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Added 7 mins ago
Head of Discount Operations – West / Director, Operational Support – West
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
…of best-in-class store operating practices, support strong customer experiences, and build an organization that consistently delivers sustainable financial…
Added 7 mins ago
Produce - Clerk Department Second Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Pictou, NS
…Supervise the Produce Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 7 mins ago
Assistant Clinic Manager - Dental
Passion Dental Group Inc.
Hamilton, ON · Mississauga, ON · Toronto, ON · Vaughan, ON
We're Hiring an Assistant Clinic Manager - Grow Your Leadership Career with Anytime Dental
Added 7 mins ago
T
AML Financial Crime Risk Investigator II - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
…appropriate, recommend risk-mitigation measures, including customer demarketing and/or account restrictions or freezes, for action by the appropriate investigative…
Added 7 mins ago
T
Personal Banking Associate Trainee
TD
Whitby, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 7 mins ago
WS
IT Support Associate (Part-time)
Worksite Safety
Burlington, ON
- Part-time
…head office, this in-office role reports to the Operations Manager and may have varied shifts during the work week supporting our team's IT needs across various…
Added 21 mins ago
J
Account Manager, Medical Communications
Jobgether
Canada
- $75,000 to $90,000 CAD / year
- Full-time
…applications and next steps. Our partner is looking for an Account Manager, Medical Communications based in Ontario,…
Added 51 mins ago
SC
General Manager - Environmental Services (70314051)
Sodexo Canada Ltd
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…new opportunity to join the Sodexo team as our next General Manager - Environmental Services (EVS) located in…
Added 51 mins ago
L
Director, Legal Engineering
Legora
Toronto, ON
- Full-time
Hire exceptional Legal Engineers and future leaders. Own the quality bar from sourcing and interview calibration through closing, onboarding and ramp.
Added 51 mins ago
MC
Nurse Practitioner - Full-Time
Mill Creek Care Centre
Barrie, ON
- Full-time
Support onboarding and refresher education by creating/maintaining quick-reference tools (clinical pathways, checklists, SBAR templates, symptom management guides) and ensuring consistent…
Added 51 mins ago
Sales Account Manager, CPG - Amazon Ads
Amazon
Toronto, ON
As a Sales Account Manager on our CPG business, you will manage and deliver against complex advertiser goals and problems to drive revenue and exceed revenue targets. You'll nurture…
Added 1 hour ago
Team Lead-Retail
Roots
Dartmouth, NS
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 1 hour ago
SH
Materials Management Coordinator, Supply Chain
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Systems include (but are not limited to): Nova, McKesson Pathways Materials Management (PMM), Horizon Surgical Manager (HSM), Logi-D, Logi-CC, and E-Pay.
Added 1 hour ago
CO
Job ID #32275: End User Device Technician
City of Hamilton
Hamilton, ON
- Full-time
…equipment setup, deployment, troubleshooting, asset management, and onboarding/offboarding processes. Working closely with senior analysts and other IT teams, the incumbent helps maintain a…
Added 1 hour ago
PC
Financial Advice Manager
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
The Financial Advice Manager strengthens the delivery of consistent, high-quality financial advice across Provincial Credit Union. This role leads the onboarding, training and ongoing…
Added 1 hour ago
PS
Ottawa Event Supervisor
Puppy Sphere
Ottawa, ON
- Part-time
Conduct short on-shift meetings with the event team to review updates from the Operations Manager, discussing company updates, roll outs, launches, and ensure alignment with event…
Added 1 hour ago
T
Customer Experience Associate - Greater Toronto Area
TD
Ajax, ON · Markham, ON · Pickering, ON · Richmond Hill, ON · Stouffville, ON · Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Senior Financial Crime Risk Investigator - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
…actions to mitigate and disrupt financial crime, including customer demarketing and/or account restrictions or freezes by the appropriate investigative unit. The role may also include…
Added 2 hours ago
NA
Territory Manager
Newfoundland and Labrador Dairy Co-operative
St. John's, NL
- Full-time
Territory Manager - Avalon Peninsula & Marystown
Added 2 hours ago
TH
Café manager
Tim Hortons Québec
Halifax, NS
- Full-time
Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Added 2 hours ago
UO
Physician Support Coord IV
University of Rochester Medicine
SK
- Full-time
Acts as primary preceptor for new staff, including training, onboarding, and monitoring training/competencies. Provides training on all aspects of physician support roles. Works with cross…
Added 3 hours ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
We are seeking a Principal Product Manager to lead product strategy and execution across multiple products and initiatives. You will own customer problems and product outcomes from…
Added 4 hours ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…reception, and secretarial support to the CTU Medical Director, CTU Manager, and CTU Associate Manager. As a key point of contact for the unit, you will facilitate effective communication…
Added 4 hours ago
FR
Customer Success Manager
Fiat Republic
ON · Toronto, Ontario
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 5 hours ago
FR
Customer Success Manager
Fiat Republic
ON · Ontario, Canada
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…

Lids

7806 - Store Manager (H)

Rimouski, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

Brief Description

Store Manager

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.

