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Added 3 mins ago
Part-Time Assistant Manager - Level 2
BoxLunch & Hot Topic
Sudbury, ON
Part-time
We’re on the search for a Part-Time Assistant Manager – Level 2 that will help lead the loudest store in the mall. You’ll support the Store Manager in achieving store objectives with…
Added 3 mins ago
Keyholder
Pet Valu
Gordon / Barrie Island, ON
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 3 mins ago
Keyholder
Pet Valu
Taber, AB
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 3 mins ago
Keyholder
Pet Valu
Mill Cove, NS
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 3 mins ago
Retail Production Associate
Goodwill Industries Ontario Great Lakes
ON
Up to $18.1 CAD / hour
Part-time
Sort and store priced donations into labelled pallet boxes according to procedures.
Added 3 mins ago
Donation Attendant
Goodwill Industries Ontario Great Lakes
Chatham-Kent, ON
Up to $18.1 CAD / hour
Part-time
Added 3 mins ago
Shift Supervisor
Goodwill Industries Ontario Great Lakes
Guelph, ON
$41,100 to $43,160 CAD / year
Full-time
The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day-to-day running of the Donated Goods retail store. The Shift Supervisor…
Added 3 mins ago
Keyholder
Goodwill Industries Ontario Great Lakes
Stratford, ON
Up to $18.85 CAD / hour
Full-time
Assist the Manager or Assistant Manager in the day to day operations of the store and donation center.
Added 3 mins ago
Shift Supervisor
Goodwill Industries Ontario Great Lakes
Kitchener, ON
$41,100 to $43,160 CAD / year
Full-time
The Community Store Shift Supervisor is responsible for assisting the Store Manager and Assistant Manager in the day-to-day running of the Donated Goods retail store. The Shift Supervisor…
Added 15 mins ago
Assistant Selling Manager
Mobilia Canada
Mississauga, ON
Full-time
As an Assistant Selling Manager, you lead from the floor. You are actively engaged in selling, working with customers, closing your own sales, and contributing to the management of the…
Added 16 mins ago
Assistant Store Manager - Brampton
Metro Inc.
Brampton, ON
Full-time
Position Title: Assistant Store Manager - Brampton
Added 16 mins ago
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Niagara Falls, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 16 mins ago
Assistant Store Manager
Rexall Care Network
Kitchener, ON
Full-time
Assist the Front Store Manager in ensuring that the store achieves and maintains budgeted sales, gross profit, EBITDA, inventory targets, labour costs, shrink, and controllable store…
Added 16 mins ago
Assistant Store Manager
Rexall Care Network
Renfrew, ON
Full-time
Assist the Front Store Manager in ensuring that the store achieves and maintains budgeted sales, gross profit, EBITDA, inventory targets, labour costs, shrink, and controllable store…
Added 16 mins ago
Assistant Manager
JYSK Canada
Brantford, ON
$43,000 to $48,000 CAD / year
Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 17 mins ago
Assistant Store Manager
Rexall Pharmacy Group LTD
Renfrew, ON
$36,225 to $50,715 CAD / year
Full-time · Part-time · Contract
Assist the Front Store Manager in ensuring that the store achieves and maintains budgeted sales, gross profit, EBITDA, inventory targets, labour costs, shrink, and controllable store…
Added 17 mins ago
Assistant Store Manager
Rexall Pharmacy Group LTD
Kitchener, ON
$40,000 to $50,000 CAD / year
Full-time
Assist the Front Store Manager in ensuring that the store achieves and maintains budgeted sales, gross profit, EBITDA, inventory targets, labour costs, shrink, and controllable store…
Added 32 mins ago
Assistant Manager
JYSK Canada
Brantford, ON
$43,000 to $48,000 CAD / year
Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 45 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Timmins, ON
Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 45 mins ago
Retail Assistant Store Manager-MC ALLISTER PLACE
Bath & Body Works
Saint John, NB
$22.75 to $28.55 USD / hour
Full-time
As an Assistant Store Manager, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer…
Added 45 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Georges, QC · St-Georges, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 45 mins ago
Assistant Front Store Manager, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Markham, ON
Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 46 mins ago
ACTING ASSISTANT MANAGER-EN
La Vie En Rose
Langley (District), BC · Langley, BC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 46 mins ago
FT Certified Baker - Admirals Thrifty Foods
Sobeys
Victoria, BC
Full-time
Step in to manage departmental operations in the absence of the Bakery Manager or Assistant Manager.
Added 46 mins ago
ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

Lids

7706 - Assistant Store Manager FT

Ottawa, ON, Canada

Pay: $20 to $20.5 USD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Brief Description

Assistant Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
Other duties as assigned.

Customer Experience

Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Support the Store Manager by leading staff, scheduling and training associates, achieving sales targets, and delivering excellent customer service. Oversee daily store operations, cash handling, inventory, merchandising, equipment, and compliance with company policies and procedures.

Requirements

Candidates should be able to produce sales results while minimizing loss, communicate clearly and professionally, and work independently. The role requires standing throughout shifts, frequent walking and customer communication, and occasional lifting of up to 50 pounds and ladder use; reasonable accommodations may be available.

Skills

Retail Sales
Team Leadership
Staff Scheduling
Employee Training
Customer Service
Conflict Resolution
Sales Performance Management
Inventory Management
Visual Merchandising
Cash Handling
Loss Prevention
Store Operations
Recruiting
Communication
Point-Of-Sale Systems
Time Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Uncapped Monthly Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Sports Retail
Licensed Sports Merchandise
Headwear
Apparel
Sales Targets
Key Performance Indicators
Customer Experience
Lids Membership Programs
Staff Scheduling
Recruiting
Employee Training
Progressive Discipline
Visual Merchandising
Product Presentation
Inventory Audits
Inventory Counts
Cash Handling
Counterfeit Protection
Bank Drops
Loss Prevention
Store Opening And Closing
MPOS
Lids Custom
Promotions
Merchandising Signage
Store Maintenance
Wage Control
Company Policies And Procedures

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