Branch Supervisor - Grande Prairie
- Grande Prairie, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Responsibilities
- Coordinate and oversee the process and communication flows for the parts and service function including inventory accuracy, work order processing and timely, accurate invoicing
- Ensure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of service technicians to maintain and repair customer equipment
- Maximize efforts to ensure appropriate levels of WIP and timely customer invoicing
- Work in conjunction with the Warranty department to resolve customer warranty and claims issues
- Support employee development through orientation, coaching, training, apprenticeships, performance management
- Works in partnership with the equipment sales department in accordance with the company’s strategic sales orientations
- Works in partnership with the central parts administration team in the head office to ensure the inventory level is maintained to acceptable levels according to the local machine population and customers’ demands
- Visit customers regularly identifying their needs and creating business relationships that foster growth in Parts & Service sales volumes
- Achieve company objectives and targets and offer customers advice to ensure their satisfaction and thereby build a lasting relationship based on trust
- Elaborate and provide parts and service quotes as required
- Answer customer calls, provide support, guidance, schedule and dispatch technicians, and resolve disputes as required
- Consistently monitor service dashboards and take timely actions to ensure KPI goals are met
- Communicate effectively with the team and perform regular visits to our service technicians in the field
- Work closely with service technicians and fleet management team to ensure the service vehicles are properly maintained to the highest standards of safety and operations
Competencies
- Due diligence and promotion of a Health and Safety culture
- Relationship building with internal/external stakeholders and suppliers
- Management/Supervisory experience in the Heavy Equipment industry with direct reports
- Leadership and performance management experience
- Management of WIP, inventory levels, invoicing cycle
- Financial and business acumen and experience with P&L, budgeting, and forecasting will be an asset
- Competitive wages with overtime opportunities available
- Extensive benefits with employer-paid premiums starting day 1
- $5,000 annual license bonus
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3,000 annual allowance for continuing education
- International training & development work opportunities for select roles
- Top-of-the-line equipment
- And much more!
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.
One Passion. Many Opportunities.
The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
Grande Prairie, AB
Canada (CA)
Contact
Sophia Jager
sophia.jager@liebherr.com
More about this job
Responsibilities
Oversee branch parts and service operations, including inventory, work orders, invoicing, technician scheduling, warranty issues, and service performance against KPIs. Develop employees, build customer and supplier relationships, support sales growth, and ensure service vehicles and field operations meet safety and operational standards.
Requirements
The role calls for management or supervisory experience in the heavy equipment industry, including direct reports, leadership, and performance management. Relevant capabilities include managing work in progress, inventory, and invoicing, promoting health and safety, and building stakeholder relationships; financial and business acumen, including P&L, budgeting, and forecasting, is an asset.
Skills
- Branch Operations
- Parts and Service Management
- Inventory Management
- Work-in-Progress Management
- Invoicing
- Warranty Claims Resolution
- Employee Development
- Coaching and Training
- Performance Management
- Customer Relationship Building
- Sales Growth
- Customer Service
- Technician Scheduling and Dispatch
- KPI Monitoring
- Health and Safety
- Budgeting and Forecasting
Benefits
- Competitive Wages
- Overtime Opportunities
- Employer-Paid Benefits
- Annual License Bonus
- Paid Vacation
- Family, Health, and Wellness Days
- Employer RRSP Matching
- Continuing Education Allowance
- Training and Development Opportunities
Visa sponsorship
Not detected in the job text
Hiring contact
Sophia Jager
Hiring contact email
sophia.jager@liebherr.com
Categories
- Management & Leadership
- Customer Service & Support
- Sales
- Logistics
- Trades
Keywords
- Heavy Equipment
- Parts and Service
- Inventory Accuracy
- Work Orders
- Timely Invoicing
- Equipment Parts Supply
- Warranty Claims
- Apprenticeships
- Equipment Sales
- Customer Needs
- Parts and Service Quotes
- Technician Scheduling
- Technician Dispatch
- Service Dashboards
- Key Performance Indicators
- Service Vehicles
- Fleet Management
- Health and Safety
- Work in Progress
- Profit and Loss
- Budgeting
- Forecasting
- Construction Equipment
- Mining Equipment
- Material Handling
- Crane
- Aerospace
- Transportation