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Added 13 mins ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 44 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Penticton, BC
- Full-time
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Added 44 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ajax, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
TA
Sales Associate - Part Time - Call It Spring
The Aldo Group Inc / Le Groupe Aldo Inc.
Tsawwassen, BC
- Part-time
…fashion expertise to the global stage. With close to 1,500 stores across more than 110 countries, we operate two signature brands - ALDO and Call It Spring - and proudly serve as the core…
Added 1 hour ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to…
Added 1 hour ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to…
Added 3 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Nanaimo, BC
- Full-time
…to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the…
Added 3 hours ago
PT SALES LEAD - ORCHARD PARK - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Kelowna, BC
…fashion expertise to the global stage. With close to 1,500 stores across more than 110 countries, we operate two signature brands - ALDO and Call It Spring - and proudly serve as the core…
Added 3 hours ago
ASSISTANT MANAGER - CALL IT SPRING - ORCHARD PARK
The Aldo Group Inc / Le Groupe Aldo Inc.
Kelowna, BC
…fashion expertise to the global stage. With close to 1,500 stores across more than 110 countries, we operate two signature brands - ALDO and Call It Spring - and proudly serve as the core…
Added 4 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Penticton, BC
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Added 5 hours ago
PV
Keyholder
Pet Valu
Eagle Ridge, BC
- Part-time
The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to…
Added 5 hours ago
MS
merchandising manager PT
Michaels Stores
Pembroke, ON
- Part-time
Store - PEMBROKE, ONThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role…
Added 5 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 5 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 6 hours ago
C
Part-Time Key Holder - Claire's West Edmonton Mall
Claire's
AB · Edmonton, AB
- $16 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 6 hours ago
L
Supply Chain Project Manager | Contract until October 2027
lululemon
Vancouver, BC
- Full-time
…well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus…
Added 7 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 hours ago
SH
District Sales Manager - Spirit
Spirit Halloween
Toronto, ON
- Temporary
The District Sales Manager is a seasonal position, which starts in July and typically ends in November. The District Sales Manager is responsible for all aspects of the store operation…
Added 8 hours ago
LC
Grocery Assistant Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Paradise, NL
- Part-time
…in-store experience for shoppers like ourselves in all our stores across Canada. We want to show you how it is done and have you help us improve and build an even better in-store…
Added 8 hours ago
LC
Apparel Assistant Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Paradise, NL
- Part-time
…in-store experience for shoppers like ourselves in all our stores across Canada. We want to show you how it is done and have you help us improve and build an even better in-store…
Added 9 hours ago
WB
Assistant Store Manager
Whistler Blackcomb
Whistler, BC
- Temporary
Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager
Added 9 hours ago
SH
District Sales Manager - Spirit
Spirit Halloween
Mississauga, ON
- Temporary
The District Sales Manager is a seasonal position, which starts in July and typically ends in November. The District Sales Manager is responsible for all aspects of the store operation…
Added 9 hours ago
PV
Keyholder
Pet Valu
Forest, ON
- Part-time
The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to…
Added 10 hours ago
PM
Retail Assistant Store Manager- Fashion Outlets of Chicago
POP MART
Toronto, ON
- Full-time
…imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects…
Added 11 hours ago
GR
Sales Supervisor - Karl Lagerfeld Paris (Part-Time)
GIII Retail Group
Calgary, AB
- Part-time
The Sales Supervisor works with the Assistant Manager and Store Manager to drive business success. They motivate the store team and provide a model of customer service excellence, while…

Lids

7779 - Store Manager

Kelowna, BC, Canada

$22.5 to $23.5 USD / hour · Full-time

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Job details

Pay: $22.5 to $23.5 USD / hour
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Brief Description

Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principle Duties and Responsibilities

People & Training Development

Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
Assist in onboarding to acclimate new team members to Lids.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.)
Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.

Operations

Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.)
Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.

Product & Inventory Management

Drive overall store product strategy, including supervision and oversite of receiving, processing, merchandising, and exiting through purchase or transfer.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Ensure integrity of product held to vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
Manage any transfers or ship-backs (e.g. process damages) according to company standards.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge And Skills

Established ability to produce sales results while minimizing loss.
Proven supervisory skills, with capacity to deliver training material and assess retention.
Strong interpersonal and communication skills.
Proven ability to perform independently with minimal supervision.
Ability and willingness to travel overnight for training and/or business meetings.
Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Proven managerial skills.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquires related to reasonable accommodations, please contact HR@Lids.com

Reports To

District Sales Manager

Additional Information

Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, scheduled hours, and experience, among other factors. A monthly store performance bonus may be provided as part of the compensation package depending on the employee’s role and organizational level. In addition to base and bonus compensation, full-time employees are eligible for Medical, Dental, Vision, Retirement Plan, paid time off (PTO), and additional benefits such as pet insurance, family accidental and critical care benefits, and more. A cell phone stipend may be provided in certain geographical areas as required by law.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Manage store performance, sales, customer experience, staffing, training, scheduling, and compliance with company policies. Oversee inventory, merchandising, cash handling, store facilities, and equipment while maintaining an inclusive and productive team environment.

Requirements

Candidates should have proven managerial and supervisory skills, a record of producing sales results while minimizing loss, and strong interpersonal and communication abilities. They must be able to work variable days and hours, travel overnight when needed, and meet the role’s physical demands; no education requirement is stated.

Skills

Retail Store Management
Sales Performance
Customer Service
Team Leadership
Hiring And Recruitment
Employee Training
Performance Management
Scheduling And Payroll
Inventory Management
Visual Merchandising
Cash Handling
Loss Prevention
Conflict Resolution
Communication
Operational Compliance
Point-Of-Sale Systems

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Pet Insurance
Family Accidental And Critical Care Benefits
Cell Phone Stipend

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Sales Strategy
Key Performance Indicators
Customer Experience
Team Engagement
Recruitment
Onboarding
Employee Training
Performance Management
Scheduling
Payroll
Inventory Accuracy
Receiving
Merchandising
Visual Merchandising
Markdowns
Promotions
Cash Handling
Loss Prevention
Inventory Audits
Lids Custom
Mobile Point Of Sale
Store Operations
Policy Compliance
Customer Membership Programs

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