Business Operations Manager - Acheson
- Acheson, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3-5 years of relevant work experience.
- Posting language
- English
- Posted
Original job description
Responsibilities
- Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
- Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
- Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
- Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
- Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
- Act as main point of contact for major projects, when assigned.
- Other duties as assigned.
Competencies
- 3-5 years of relevant work experience.
- Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
- Previous experience in Heavy Equipment business.
- Great attitude that will fit with the Liebher team, highly dynamic, functional team.
- A passion for learning and adapting to a constantly evolving industry.
- Extensive benefits with employer paid premiums starting day 1
- $5,000 annual License Bonus*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3,000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- Top of the line equipment
- And much more!
One Passion. Many Opportunities.
The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)
Contact
Sophia Jager
Sophia.Jager@liebherr.com
More about this job
Responsibilities
Manage warranty claims from submission through investigation and settlement, and oversee administrative support for sales and commercial teams. Lead training needs assessment and digital support initiatives, provide technical escalation support, and manage client relationships and assigned major projects.
Requirements
The role requires 3–5 years of relevant experience and previous experience in the heavy equipment business. Candidates should have a Heavy Equipment Technician Journeyperson Certificate or a related Engineering Technology degree, along with adaptability and a strong team-oriented attitude.
Skills
- Warranty Management
- Claims Processing
- Administrative Processes
- Order Processing
- Invoicing Support
- Customer Service
- Training Needs Assessment
- Technical Training Management
- Digital Transformation
- Technical Support
- Escalation Management
- Customer Satisfaction
- Project Coordination
- Heavy Equipment
Benefits
- Employer-Paid Benefits
- Annual License Bonus
- Paid Vacation
- Family, Health, and Wellness Days
- Employer RRSP Matching
- Continuing Education Allowance
- International Training and Development Opportunities
- Top-of-the-Line Equipment
Visa sponsorship
Not detected in the job text
Hiring contact
Sophia Jager
Hiring contact email
Sophia.Jager@liebherr.com
Categories
- Management & Leadership
- Customer Service & Support
- Administrative
- Trades
- Engineering
Keywords
- Warranty Management
- Warranty Claims
- Heavy Equipment
- Heavy Equipment Technician
- Journeyperson Certificate
- Engineering Technology
- Sales Administration
- Commercial Operations
- Order Processing
- Invoicing
- Customer Inquiries
- Training Needs Assessment
- Technical Trainer
- Digital Tools
- Digital Platforms
- Customer Support
- Technical Support
- Escalation Management
- Client Relationships
- Customer Satisfaction
- Customer Retention
- Project Management
- Construction Equipment
- Mining Equipment
- Material Handling
- Cranes
- Aerospace
- Transportation