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Added 10 mins ago
I
Seasonal Customer Experience Representative
Indigo
Belleville, ON
- $17.95 CAD / hour
- Part-time
Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Added 10 mins ago
Senior Program Leader - Gyms & Seniors (West Region)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…Community Housing. We are hiring Senior Program Leaders to support the following…
Added 10 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Saguenay, QC · CHICOUTIMI, QC
Perform other duties where needed to support the team.
Added 10 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Toronto, ON · NORTH YORK, ON
Perform other duties where needed to support the team.
Added 10 mins ago
P
Customer Experience Guide - Seasonal
Patagonia
Kelowna, BC
- $20.4 to $22.4 CAD / hour
- Part-time
As a Customer Experience Guide -Seasonal, you are an important part of our customers’ experience in our retail stores. You will support our core teams through peak seasons, sales, and when…
Added 40 mins ago
AE
AE - Store Team Leader (Store Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and…
Added 40 mins ago
LB
Taproom Server
Labatt Breweries of Canada
Calgary, AB
- Part-time
Support sales growth by promoting beer, merchandise, events, tours, and seasonal offerings.
Added 40 mins ago
M
Seasonal Store Advisor - Edmonton Downtown
MEC
AB · Edmonton, AB
- Temporary
…to us to try new things and plan new adventures – and as a Seasonal Store Advisor, you’ll be there to help make it all…
Added 56 mins ago
GC
Materials Management Analyst
GDKN Corp.
Mississauga, ON
- Contract
…focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing…
Added 56 mins ago
A
Residence Operations
AccorHotel
Whistler, BC
- Full-time
The physical stamina to handle an active role involving indoor and outdoor work, linen deliveries and seasonal manual snow removal.
Added 56 mins ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Sault Ste. Marie, ON
- Part-time
Join our team in Sault Ste Marie, Canada, as a 2026 Seasonal Customer Experience Representative! This is a fixed-term seasonal position where you'll play a vital role in creating authentic…
Added 1 hour ago
Rig Manager - Drilling
Western Energy Services Corp.
Leduc, AB
…provides well servicing and high-quality rental services to support a broad range of customer needs. Across all operations, the company remains committed to safe, efficient, and reliable…
Added 1 hour ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Estevan, SK
Manage store operations and communicate requirements/changes to department employees as required
Added 1 hour ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Toronto, ON
Perform other duties where needed to support the team.
Added 1 hour ago
LC
Sr. Analyst, No Frills Seasonal Programs & Promotions
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Manager, No Frills Seasonal Programs, the Senior Analyst, No Frills Seasonal Programs & Promotions is accountable for providing key support in achieving promotional…
Added 1 hour ago
A
Food & Beverage – Seasonal Culinary Opportunities (Greater Toronto Area)
Aritzia
Vaughan, ON
- $24 to $30 CAD / hour
- Contract
…world-class Commissary program to Aritzia employees & guests. As the Seasonal Chef de Partie / Demi Chef de Partie, you will support with preparing and serving food offerings with the…
Added 1 hour ago
Airport Safety Supervisor - YYC
Unifi
Calgary, AB
The Safety Supervisor is responsible for overseeing ground operations to ensure all activities on the ramp are conducted safely, efficiently, and in compliance with all standard operating…
Added 1 hour ago
F
Webber - AZ/DZ Seasonal Equipment Operator (Guaranteed Hours) - Mimico - Infrastructure Management
Ferrovial
ON · Toronto, ON · CAN - Webber - Infra - Peel Halton
- Full-time
…through operation/use of heavy equipment, particularly during seasonal needs (i.e. snow plow operations), and any other needs per the contract requirements. This position requires a highly…
Added 1 hour ago
AA
Parts Counter / Driver
Advance Auto Parts
Stratford, ON
- $17.95 to $21.55 CAD / hour
- Part-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 1 hour ago
AB
A National Service Manager (Retail & Fixtures)
ACI Brands Inc.
Milton, ON
- Full-time
Support sales teams and merchandising teams with display execution.
Added 2 hours ago
MB
Key Account Lead, US / Responsable de compte clé, É.U.
Maison Battat Inc.
Mont-Royal, QC
- Full-time
Provide administrative support in relation to processing customer inquiries, sales planning and sales orders
Added 2 hours ago
W
(CAN) Associé des rayons de la mode
Walmart
Quebec, QC
- Part-time
…plan and execute daily tasks as well as the execution of all seasonal arrangements. If you are looking for an exciting job in customer service or retail, working as a Fashion Associate may…
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Sault Ste. Marie, ON
- Part-time
Join our team in Sault Ste Marie, Canada, as a 2026 Seasonal Customer Experience Representative! This is a fixed-term seasonal position where you'll play a vital role in creating authentic…
Added 2 hours ago
PC
Traffic and Customs Coordinator
Pharmaceutical Company
Laval, QC
- Contract
The ideal candidate has 2-3 years of experience in transportation and customs operations, knowledge of Canadian customs procedures, and strong communication skills in both French and…
Added 2 hours ago
K&
Quality Validation Specialist
Kohl & Frisch Limited
Concord, ON
- Full-time
Provide technical support / train Operations personnel during validation for K&F’s Distribution Centers across Canada

