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Added 7 mins ago
AG
Passenger Service Agent
Alliance Ground International
Edmonton, AB · YEG Airport
- Part-time
…across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and…
Added 7 mins ago
MG
Housekeeping Team Lead
Mississaugua Golf & Country Club
ON · Mississauga, ON
- Full-time
The Housekeeping Team Lead will be coordinating the day-to-day activities of the Clubhouse Housekeeping team, ensuring all assigned tasks are completed to the highest standards. This is a…
Added 22 mins ago
C
Biorepository Technician I
CooperCompanies
Mississauga, ON
- Full-time
…(Nasdaq: COO), we're driven by a unified purpose of helping people experience life’s beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the…
Added 22 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
AB · Edmonton, Alberta
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands…
Added 22 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Vancouver, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands…
Added 52 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
AB · Edmonton, AB
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 52 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Vancouver, BC
- $45,000 to $47,000 CAD / year
- Full-time
Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world's leading brands…
Added 52 mins ago
M
Cook II
Marriott
Vancouver, BC
- Full-time
…with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of…
Added 52 mins ago
M
Chef de Partie
Marriott
Vancouver, BC
- Full-time
…maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality…
Added 52 mins ago
FS
Seasonal Full Time Café Boulud Server
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
The Server is an essential member of the Café Boulud team dedicated to providing exceptional quality and service to our guests. The position provides an enjoyable, expertly served dining…
Added 52 mins ago
MI
Robotics and Automation Technician (Programmer)
Magna International
Penetanguishene, ON
- Full-time
…them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.…
Added 1 hour ago
W
Data Center Electrician
Wesco
Cambridge, ON
- Full-time
…community engagement, we create an environment where every team member has the opportunity to thrive.…
Added 1 hour ago
Counter Sales Associate
Sonepar
Chatham-Kent, ON · Chatham, ON
The Counter Sales Representative will be a core member of our Customer Service Sales Team. This position will primarily be responsible for all aspects of our customer’s counter buying…
Added 1 hour ago
BG
Area Director – Canada
BNI Global
Toronto, ON
- Full-time
Promouvoir des programmes et des événements qui renforcent l’expérience des Membres et multiplient leurs occasions d’affaires.
Added 1 hour ago
Store Associate
Sherwin-Williams
Calgary, AB
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility…
Added 1 hour ago
Regional Sales Manager
Systemair
Mississauga, ON
As a member of the North American sales team, you will develop strong relationships with our external business partners, independent commercial plan & spec representatives, consulting…
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Sackville, NB
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 2 hours ago
P
Material Handler
P&H
Hamilton, ON
- Full-time
…assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring…
Added 2 hours ago
B
Technicien.ne en vitre automobile - Lebeau
Belron
Kitchener, ON · Quebec, QC · Ste.-Foy, QC · Lebeau - Neufchatel
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 2 hours ago
AA
Sales Pro (Parts Advisor)
Advance Auto Parts
Kingston, ON
- $17.95 to $21.55 CAD / hour
- Full-time
…role is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in…
Added 2 hours ago
TI
Sr. Calibration Technician
Transcat, Inc.
Burlington, ON
- Other
…Transcat with a minimum of six (6) years commercial calibration experience preferred. Calibration Technicians at this level typically can calibrate, troubleshoot, and adjust higher-level…
Added 2 hours ago
Service Technician
Eastlink
Amherst, NS
As a member of an experienced in-field technical team, the Service Technician will be responsible for providing superior customer service to our customers:
Added 2 hours ago
NS
Leading Garage Mechanic
Nova Scotia Power
Halifax, NS
- Full-time
As a member of the Fleet Services team, you will direct and perform all aspects of preventative maintenance, inspections and repairs to vehicles and associated equipment (i.e.…
Added 3 hours ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 3 hours ago
CC
Snow Removal Shovel Crew Member-Midland/Penetang
Clintar Commercial Outdoor Services
Midland, ON
- $25 to $30 USD / hour
- Part-time
Clintar is hiring a for the winter season. Join our ice and snow team focused on efficient snow clearing and de-icing. All roles are on-call, daytime and nighttime hours, and contingent on…

Lids

5789 - Assistant Store Manager FT

Quebec, QC, Canada

$19 to $21 USD / hour · Full-time

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Job details

Pay: $19 to $21 USD / hour
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Brief Description

Assistant Store Manager

About Our Company

#INDEA1

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
Other duties as assigned.

Customer Experience

Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Legal authorization to work in the applicable country of employment is a condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Support the Store Manager by leading staff, scheduling and training associates, achieving sales targets, resolving customer concerns, and maintaining an inclusive, customer-focused store environment. Oversee daily operations, cash handling, inventory accuracy, merchandising, store presentation, equipment, and compliance with company policies.

Requirements

Candidates should be able to produce sales results while minimizing loss, communicate clearly and professionally, and work unsupervised. The role also requires standing throughout shifts, frequent walking and customer communication, operating computers and mobile point-of-sale systems, and occasionally lifting up to 50 pounds or climbing a ladder.

Skills

Retail Store Management
Sales Performance
Customer Service
Team Leadership
Employee Training
Scheduling And Staffing
Conflict Resolution
Inventory Management
Loss Prevention
Cash Handling
Visual Merchandising
Store Operations
Recruiting
Communication
Point-Of-Sale Systems
Time Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Uncapped Monthly Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sports Apparel
Licensed Merchandise
Store Management
Sales Targets
Key Performance Indicators
Customer Service
Lids Membership Programs
Employee Training
Scheduling And Staffing
Recruiting
Progressive Discipline
Loss Prevention
Cash Handling
Counterfeit Protection
Inventory Audits
Inventory Management
Receiving And Transfers
Price Changes
Visual Merchandising
Product Presentation
Promotions
Store Operations
Policies And Procedures
Mobile Point-Of-Sale
Lids Custom
In-Store Embroidery
Store Maintenance

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