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Added 31 mins ago
Fulfillment Specialist
Draganfly Inc.
Burnaby, BC
Full-time
We are looking for an enthusiastic and energetic Fulfillment Specialist to join our team. The Fulfillment Specialist is responsible for processing work orders, locating and preparing…
Added 6 hours ago
Assistant Manager - Stock Yards Village
Old Navy
Toronto, ON
Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 9 hours ago
Sales Keyholder, PT
Under Armour
London, ON
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing,…
Added 9 hours ago
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 9 hours ago
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 19 hours ago
Assistant Lodge Manager, Monashees
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
Full-time
…experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH…
Added 21 hours ago
Boutique Manager | Royalmount
Parfums Christian Dior
Montreal, QC
Full-time
En tant que Directeur de Boutique Parfums Christian Dior, vous êtes le leader ultime et l'ambassadeur de la marque de votre boutique et représentez Parfums Christian Dior sur le marché.…
Added 1 day ago
Boutique Manager | Royalmount
LVMH Perfumes & Cosmetics
Montreal, QC
Full-time
En tant que Directeur de Boutique Parfums Christian Dior, vous êtes le leader ultime et l'ambassadeur de la marque de votre boutique et représentez Parfums Christian Dior sur le marché.…
Added 1 day ago
Store Manager - Calgary
Source Office Furniture & Systems Ltd.
Calgary, AB
Full-time
As a hands-on leader, the Store Manager is responsible for managing the many facets of the business in a fast-paced, competitive environment. Success in this role requires the ability to…
Added 1 day ago
(CAN) Leader d'équipe, stockage 2
Walmart Canada
Cowansville, QC
Full-time
…assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where…
Added 1 day ago
Licensed Assistant Manager
Luxottica of America, Inc.
Toronto, ON
Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 1 day ago
Licensed Optician-Belleville,ON-LensCrafters
Luxottica of America, Inc.
Belleville, ON
Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…
Added 1 day ago
Store Manager
Laura Canada
Edmonton, AB
Join our team to achieve your full career potential!
Added 1 day ago
Assistant Restaurant Manager
CEC Entertainment
Calgary, AB
Full-time
…takes to lead at the beloved family entertainment industry leader? Families love Chuck E. Cheese because our people are the best of the best. As an Assistant Manager, you’ll help lead a…
Added 1 day ago
Retail Keyholder
David's Bridal
Toronto, ON · Scarborough, ON
As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan.…
Added 1 day ago
Warehouse Material Handler
Quincaillerie Richelieu Ltee
Winnipeg, MB
Full-time
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and…
Added 1 day ago
Licensed Optician-Clearly by ForEyes-Ottawa, ON
Luxottica of America, Inc.
Ottawa, ON
Part-time
…We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified…
Added 1 day ago
Production Manager- Artistree -Mississauga
Michaels Stores
Mississauga, ON
Full-time
Leads and promotes positive Team Member engagement
Added 1 day ago
SHIFT LEADER
Northern Reflections Ltd
Fort McMurray, AB
Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store…
Added 1 day ago
SHIFT LEADER
Northern Reflections Ltd
Kelowna, BC
Part-time
Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store…
Added 1 day ago
Shift Lead
Workwear Outfitters
Belleville, ON
Part-time
…of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a…
Added 1 day ago
Shift Lead (Contract)
Workwear Outfitters
Delta, BC
Full-time
…of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel. We are a committed team of expert specialists like no other. Our philosophy is that a…
Added 1 day ago
Yard Clerk
Co-op
Wakaw, SK
Part-time
Reporting to the Home Centre Team Leader, responsibilities for this position include the following:
Added 1 day ago
Retail Sales & Technical Service Associate - Keyholder (Full Time)
Best Buy Canada
Airdrie, AB
Full-time
Join us and grow your career with our retail team as a retail sales & technical service associate - keyholder.
Added 1 day ago
Licensed Assistant Manager
LensCrafters
Toronto, ON · North York, ON
Full-time
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology…

Closed listing

Lifebreath

HVAC Technical Support / Warranty Representative

London, ON, Canada

Pay: Annual base salary starting at a minimum of $55,000.
Job type: Full-time
Closing date: Mar 21, 2027
Experience: Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Posting language: English
Posted: Sep 22, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 1 month ago
HVAC Service Technician (no on-call)
O’Dell HVAC Group · London, ON, Canada

Search current openings

Original job description

Archived listing. The details below describe a past opening.

We think every breath is as important as the next. That’s why we create better systems to improve the air around you, producing healthier environments for happier families. With quality air comes quality care.

About Zehnder Ventilation North America

Zehnder Group is a global leader in Indoor Climate Solutions. Our mission is to deliver premium-quality, energy-efficient ventilation systems that elevate comfort and health in homes. Zehnder’s Ventilation business group in North America comprises of two brands – Zehnder and Lifebreath, that are both leaders in their respective residential market segments.

Technical Support / Warranty Representative

The Technical Support / Warranty Representative provides prompt, professional, and knowledgeable technical assistance to customers, contractors, wholesalers, and internal stakeholders. This role is responsible for troubleshooting product-related issues, delivering accurate technical guidance, resolving customer concerns in a timely manner, and ensuring an exceptional customer support experience while supporting company quality and service objectives.

