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Added 4 mins ago
HB
Medical office manager
HeLa Beauty and Medical
Petawawa, ON
- $70,000 to $85,000 CAD / year
- Full-time
- On-site
Added 13 mins ago
DD
Facilities Project Manager
DRPS- Durham Regional Police Service
Whitby, ON
- Full-time
Reporting to the Manager of Capital Projects, the Project Manager position: Oversees complex large capital facility projects from initiation through design, construction, commissioning, and…
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PB
Project manager
Progressivum BV
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Project Manager at Progressivum, you will play a pivotal role in delivering a successful outcome to the projects we are driving with our customers. You will work closely with top…
Added 13 mins ago
A
Manager, Strategy and Executive Operations
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- Full-time
d3h Hotels is looking for an exceptional business professional to join its leadership team as Manager, Strategy & Executive Operations.
Added 13 mins ago
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Senior Project Manager | Commercial Interiors
Clearspace
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Added 13 mins ago
AS
Senior Project Manager
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- Full-time
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Sr. Manager - RTL Design Manager
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Added 13 mins ago
ES
Millwork Project Manager
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ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
The Senior Project Manager will oversee architectural millwork projects from initial estimating and planning through engineering, fabrication, delivery, installation, and final closeout.…
Added 13 mins ago
SC
Senior Manager Sustainability
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Sustainability is a member of the global Sustainability team responsible for advancing Sysco's sustainability strategy, Securing the Future of Food, across Canada while…
Added 13 mins ago
HT
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
- Full-time
…investment company headquartered in St. John’s focused on the development of high-quality seniors housing and health care services. The company currently owns and operates approximately 400…
Added 13 mins ago
PR
Director of Construction
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Mississauga, ON
- $110,000 to $160,000 CAD / year
- Full-time
…stakeholders. The Director will supervise the Senior Project Manager and be responsible for strategic planning, execution, and operational excellence across multiple…
Added 13 mins ago
MU
Director, Security Operations and Emergency Management - Campus Safety and Security
MacEwan University
AB · Edmonton, AB
- Full-time
Reporting to the Senior Director, Campus Safety and Security, you will provide operational leadership for campus security, emergency management, dispatch, preparedness, and incident…
Added 13 mins ago
E
HR Business Partner
Eaton
AB · Edmonton, AB
- Full-time
Under the guidance of the Plant Manager, this role acts as a trusted business partner, supporting site leadership, employees, and the Canadian HR team to deliver meaningful results. You’ll…
Added 13 mins ago
N
Event Manager - North America Market
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Montreal, QC
- Full-time
As part of our Event Manager team, you will organise client events:
Added 13 mins ago
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General Manager
RoomsRelay
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
As General Manager, you will uphold the brand's legacy of refined luxury, elegant service, and unforgettable guest experiences. You will lead a high-performing executive team, foster a…
Added 14 mins ago
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Responsable de la gestion des fournisseurs / Supplier Chain & Quality management
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Operations Manager (Operations Manager II)
DHL (Supply Chain)
Brantford, ON
- Full-time
As an Operations Manager (Operations Manager II) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go…
Added 14 mins ago
L
Talent Acquisition Partner
Liferaft
Remote, Canada
- Full-time
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…the employee lifecycle, including onboarding, learning and development, recognition and retention. This is a builder implementer role with real autonomy to turn ideas into programs,…
Added 14 mins ago
S
Substation Electrical Engineering Team Lead
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- Full-time
…Engineering Team Lead. Reporting to the Substation Engineering Manager, the Team Lead will lead a team of Electrical engineers, designers and subcontractors. This technical leadership role…
Added 14 mins ago
CC
Sales Manager (Remote)
CSN Collision
Remote, Canada
- Full-time
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CSN Collision is seeking a driven and relationship-focused Business Development Manager to support strategic growth initiatives across Canada.
Added 14 mins ago
RA
Learning & Development Program Coordinator
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Markham, ON
- Contract
Reporting to the Senior Manager, Learning and Development, the ideal candidate is highly organized, confident, and proactive, with the ability to manage multiple programs while building…
Added 14 mins ago
Principal Engineer / Design Manager
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Toronto, ON
The Principal Engineer / Design Manager is a key member of the senior leadership team on a Major Project, responsible for ensuring the technical integrity, coordination, and successful…
Added 14 mins ago
Continuous Improvement Manager
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Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership…
Added 14 mins ago
Store Director
Sephora
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As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human…
Added 29 mins ago
General Manager
ASSA ABLOY
Winnipeg, MB
The General Manager is responsible for the overall leadership, operational performance, and profitability of Wallace Perimeter Security. Reporting to the Managing Director, North America,…

Lids

5760 - Assistant Store Manager FT

Medicine Hat, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Brief Description

Assistant Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
Other duties as assigned.

Customer Experience

Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Legal authorization to work in the applicable country of employment is a condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Lead store sales and customer service, support and train associates, and manage staffing and scheduling when the Store Manager is absent. Oversee store operations, cash handling, inventory, merchandising, equipment, and compliance with company policies and procedures.

Requirements

Candidates should be able to produce sales results while minimizing loss, communicate professionally, and work unsupervised. The role requires standing throughout shifts, frequent walking and customer communication, and occasional lifting of up to 50 pounds and ladder use.

Skills

Retail Store Management
Sales Performance
Customer Service
Team Leadership
Staff Scheduling
Recruiting and Training
Conflict Resolution
Inventory Management
Loss Prevention
Cash Handling
Visual Merchandising
Store Operations
Point-of-Sale Systems
Communication
Merchandising
Problem Solving

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life and AD&D Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Uncapped Monthly Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Sales Targets
Key Performance Indicators
Customer Service
Lids Membership Programs
Staff Scheduling
Recruiting
Employee Training
Progressive Discipline
Inventory Management
Inventory Audits
Loss Prevention
Cash Handling
Visual Merchandising
Product Presentation
Promotions
Store Operations
Policies and Procedures
MPOS
Lids Custom
Equipment Maintenance
Store Opening and Closing
Wage Control
Backroom Organization
Customer Escalations
Company Dress Code

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