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Lids

7806 - Store Manager (H)

Rimouski, QC, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Brief Description

Store Manager

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.

We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids have built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.

Position Summary

Store Managers at Lids lead high-energy teams, deliver outstanding customer experiences, and own total store performance. You will build an inclusive culture, develop talent, and run efficient operations to achieve sales, service, and profitability goals.

Principal Duties and Responsibilities

Lead & Develop People

Hire and onboard top talent; partner with Authorized Trainers to ensure a seamless introduction.
Coach, recognize, and hold team members accountable to drive performance and growth.
Foster a culture that is fun, inclusive, and aligned with Lids standards and policies.
Manage people processes including availability, scheduling, timecards, and employee records.
Resolve employee issues promptly, partnering with the Help Desk, HR, DSM, or RD as needed.

Deliver Outstanding Customer Experiences

Lead Selling 101 behaviors to achieve KPIs and sales targets.
Resolve customer escalations and urgent requests immediately to ensure positive outcomes.
Direct floor execution to ensure fast, friendly service and smooth traffic flow.
Promote offers and memberships so every customer is informed of current programs.

Drive Operational Excellence

Plan schedules and manage payroll within budgets and in compliance with applicable law.
Execute directives and promotions from Lids Headquarters on time and to standard.
Safeguard Company assets through accurate cash handling, counterfeit controls, and timely bank deposits.
Maintain store systems and facilities including MPOS, Lids Custom, service requests, supplies, and maintenance.
Manage disruptions such as closures, absenteeism, or changes in operating hours to ensure business continuity.

Additional Principal Duties And Responsibilities

Product & Inventory

Manage product flow including receiving, processing, merchandising, transfers, and ship-backs.
Organize and maintain the backroom for speed, accuracy, and productivity.
Ensure compliance with vendor rules including embroidery limits, purchase caps, and release dates.
Maintain accurate pricing through weekly markups, markdowns, and promotional signage updates.
Maximize sell-through by monitoring inventory levels, addressing gaps, and supporting inventory counts.
Execute visual merchandising standards for windows, fixtures, mannequins, and seasonal or weekly refreshes.

Compliance & Safety

Adhere to Company policies and maintain a safe, compliant work environment.
Maintain required documentation and records in line with Company standards.

Job Required Knowledge And Skills

Two-year post-secondary education and one year of related experience, or equivalent combination of education and experience.
Proven success in retail sales and loss prevention.
Supervisory experience with training, coaching, and performance follow-up.
Strong interpersonal and communication skills with computer proficiency.

Physical and Travel Requirements

Ability to occasionally lift up to 50 pounds
Ability to occasionally climb a ladder and work with hands overhead
Ability to constantly stand on shift
Ability to frequently walk on shift
Ability to frequently hear and communicate verbally with customers, employees, and other personnel
Ability to frequently visually observe the store and read written or digital information
Ability to frequently operate a computer and mobile Point-of-Sales system, as well as maneuver relative software programs
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact hr@lids.com

Apply About employer

More about this job

Responsibilities

Lead and develop the store team while delivering strong customer experiences and achieving sales, service, and profitability goals. Oversee store operations, payroll, cash controls, inventory, merchandising, compliance, and workplace safety.

Requirements

Requires two-year post-secondary education and one year of related experience, or an equivalent combination of education and experience. Candidates should have retail sales and loss prevention success, supervisory experience, strong communication and interpersonal skills, and computer proficiency.

Skills

Retail Sales
Loss Prevention
Team Leadership
Hiring and Onboarding
Coaching and Performance Management
Customer Service
Sales Target Management
Scheduling and Payroll
Cash Handling
Inventory Management
Visual Merchandising
Retail Operations
Conflict Resolution
Communication
Computer Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Retail Management
Licensed Sports Retail
Sales Targets
Customer Experience
Loss Prevention
Hiring
Onboarding
Employee Scheduling
Payroll
Timecards
Cash Handling
Counterfeit Controls
Bank Deposits
MPOS
Lids Custom
Inventory Management
Receiving
Merchandising
Inventory Transfers
Ship-Backs
Embroidery
Pricing
Promotional Signage
Visual Merchandising
Vendor Compliance
Workplace Safety
Retail Operations

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