Essential Duties and Responsibilities:

Assess, diagnose, and provide technical support and troubleshooting assistance for Lifebreath HRV, ERV, IAQ, and ventilation products to Contractors, Territory Managers and Wholesalers.
Respond to technical inquiries received via phone, email, and other communication channels, providing timely and accurate solutions while documenting, maintaining, and updating records of interactions with Contractors, Territory Managers, and Wholesalers.
Follow up on open technical support cases where applicable and conduct scheduled callbacks to ensure timely issue resolution and customer satisfaction.
Interpret diagrams, installation manuals, product specifications, and control schematics to assist with product installation, operation, and service-related issues.
Escalate and collaborate with Engineering and Quality Assurance to analyze product performance trends, identify recurring issues, determine root causes, and recommend corrective actions for continuous improvement.
Support Engineering, Customer Care and Marketing teams by reviewing and providing input on product literature, specifications, installation manuals, price lists, and website content to ensure accuracy and currency.
Stay current on market conditions, industry trends, product developments, building code changes, and HVAC and indoor air quality technologies.
Receive, review, and process warranty claims and Return Merchandise Authorization (RMA) requests in accordance with company policies, procedures and warranty eligibility.
Identify and investigate product failures, recurring issues, and performance trends, collaborating with Engineering, Manufacturing, and Quality Assurance to determine root causes and implement corrective actions.
Manage warranty claims, inspections, returns, and shipments, providing timely communication of return procedures, warranty determinations, claim status updates, and applicable credits to Wholesalers and Territory Managers.
Communicate professionally with contractors, wholesalers, Territory Managers, and internal stakeholders to provide timely and accurate resolution of warranty claims while supporting customer satisfaction.
Build and maintain professional working relationships with Contractors, Territory Managers, Wholesalers and cross-functional departments.
Communicate technical support and warranty concerns, emerging trends, escalations, and customer-impacting issues to the Inside Sales and Customer Care Manager, ensuring appropriate awareness and resolution.
Support the development and continuous improvement of Technical Support and Warranty procedures, driving process efficiencies, reducing warranty claims, enhancing customer satisfaction, and maintaining compliance with ISO standards and company policies.
Demonstrate strong verbal and written communication skills in a moderate to fast-paced customer service environment.
Maintain excellent organizational and time management skills while managing multiple priorities and meeting established service levels.
Maintain proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business and internet-based platforms required to perform job duties effectively.
Travel occasionally to customer and contractor sites to support field troubleshooting, product investigations, training activities, and resolution of complex technical issues.
All other duties as assigned by the Manager.

Qualifications, Skills & Experience

Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Strong customer service skills with the ability to provide professional, courteous, and effective support to contractors, wholesalers, Territory Managers, and internal stakeholders.
Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
Ability to work independently with minimal supervision while effectively managing multiple priorities and responsibilities.
Working knowledge of Lifebreath products, their applications, installation requirements, operating principles, warranty and limitations.
Ability to develop a thorough understanding of company pricing structures, product offerings, policies, and procedures through training and experience.
Strong aptitude for learning and applying technical knowledge related to ventilation systems, controls, troubleshooting, installation, and product operation.
Strong attention to detail and ability to review and interpret technical documentation, specifications, installation manuals, engineering drawings, and product literature.
Customer-focused mindset with a commitment to understanding customer needs and maintaining positive, productive business relationships.
Strong organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and ensure work is completed efficiently and accurately.
Demonstrated problem-solving and decision-making abilities, including the capacity to evaluate situations, identify root causes, and recommend appropriate solutions.
Ability to exercise sound judgment, professionalism, discretion, and tact when dealing with challenging situations, customer complaints, and escalated technical issues.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business software systems.
Experience with ERP, CRM, case management, or warranty tracking systems is considered an asset.
Commitment to continuous learning, professional development, and staying current with industry trends, building codes, and technological advancements.

Why Join?

Being part of a multinational market leader.
Annual base salary starting at a minimum of $55,000.
Comprehensive benefits package
We take great pride in our first-class team and open-door approach at all levels.
Growing company.
Focus on continuous innovation.

We thank all applicants; however, only the most qualified candidates will be contacted.

About employer

More about this job

Responsibilities

Provide technical support and troubleshooting assistance for ventilation products while managing warranty claims and return authorizations. Collaborate with engineering and quality assurance teams to identify product performance trends and implement corrective actions.

Requirements

Requires at least one year of practical experience in HVAC, ventilation, or indoor air quality industries. Candidates must possess strong customer service skills and the ability to interpret technical documentation and installation manuals.

Skills

HVAC
Technical support
Warranty processing
Troubleshooting
Customer service
Communication
Product diagnostics
Installation manual interpretation
Microsoft Office
Time management
Problem solving
Data documentation
Relationship building
Indoor air quality
Technical writing

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Ventilation
Indoor Air Quality
HRV
ERV
Warranty
Technical Support
Troubleshooting
Customer Service
Engineering
Quality Assurance
Microsoft Office
Outlook
Excel
Word
Teams
ERP
CRM
ISO Standards
Building Codes
Product Installation
Technical Documentation
RMA
Manufacturing
Industrial Machinery

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