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Liebherr-Canada Ltd.

Branch Supervisor - Grand Prairie

Grande Prairie, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Responsibilities

Coordinate and oversee the process and communication flows for the parts and service function including inventory accuracy, work order processing and timely, accurate invoicing
Ensure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of service technicians to maintain and repair customer equipment
Maximize efforts to ensure appropriate levels of WIP and timely customer invoicing
Work in conjunction with the Warranty department to resolve customer warranty and claims issues
Support employee development through orientation, coaching, training, apprenticeships, performance management
Works in partnership with the equipment sales department in accordance with the company’s strategic sales orientations
Works in partnership with the central parts administration team in the head office to ensure the inventory level is maintained to acceptable levels according to the local machine population and customers demands
Visit customers regularly identifying their needs and creating business relationships that foster growth in Parts & Service sales volumes
Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust
Elaborate and provide parts and service quotes as required
Answer customers calls, provide support, guidance, schedule and dispatch technician and resolves disputes as required
Consistently monitor service dashboards and take timely actions to ensure KPIs goals are met
Communicate effectively with the team and perform regular visits to our service technicians in the field
Work closely with service technicians and fleet management team to ensure the service vehicles are properly maintained to the highest standards of safety and operations

Competencies

Due diligence and promotion of a Health and Safety culture
Relationship building with internal/external stakeholders and suppliers
Management/Supervisory experience in the Heavy Equipment industry with direct reports
Leadership and performance management experience
Management of WIP, inventory levels, invoicing cycle
Financial and business acumen and experience with P&L, budgeting, and forecasting will be an asset

Our Offer

Competitive wages with overtime opportunities available
Extensive benefits with employer paid premiums starting day 1
$5000 annual License Bonus
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
6% employer RRSP matching
$3000 annual allowance for continuing education
International training & development work opportunities for select roles
Top of the line equipment
And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We may use AI to assist with screening resumes; however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.
One Passion. Many Opportunities.

The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location
Liebherr-Canada Ltd.
Grande Prairie, AB
Canada (CA)

Contact
Sophia Jager
Sophia.ager@liebherr.com

Apply About employer

More about this job

Responsibilities

Oversee branch parts and service operations, including inventory, work orders, invoicing, technician scheduling, warranty issues, and service performance metrics. Develop employees and customer relationships while coordinating with warehouse, sales, warranty, and fleet teams to meet business targets and maintain safe, reliable service.

Requirements

The role calls for supervisory or management experience in the heavy equipment industry, including direct reports and experience with leadership and performance management. Experience managing work in progress, inventory, and invoicing is relevant; financial and business acumen, including P&L, budgeting, and forecasting, is an asset.

Skills

Leadership
Performance Management
Heavy Equipment Industry Experience
Inventory Management
Work-in-Progress Management
Invoicing
Warranty and Claims Resolution
Employee Coaching and Training
Customer Relationship Building
Parts and Service Sales
Customer Service
Technician Scheduling and Dispatch
KPI Monitoring
Health and Safety
Financial Acumen
Budgeting and Forecasting

Benefits

Overtime Opportunities
Employer-Paid Benefits
Annual License Bonus
Paid Vacation
Family, Health, and Wellness Days
Employer RRSP Matching
Continuing Education Allowance
International Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Sophia Jager

Hiring contact email

Sophia.ager@liebherr.com

Keywords

Heavy Equipment
Parts and Service
Inventory Accuracy
Work Orders
Invoicing
Work in Progress
Warranty Claims
Employee Development
Performance Management
Apprenticeships
Equipment Sales
Customer Relationships
Service Quotes
Technician Scheduling
Technician Dispatch
Service Dashboards
Key Performance Indicators
Fleet Management
Health and Safety
Stakeholder Relationships
Supplier Relationships
Profit and Loss
Budgeting
Forecasting
Construction Equipment
Mining Equipment
Material Handling
Crane
Aerospace
Transportation

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