Position Summary

Store Managers at Lids lead high-energy teams, deliver outstanding customer experiences, and own total store performance. You will build an inclusive culture, develop talent, and run efficient operations to achieve sales, service, and profitability goals.

Principal Duties and Responsibilities

Lead & Develop People

Hire and onboard top talent; partner with Authorized Trainers to ensure a seamless introduction.
Coach, recognize, and hold team members accountable to drive performance and growth.
Foster a culture that is fun, inclusive, and aligned with Lids standards and policies.
Manage people processes including availability, scheduling, timecards, and employee records.
Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed.

Deliver Outstanding Customer Experiences

Lead Selling 101 behaviors to achieve KPIs and sales targets.
Resolve customer escalations and urgent requests immediately to ensure positive outcomes.
Direct floor execution to ensure fast, friendly service and smooth traffic flow.
Promote offers and memberships so every customer is informed of current programs.

Drive Operational Excellence

Plan schedules and manage payroll within budgets and in compliance with applicable law.
Execute directives and promotions from Lids Headquarters on time and to standard.
Safeguard Company assets through accurate cash handling, counterfeit controls, and timely bank deposits.
Maintain store systems and facilities including MPOS, Lids Custom, service requests, supplies, and maintenance.
Manage disruptions such as closures, absenteeism, or changes in operating hours to ensure business continuity.

Additional Principal Duties And Responsibilities

Product & Inventory

Manage product flow including receiving, processing, merchandising, transfers, and ship-backs.
Organize and maintain the backroom for speed, accuracy, and productivity.
Ensure compliance with vendor rules including embroidery limits, purchase caps, and release dates.
Maintain accurate pricing through weekly markups, markdowns, and promotional signage updates.
Maximize sell-through by monitoring inventory levels, addressing gaps, and supporting inventory counts.
Execute visual merchandising standards for windows, fixtures, mannequins, and seasonal or weekly refreshes.

Compliance & Safety

Adhere to Company policies and maintain a safe, compliant work environment.
Maintain required documentation and records in line with Company standards.

Job Required Knowledge And Skills

Two-year post-secondary education and one year of related experience, or equivalent combination of education and experience.
Proven success in retail sales and loss prevention.
Supervisory experience with training, coaching, and performance follow-up.
Strong interpersonal and communication skills with computer proficiency.

Physical and Travel Requirements

Ability to occasionally lift up to 50 pounds
Ability to occasionally climb a ladder and work with hands overhead
Ability to constantly stand on shift
Ability to frequently walk on shift
Ability to frequently hear and communicate verbally with customers, employees, and other personnel
Ability to frequently visually observe the store and read written or digital information
Ability to frequently operate a computer and mobile Point-of-Sales system, as well as maneuver relative software programs
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact hr@lids.com

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More about this job

Responsibilities

Lead and develop the store team while delivering strong customer experiences and achieving sales, service, and profitability goals. Oversee store operations, payroll, cash controls, inventory, merchandising, compliance, and workplace safety.

Requirements

Requires two-year post-secondary education and one year of related experience, or an equivalent combination of education and experience. Candidates should have retail sales and loss prevention success, supervisory experience, strong communication and interpersonal skills, and computer proficiency.

Skills

Retail Sales
Loss Prevention
Team Leadership
Hiring and Onboarding
Coaching and Performance Management
Customer Service
Sales Target Management
Scheduling and Payroll
Cash Handling
Inventory Management
Visual Merchandising
Retail Operations
Conflict Resolution
Communication
Computer Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Licensed Sports Retail
Sales Targets
Customer Experience
Loss Prevention
Hiring
Onboarding
Employee Scheduling
Payroll
Timecards
Cash Handling
Counterfeit Controls
Bank Deposits
MPOS
Lids Custom
Inventory Management
Receiving
Merchandising
Inventory Transfers
Ship-Backs
Embroidery
Pricing
Promotional Signage
Visual Merchandising
Vendor Compliance
Workplace Safety
Retail Operations

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