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Liebherr Group

Service Supervisor

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will determine methods and courses of action through efficient and effective planning, scheduling and performance
management to ensure that exemplary customer service is delivered.

Responsibilities

Provide strong support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance
Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations
Serve as front line customer contact for Field Service requests, follow-up and service issues
Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required)
Prepare service/repair quotes for customers as needed
Build customer relationships and resolve customer issues directly or escalate to Service Manager as required (visit customer sites as required)
Open work orders (including monthly No Charges) as required
Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions
Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs
Champion and maintain all safety rules and procedures
Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
Other duties as assigned

Competencies

Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred
3+ years Supervisory or Management experience is required, OEM experience strongly preferred
Exceptional interpersonal, coaching & leadership skills are required
High level of professionalism and ability to interact calmly while under pressure
Agile and adaptable to the changing demands of the industry
Customer and employee centric
Computer Proficient - Word, Excel (MS Office Suite)
Valid driver's license is required

Our Offer

Competitive wages
Extensive benefits with employer paid premiums starting day 1
Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
6% employer RRSP matching
$3000 annual allowance for continuing education
International training & development work opportunities for select roles*
And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Please note the following:
We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
This position is for an existing vacancy.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sophia Jager.
One Passion. Many Opportunities.

The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

Location
Liebherr-Canada Ltd.
1345 Dugald Road
R2J 0H3 Winnipeg, MB
Canada (CA)

Contact
Sophia Jager
Sophia.jager@liebherr.com

Apply About employer

More about this job

Responsibilities

Supervise and support field service technicians by planning schedules, managing performance, and ensuring safe, timely service delivery. Serve as a customer contact, resolve or escalate service issues, and oversee quotes, work orders, documentation, parts coordination, and job invoicing.

Requirements

Requires experience in the heavy equipment or a related industry, at least three years of supervisory or management experience, and a valid driver's license; OEM experience and a heavy equipment license are preferred. Candidates should have strong leadership, coaching, interpersonal, customer-service, adaptability, professionalism, and Microsoft Office skills.

Skills

Field Service Supervision
Scheduling And Workforce Planning
Performance Management
Customer Service
Employee Coaching And Leadership
Teamwork And Employee Engagement
Technical Troubleshooting
Service And Repair Quoting
Work Order Management
Service Report And Timesheet Review
Work-In-Progress Management
Parts Coordination
Safety Procedures
Microsoft Word
Microsoft Excel

Benefits

Employer-Paid Benefits
Paid Vacation
Family, Health, And Wellness Days
Employer RRSP Matching
Continuing Education Allowance
International Training And Development Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Sophia Jager

Hiring contact email

Sophia.jager@liebherr.com

Keywords

Field Service
Heavy Equipment
OEM
Field Service Technicians
Supervision
Management
Scheduling
Workforce Planning
Performance Management
Customer Service
Technical Assistance
Service And Repair Quotes
Work Orders
Service Reports
Timesheets
Parts Requisitions
Work-In-Progress
Invoicing
Safety Procedures
Parts Ordering
Microsoft Office
Microsoft Word
Microsoft Excel
Heavy Equipment License
Driver's License

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