Service Supervisor - Acheson

Acheson, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum of 3 years of relevant work experience.
Posting language: English
Posted: Oct 27, 2026

Original job description

The Workshop Supervisor is responsible for leading the daily operations of the workshop, ensuring all maintenance, repair, fabrication, and service activities are completed safely, efficiently, and to the highest quality standards. This role oversees workflow planning, labor allocation, customer communication, resource management, and apprentice development while promoting a strong culture of health and safety and continuous improvement.

Responsibilities

Promote and enforce Health & Safety policies, procedures, and regulatory compliance within the workshop.
Lead housekeeping initiatives to maintain a safe, clean, and organized work environment.
Plan, schedule, and allocate workshop labor and resources to ensure efficient daily operations.
Monitor workflow, job progress, and priorities to meet customer deadlines and operational targets.
Coordinate the procurement of parts, materials, and equipment required for ongoing projects.
Assist with quoting, estimating, project planning, and job costing while ensuring accuracy and profitability.
Perform quality inspections and verify completed work meets company and customer standards.
Provide regular updates to customers, management, and stakeholders regarding job status, delays, and resource requirements.
Serve as a technical advisor to support complex projects and operational decision-making.
Manage customer feedback, resolve concerns, and support investigations into complaints to ensure customer satisfaction.
Develop and maintain systems for recording, tracking, and storing customer and project information.
Support workforce development through apprentice mentorship, labor forecasting, and resource planning to meet current and future business needs.

Competencies

Minimum of 3 years of relevant work experience.
Heavy Equipment Technician (HET) Journeyperson Certificate.
Strong organizational, scheduling, and project planning skills.
Proven diagnostic, troubleshooting, and problem-solving abilities.
Strong leadership skills, with the ability to coordinate teams, mentor apprentices, and support safe and efficient workshop operations.

Our Offer

Please note this is a unionized position
$5,000 annual License Bonus*
Extensive benefits with employer paid premiums after 120 days
Paid vacation starting at 120 hours PLUS 48 hours of dedicated sick time
6% employer RRSP matching
$3,000 annual allowance for continuing education
International training & development work opportunities for select roles*
Top of the line equipment
And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity. Please note the following: We may use AI to assist with screening resumes; however, every application is reviewed directly by a Talent Acquisition Specialist. This position is for an existing vacancy.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.
One Passion. Many Opportunities.

The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)

Contact
Sophia Jager
Sophia.Jager@liebherr.com

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More about this job

Responsibilities

Lead daily workshop operations, including safety, workflow and labor planning, resource procurement, quality inspections, and delivery against customer deadlines. Communicate with customers and stakeholders, advise on technical issues, resolve concerns, maintain project records, and support apprentice development and workforce planning.

Requirements

Requires at least three years of relevant work experience and a Heavy Equipment Technician (HET) Journeyperson Certificate. Candidates should have strong organizational, scheduling, project planning, diagnostic, troubleshooting, problem-solving, and leadership skills.

Skills

Workshop Operations
Health and Safety Compliance
Workflow Planning
Scheduling
Labor Allocation
Resource Management
Project Planning
Quoting and Estimating
Job Costing
Quality Inspection
Customer Communication
Technical Troubleshooting
Problem-Solving
Team Leadership
Apprentice Mentorship
Customer Complaint Resolution

Benefits

Annual License Bonus
Employer-Paid Benefits
Paid Vacation
Dedicated Sick Time
Employer RRSP Matching
Continuing Education Allowance
International Training and Development Opportunities
Top-of-the-Line Equipment

Visa sponsorship

Not detected in the job text

Hiring contact

Sophia Jager

Hiring contact email

Sophia.Jager@liebherr.com

Keywords

Workshop Operations
Heavy Equipment Technician
HET Journeyperson Certificate
Maintenance
Repair
Fabrication
Service Activities
Health and Safety
Regulatory Compliance
Housekeeping
Workflow Planning
Labor Allocation
Resource Management
Parts Procurement
Materials Procurement
Equipment Procurement
Quoting
Estimating
Project Planning
Job Costing
Quality Inspections
Customer Communication
Technical Advisory
Complaint Resolution
Project Information Management
Apprentice Mentorship
Labor Forecasting
Continuous Improvement

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