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Added 34 mins ago
Directeur(trice) expérience client
The Home Depot Canada
Boisbriand, QC
Full-time
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service,…
Added 50 mins ago
Operations Consultant - Full Time
sephora.com
Calgary, AB
$17 to $20 CAD / hour
Full-time
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 1 hour ago
Assistant Store Manager
Guess?, LLC.
Surrey, BC
Full-time
The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store…
Added 1 hour ago
Key Holder - Jo Malone London - Parttime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 2 hours ago
Product Guide - Seasonal
Arc'teryx Equipment
Toronto, ON
Full-time
Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
Added 2 hours ago
Retail Store Manager
Best Buy Canada
Vancouver, BC · BC · Richmond, BC · Burnaby, BC
Full-time
You’ll love it here! We are hiring immediately for a retail store manager to join our team. Your passion for creating amazing customer and employee experiences, leading teams and achieving…
Added 3 hours ago
Customer Sales and Service Representative
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods…
Added 3 hours ago
Keyholder
Pet Valu
Aberdeen, SK · White Rose, ON
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 3 hours ago
Stage Experience Lead
Sephora
Winnipeg, MB
$20.8 to $24.45 CAD / hour
…Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling…
Added 3 hours ago
Fire Assay Assistant - Forklift Operation (FA1)
ALS
North Vancouver, BC
Full-time
Receive, store, issue, and dispatch consumables, reagents, and other Fire Assay materials
Added 3 hours ago
Assistant Store Manager
JD Sports / Livestock / Size?
Dartmouth, NS
Our Retail team is looking for an Assistant Store Manager at our Mic Mac Mall location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include…
Added 3 hours ago
Assistant Manager
Lammle's Western Wear Ltd
Calgary, AB
Full-time
Managing all aspects of the day to day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
Added 3 hours ago
Full-time House Manager / Family Assistant
Sage Haus
Taber, AB
$33 to $38 CAD / hour
Full-time
Wash, chop, and store all produce in grab-ready containers
Added 4 hours ago
Bilingual Assistant Store Manager (Team Lead) - Shediac (252738-67)
Cannabis NB
Shediac, NB
Full-time
…delivering outstanding customer service, and supporting the Store Manager in daily operations in order to achieve operational objectives. The Team Lead will help coach, lead, and inspire…
Added 4 hours ago
ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
As Assistant Store Manager, you’re the Store Manager’s right hand and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and…
Added 4 hours ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
The TJX Companies, Inc.
Abbotsford, BC
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 4 hours ago
Assistant Department Manager Photo Lab
London Drugs Limited
Squamish, BC
$19.52 to $21.73 CAD / hour
Other
The Assistant Photo Lab Manager is responsible for assisting the Department Manager in directing staff to maintain merchandising, customer service, and operational standards within the lab…
Added 4 hours ago
Dept Mgr LBM/Kitchen/Bath/Flooring/Paint/Household
Kent Building Supplies
Gander, NL
Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 4 hours ago
Staff Data Scientist, Applied ML
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AB · Edmonton, AB
Full-time
Reporting to the Manager, Data Science, the Staff Data Scientist, Applied Machine Learning will own models and systems for automated decisioning. You will train and evaluate models using…
Added 4 hours ago
DYNAMITE - Assistant Manager - Place Laurier
Groupe Dynamite
Quebec, QC
Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 4 hours ago
Staff Data Scientist, Applied ML
Jobber
Vancouver, BC
Full-time
Reporting to the Manager, Data Science, the Staff Data Scientist, Applied Machine Learning will own models and systems for automated decisioning. You will train and evaluate models using…
Added 4 hours ago
Staff Data Scientist, Applied ML
Jobber
Toronto, ON
Full-time
Reporting to the Manager, Data Science, the Staff Data Scientist, Applied Machine Learning will own models and systems for automated decisioning. You will train and evaluate models using…
Added 4 hours ago
Staff Data Scientist, Applied ML
Jobber
Kitchener, ON
Full-time
Reporting to the Manager, Data Science, the Staff Data Scientist, Applied Machine Learning will own models and systems for automated decisioning. You will train and evaluate models using…
Added 4 hours ago
Part-Time Assistant Manager - Level 2
BoxLunch & Hot Topic
Sudbury, ON
Part-time
We’re on the search for a Part-Time Assistant Manager – Level 2 that will help lead the loudest store in the mall. You’ll support the Store Manager in achieving store objectives with…
Added 4 hours ago
Keyholder
Pet Valu
Gordon / Barrie Island, ON
Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.

Lids

7794 - Assistant Store Manager FT

Vancouver, BC, Canada

Pay: $21.5 USD / hour
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

Brief Description

Assistant Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
Other duties as assigned.

Customer Experience

Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Support the Store Manager by leading store associates, scheduling and training staff, resolving customer concerns, and driving sales and customer service results. Oversee daily store operations, cash handling, inventory accuracy, merchandising, equipment, and store readiness.

Requirements

Candidates should be able to produce sales results while minimizing loss, communicate professionally, and work unsupervised. The role also requires standing throughout shifts, frequent walking and customer communication, operating point-of-sale technology, and occasionally lifting up to 50 pounds or climbing a ladder.

Skills

Retail Sales
Team Leadership
Staff Scheduling
Recruiting And Training
Customer Service
Conflict Resolution
Sales Performance Management
Inventory Management
Visual Merchandising
Cash Handling
Loss Prevention
Store Operations
Communication
Problem-Solving
Point-Of-Sale Systems
Time Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Uncapped Monthly Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sports Apparel
Licensed Merchandise
Store Management
Sales Targets
Key Performance Indicators
Customer Experience
Customer Escalations
Lids Membership Programs
Staff Scheduling
Recruiting
Employee Training
Progressive Discipline
Store Operations
Policies And Procedures
Loss Prevention
Cash Handling
Inventory Audits
Inventory Transfers
Price Changes
Product Counts
Visual Merchandising
Promotional Signage
In-Store Embroidery
MPOS
Lids Custom
Wage Control
Store Opening And Closing

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