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Added 10 mins ago
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
The Manager, Business Automation is a working-level people leader within Sun Life Global Investments on the Strategic Analytics and Innovation team. The role is accountable for automation…
Added 25 mins ago
Ingénieur en test de circuits photoniques / Photonics Test Engineer
Ciena
Ottawa, ON · Quebec, QC
Full-time
Reporting to Sr. Manager, Optical Engineering, as part of the R&D Photonics wafer level testing team in the High-Speed Photonic Component (HSPC) organization, as a Silicon Photonics Test…
Added 25 mins ago
Senior Account Manager - Bilingual (English and French)
Innomotics
Oakville, ON
We are looking for a Senior Account Manager Eastern Canada to join our team at Innomotics.
Added 40 mins ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
Full-time · Remote
…management, technician productivity, parts inventory, parts sales, warranty administration, customer pay service, and dealership service performance…
Added 40 mins ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
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Serve as the product domain expert for dealership retail workflows, including vehicle sales, desking, F&I (Finance & Insurance), credit application and approval processes, lender…
Added 40 mins ago
Manager, Data Engineering
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Data Engineering is organized as domain-aligned teams, each embedded with the parts of the business it serves, working alongside a platform team that owns the systems underneath. Data…
Added 40 mins ago
Software Development Manager, AIO Visualization and Reporting
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…commitments accurate. We are looking for a Software Development Manager to lead the nine engineers who own…
Added 54 mins ago
Engineering Technologist
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Added 54 mins ago
Project Administrator - Capital Projects
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…contractors and Convergint staff in matters pertaining to pre-bid sales, project management, project execution and project close-out processes and…
Added 1 hour ago
Maintenance Manager
Teva Pharmaceuticals
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Full-time
We are seeking an experienced and hands-on Maintenance Manager to lead site maintenance operations at our growing pharmaceutical manufacturing facility in Stouffville, Ontario.
Added 1 hour ago
High Voltage Electrical Technician
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$50 to $60 CAD / hour
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Added 1 hour ago
Technical Project Coordinator (E.I.T or Technologist) - Machinery Performance
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…for a very fast-paced industry. Reporting to the Operations Manager – Machinery Performance, the successful candidate will be responsible for the delivery of engineering design,…
Added 1 hour ago
Project Manager (Machinery Performance)
Spartan Controls Ltd.
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…for a very fast-paced industry. Reporting to the Operations Manager – Machinery Performance, the successful candidate will be responsible for the delivery of engineering design,…
Added 1 hour ago
Account Representative
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Added 1 hour ago
Senior Manager - Program & Project Management
LTM
ON · Ontario, Canada
$81,215 to $133,000 USD / year
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We are seeking a strategic and execution focused Senior Technical Program Manager to lead our AIML initiatives You will act as the operational backbone of our Artificial Intelligence…
Added 1 hour ago
Customer Service Quality Manager
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Toronto, ON · Scarborough, ON
$75,000 to $100,000 CAD / year
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…customer experience, and works closely with Quality, Operations, Engineering, Product Development, Supply Chain, and suppliers to resolve product-related…
Added 1 hour ago
Account Manager
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Partner with internal technical, engineering, and marketing teams to develop tailored proposals and provide seamless support for all pre-sales and post-sales activities.
Added 1 hour ago
Principal Mechanical Design Specialist
Samuel, Son & Co.
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- Improve reuse, engineering robustness, and common design practices across the Mechanical Design function
Added 2 hours ago
Technical Business Development Representative
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…qualifying new business opportunities. Working closely with Sales, Marketing, Applications, Engineering, and our global distribution partners, this role serves as an entry point into…
Added 2 hours ago
Senior Manager, Value Proposition, International Private Banking - Toronto, ON
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The Senior Manager is responsible for ensuring the PAC and CCA countries have a comprehensive suite of Wealth Management onshore and offshore products and services for Private Banking…
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Product Manager, Data and Analytics – Digital
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As the Product Manager, Data and Analytics –Digital, you assist our Digital team with foundational and exploratory projects involving our sales, people or other applicable data within the…
Added 2 hours ago
Customer Quality and Service Supervisor
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Scarborough Bluffs Park, ON
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…customer experience, and works closely with Quality, Operations, Engineering, Product Development, Supply Chain, and suppliers to resolve product-related…
Added 2 hours ago
Senior Project Manager (BC, AL, ON based)
BD
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The position is primarily focused on supporting Lab Automation technologies and solution offerings. The Senior Project Manager collaborates closely with Manufacturing, Sales, Marketing, and…
Added 2 hours ago
Senior Project Manager (BC, AL, ON based)
BD
Mississauga, ON
Full-time
The position is primarily focused on supporting Lab Automation technologies and solution offerings. The Senior Project Manager collaborates closely with Manufacturing, Sales, Marketing, and…
Added 2 hours ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Accounting & Finance - Engineering, Sales & Operations - HR & Office Support - Technology - Contingent Workforce - Executive Search

Lifebreath

HVAC Technical Support / Warranty Representative

London, ON, Canada

Pay: Annual base salary starting at a minimum of $55,000.
Job type: Full-time
Apply by: Mar 21, 2027
Experience: Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Posting language: English
Posted: Sep 22, 2026

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Original job description

We think every breath is as important as the next. That’s why we create better systems to improve the air around you, producing healthier environments for happier families. With quality air comes quality care.

About Zehnder Ventilation North America

Zehnder Group is a global leader in Indoor Climate Solutions. Our mission is to deliver premium-quality, energy-efficient ventilation systems that elevate comfort and health in homes. Zehnder’s Ventilation business group in North America comprises of two brands – Zehnder and Lifebreath, that are both leaders in their respective residential market segments.