Lids

7818 - Assistant Store Manager FT

Vaughan, ON, Canada

$20 to $21.5 USD / hour · Full-time

Apply About employer

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Job details

Pay: $20 to $21.5 USD / hour
Job type: Full-time
Apply by: Dec 25, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Brief Description

Assistant Store Manager

About Our Company

#INDEA1

At Lids Sports Group, we don’t just sell hats - we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences.

Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements.

From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams - in style.

General Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Principal Duties & Responsibilities

People & Training

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.)
Responsible for scheduling and staffing the store, including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including (but not limited to) safekeeping of company inventory, funds, and property.
Other duties as assigned.

Customer Experience

Lead, execute, and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.

Operations

Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ).
Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.

Product & Inventory Management

Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes)
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

What We Offer

Comprehensive medical, dental, and vision coverage
Retirement plan
100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
Paid Time Off
Generous employee discount and exclusive perks
Ongoing career development, including discounted secondary education courses
A collaborative, innovative, and team-oriented work environment
Early Wage Access options to provide added financial flexibility
Uncapped monthly bonus potential

Physical Demands & Requirements

Ability to occasionally lift up to 50 pounds.
Ability to occasionally climb a ladder and work with hands overhead.
Ability to constantly stand on shift.
Ability to frequently walk on shift.
Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
Ability to frequently visually observe the store and read written or digital information.
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact HR@Lids.com.

Reports To

Store Manager

Additional Information

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Upon a conditional job offer, we may require additional Personal Information for business purposes and may conduct background checks as permitted by law. Where required by applicable law, including the Philadelphia Fair Criminal Record Screening Standards Ordinance, any criminal history information will be evaluated using an individualized assessment that considers the nature of the offense, the time that has passed, and its relevance to the duties of the position. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, criminal record information, and demographic data used for analytics and compliance.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email hr@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.

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More about this job

Responsibilities

Support the Store Manager by leading employees, scheduling and training staff, achieving sales targets, and delivering excellent customer service. Oversee daily store operations, cash handling, inventory accuracy, loss prevention, merchandising, and store presentation.

Requirements

Candidates should be able to produce sales results while minimizing loss, communicate professionally, and work unsupervised. The role also requires standing throughout shifts, frequent walking and customer communication, and occasional lifting up to 50 pounds and ladder use; reasonable accommodations may be available.

Skills

Retail Store Management
Sales Performance
Customer Service
Team Leadership
Employee Training
Scheduling And Staffing
Conflict Resolution
Inventory Management
Loss Prevention
Visual Merchandising
Cash Handling
Store Operations
Communication
Recruiting
Point-Of-Sale Systems
Time Management

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Retirement Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Accidental Death And Dismemberment Insurance
Employee Assistance Program
Paid Time Off
Employee Discount
Career Development
Discounted Secondary Education Courses
Early Wage Access
Uncapped Monthly Bonus Potential

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Sales Targets
Key Performance Indicators
Customer Service
Lids Training Programs
Employee Scheduling
Recruiting
Team Leadership
Progressive Discipline
Loss Prevention
Inventory Management
Inventory Audits
Cash Handling
Counterfeit Protection
Visual Merchandising
Product Presentation
Promotions
Store Operations
Policies And Procedures
MPOS
Lids Custom
Store Maintenance
Wage Control
Merchandising Signage

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