 hours ago
P
Retail Operations Lead
PetSmart
Belleville, ON
- Full-time
PetSmart does Anything for Pets – JOIN OUR TEAM!
Added 23 hours ago
W
(CAN) Leader d'équipe, boulangerie et charcuterie
Walmart
Salaberry-de-Valleyfield, QC
- Full-time
…assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where…
Added 1 day ago
M
Seasonal Sales Support - Halton Hills (Toronto Premium Outlets)
Mackage
Halton Hills, ON
- Part-time
A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.
Added 1 day ago
LC
Owner/Operator - Pickering, ON
Loblaw Companies Limited
Pickering, ON
- Full-time
We’re looking for a leader who inspires their team, brings passion to merchandise and program execution, and continuously looks for new ways to make an impact in the community. As the…
Added 1 day ago
Operations Supervisor
David's Bridal
Toronto, ON · Scarborough, ON
As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan.…
Added 1 day ago
Operations Supervisor
David's Bridal
Winnipeg, MB
As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan.…
Added 1 day ago
C
Store Manager
Claire's
Brampton, ON
- $25 to $28 CAD / hour
- Full-time
You are a driven team leader with a positive attitude and willingness to learn.
Added 1 day ago
R
Team Lead-Retail- Full Time
Roots
Waterloo, ON
- Full-time
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 1 day ago
SC
Category Business Manager - Hardgoods (12 Month Contract)
Sport Chek
Calgary, AB
- Full-time
Reporting to the AVP, the Category Business Manager is the key leader in the Merchandising Strategic Business Unit (SBU). Operating as the business owner for the category, within…
Added 1 day ago
R
Senior Merchandise Buyer – Outerwear & Accessories
RW&CO
Montreal, QC
- Full-time
At RW&CO., we're looking for a Senior Merchandise Buyer – Outerwear & Accessories to lead two exciting growth categories and a team of four.
Added 1 day ago
C
Store Manager
Claire's
Sudbury, ON · Greater Sudbury, ON
- $25 to $26 CAD / hour
- Full-time
You are a driven team leader with a positive attitude and willingness to learn.
Added 1 day ago
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Logistics Specialist
Veolia | North America
Oakville, ON
- Full-time
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group…
Added 1 day ago
A
Assistant Manager, Digital Visual Merchandising
adidas
Woodbridge, ON
- Full-time
…role will participate directly in making adidas an industry leader in key lifestyle and performance…
Added 1 day ago
R-
Senior Merchandise Buyer – Outerwear & Accessories
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Full-time
At RW&CO., we're looking for a Senior Merchandise Buyer – Outerwear & Accessories to lead two exciting growth categories and a team of four.
Added 1 day ago
SH
Acting Store Manager Upper Canada Mall
Sunglass Hut
Newmarket, ON
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 1 day ago
SI
Account Services Coordinator, Staples Promotional Products - Bilingual English/French
Staples Inc.
Montreal, QC
- Full-time
…Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with…
Added 2 days ago
CT
Category Business Manager - Hardgoods (12 Month Contract)
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
Reporting to the AVP, the Category Business Manager is the key leader in the Merchandising Strategic Business Unit (SBU). Operating as the business owner for the category, within…
Added 2 days ago
F
French Bilingual Client Service Specialist
Fiserv
Mississauga, ON
- Full-time
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and…
Added 2 days ago
SI
Strategic Merchandiser, Branded Merchandise - Staples Promotional Products (SPP)
Staples Inc.
Vaughan, ON
- Full-time
…Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with…
Added 2 days ago
S
Acquisition Account Manager - French Bilingual Hybrid
Staples
Montreal, QC
- Full-time
…Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with…
Added 2 days ago
WC
(CAN) Gérant de rayon leader, aliments
Walmart Canada
Alma, QC
- Full-time
…selection, promoting products and services, helping locate merchandise, and resolving customer concerns or referring them as…
Added 2 days ago
Creative Director
Kraken Robotics Inc.
Dartmouth, NS
As a people leader, the Creative Director is responsible for developing and mentoring the creative team, managing departmental budgets, optimizing creative workflows, and fostering a…

Lids

5730 - Store Manager (H)

Nanaimo, BC, Canada

$23 CAD / hour · Full-time

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Job details

Pay: $23 CAD / hour
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Brief Description

Store Manager

About Our Company

#INDEA1

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties and Responsibilities

People & Training Development

Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist in onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.

Operations

Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficient and effective operations.
Manage business disruptions and provide operational continuity (e.g., store closures, employee absenteeism, schedule/wages, operating hours impact, etc.)
Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

Drive overall store product strategy, including supervision and oversight of receiving, processing, merchandising, and exiting through purchase or transfer.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Ensure product integrity in line with vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
Manage any transfers or ship-backs (e.g. process damages) according to company standards.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge And Skills

Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Proven ability to perform independently with minimal supervision.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Proven managerial skills.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver related software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com

Reports To

District Sales Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Legal authorization to work in the applicable country of employment is a condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Manage store performance, sales, customer experience, staffing, training, scheduling, and daily operations. Oversee inventory, merchandising, cash handling, store facilities, and compliance with company policies and procedures.

Requirements

Candidates should have proven managerial and supervisory skills, the ability to deliver training, and a track record of producing sales results while minimizing loss. They must be able to work varying days and hours, travel overnight when needed, and meet the role’s physical demands, including standing throughout shifts and occasionally lifting up to 50 pounds.

Skills

Retail Store Management
Sales Performance
Customer Service
Team Leadership
Hiring And Recruitment
Employee Training
Performance Management
Scheduling And Payroll
Inventory Management
Visual Merchandising
Cash Handling
Loss Prevention
Conflict Resolution
Communication
Store Operations
Point-Of-Sale Systems

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Uncapped Monthly Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Sales Targets
Key Performance Indicators
Customer Service
Hiring
Recruitment
Onboarding
Employee Training
Performance Management
Scheduling
Payroll
Inventory Management
Visual Merchandising
Product Merchandising
Cash Handling
Loss Prevention
Point-Of-Sale Systems
MPOS
Lids Custom
In-Store Embroidery
Promotions
Markdowns
Store Operations
Workplace Safety
Customer Membership Programs

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