Technical Support / Warranty Representative

The Technical Support / Warranty Representative provides prompt, professional, and knowledgeable technical assistance to customers, contractors, wholesalers, and internal stakeholders. This role is responsible for troubleshooting product-related issues, delivering accurate technical guidance, resolving customer concerns in a timely manner, and ensuring an exceptional customer support experience while supporting company quality and service objectives.

Essential Duties and Responsibilities:

Assess, diagnose, and provide technical support and troubleshooting assistance for Lifebreath HRV, ERV, IAQ, and ventilation products to Contractors, Territory Managers and Wholesalers.
Respond to technical inquiries received via phone, email, and other communication channels, providing timely and accurate solutions while documenting, maintaining, and updating records of interactions with Contractors, Territory Managers, and Wholesalers.
Follow up on open technical support cases where applicable and conduct scheduled callbacks to ensure timely issue resolution and customer satisfaction.
Interpret diagrams, installation manuals, product specifications, and control schematics to assist with product installation, operation, and service-related issues.
Escalate and collaborate with Engineering and Quality Assurance to analyze product performance trends, identify recurring issues, determine root causes, and recommend corrective actions for continuous improvement.
Support Engineering, Customer Care and Marketing teams by reviewing and providing input on product literature, specifications, installation manuals, price lists, and website content to ensure accuracy and currency.
Stay current on market conditions, industry trends, product developments, building code changes, and HVAC and indoor air quality technologies.
Receive, review, and process warranty claims and Return Merchandise Authorization (RMA) requests in accordance with company policies, procedures and warranty eligibility.
Identify and investigate product failures, recurring issues, and performance trends, collaborating with Engineering, Manufacturing, and Quality Assurance to determine root causes and implement corrective actions.
Manage warranty claims, inspections, returns, and shipments, providing timely communication of return procedures, warranty determinations, claim status updates, and applicable credits to Wholesalers and Territory Managers.
Communicate professionally with contractors, wholesalers, Territory Managers, and internal stakeholders to provide timely and accurate resolution of warranty claims while supporting customer satisfaction.
Build and maintain professional working relationships with Contractors, Territory Managers, Wholesalers and cross-functional departments.
Communicate technical support and warranty concerns, emerging trends, escalations, and customer-impacting issues to the Inside Sales and Customer Care Manager, ensuring appropriate awareness and resolution.
Support the development and continuous improvement of Technical Support and Warranty procedures, driving process efficiencies, reducing warranty claims, enhancing customer satisfaction, and maintaining compliance with ISO standards and company policies.
Demonstrate strong verbal and written communication skills in a moderate to fast-paced customer service environment.
Maintain excellent organizational and time management skills while managing multiple priorities and meeting established service levels.
Maintain proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business and internet-based platforms required to perform job duties effectively.
Travel occasionally to customer and contractor sites to support field troubleshooting, product investigations, training activities, and resolution of complex technical issues.
All other duties as assigned by the Manager.

Qualifications, Skills & Experience

Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Strong customer service skills with the ability to provide professional, courteous, and effective support to contractors, wholesalers, Territory Managers, and internal stakeholders.
Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
Ability to work independently with minimal supervision while effectively managing multiple priorities and responsibilities.
Working knowledge of Lifebreath products, their applications, installation requirements, operating principles, warranty and limitations.
Ability to develop a thorough understanding of company pricing structures, product offerings, policies, and procedures through training and experience.
Strong aptitude for learning and applying technical knowledge related to ventilation systems, controls, troubleshooting, installation, and product operation.
Strong attention to detail and ability to review and interpret technical documentation, specifications, installation manuals, engineering drawings, and product literature.
Customer-focused mindset with a commitment to understanding customer needs and maintaining positive, productive business relationships.
Strong organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and ensure work is completed efficiently and accurately.
Demonstrated problem-solving and decision-making abilities, including the capacity to evaluate situations, identify root causes, and recommend appropriate solutions.
Ability to exercise sound judgment, professionalism, discretion, and tact when dealing with challenging situations, customer complaints, and escalated technical issues.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business software systems.
Experience with ERP, CRM, case management, or warranty tracking systems is considered an asset.
Commitment to continuous learning, professional development, and staying current with industry trends, building codes, and technological advancements.

Why Join?

Being part of a multinational market leader.
Annual base salary starting at a minimum of $55,000.
Comprehensive benefits package
We take great pride in our first-class team and open-door approach at all levels.
Growing company.
Focus on continuous innovation.

We thank all applicants; however, only the most qualified candidates will be contacted.

Apply About employer

More about this job

Responsibilities

Provide technical support and troubleshooting assistance for ventilation products while managing warranty claims and return authorizations. Collaborate with engineering and quality assurance teams to identify product performance trends and implement corrective actions.

Requirements

Requires at least one year of practical experience in HVAC, ventilation, or indoor air quality industries. Candidates must possess strong customer service skills and the ability to interpret technical documentation and installation manuals.

Skills

HVAC
Technical support
Warranty processing
Troubleshooting
Customer service
Communication
Product diagnostics
Installation manual interpretation
Microsoft Office
Time management
Problem solving
Data documentation
Relationship building
Indoor air quality
Technical writing

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Ventilation
Indoor Air Quality
HRV
ERV
Warranty
Technical Support
Troubleshooting
Customer Service
Engineering
Quality Assurance
Microsoft Office
Outlook
Excel
Word
Teams
ERP
CRM
ISO Standards
Building Codes
Product Installation
Technical Documentation
RMA
Manufacturing
Industrial Machinery

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