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Added 1 hour ago
Inside Sales Representative
FASTSIGNS of West Metro, MN
Hamilton, ON
Full-time
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers…
Added 2 hours ago
Account Manager, LCUR
trane technologies
Laval, QC
Full-time
Function as a sales and marketing representative and liaison between customers and the Commercial Sales Office
Added 2 hours ago
Inside Sales Representative I
White Cap Canada
Winnipeg, MB
Full-time
Continuously improve sales and product knowledge by active involvement in both inside and outside training.
Added 7 hours ago
Sales Coordinator - Mississauga, ON
Indigo Natural Products Management
Mississauga, ON
Full-time
· Primary for support for the Natural Channel Account Managers, and Inside Sales Representative.
Added 7 hours ago
Account Manager, LCUR
Trane Technologies
Laval, QC
Full-time
Function as a sales and marketing representative and liaison between customers and the Commercial Sales Office
Added 9 hours ago
Parts Representative - Order Desk
Brandt Group of Companies
Regina, SK
Full-time
Provide knowledgeable inside sales support by confirming delivery schedules, troubleshooting technical questions, and recommending parts that best fit customer needs.
Added 9 hours ago
Inside Sales Representive
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Halifax, NS
Full-time
Join a dynamic new department at Richelieu. We are seeking an outgoing, sales-driven team member to fill a permanent, full-time position as an Inside Sales Representative at our Dartmouth…
Added 9 hours ago
Business Development Manager
Merit Kitchens Ltd.
Surrey, BC
$75,000 to $85,000 CAD / year
Full-time
…revenue-generating accounts. The BDM will develop and maintain a strong sales pipeline through proactive outreach, territory development, industry networking, and face-to-face prospecting,…
Added 10 hours ago
Merchandising Associate: Full Time (6M Contract) - VANCOUVER
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 13 hours ago
Inside Sales Representative
Triad Financial Services Inc
Toronto, ON
Up to $65,000 USD / year
Full-time
The Inside Sales Representative is responsible for growing loan originations by building strong relationships with RV and Marine dealerships through proactive outbound communication,…
Added 14 hours ago
Représentant-e interne - Montréal
Benjamin Moore & Co
Montreal, QC · Saint-Laurent, QC
Other
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Added 14 hours ago
Sales Associate, Dynamic (Montreal, QC)
Scotia Global Asset Management
Montreal, QC
Full-time
…tasks, as a learning opportunity, to become a candidate for an Inside Sales Representative position within a few…
Added 15 hours ago
Inside Sales Representative
Samrat Building Supply Ltd
Surrey, BC
Full-time
✅ Strong inside sales and lead generation skills - able to identify opportunities and convert inquiries into orders
Added 15 hours ago
Mack Sales Manager
Vision Truck Group
Cambridge, ON
Full-time
…individual with strong leadership abilities to join our team as Mack Sales Manager at our new Head Office in Cambridge. This role provides a fantastic opportunity to lead, coach and mentor…
Added 15 hours ago
Senior Specialist, Insurance Education & Engagement / Inside Sales Representative
Ontario Medical Association
Toronto, ON
Full-time
The Senior Specialist, Insurance Education & Engagement / Inside Sales Representative, develops contacts and business relationships with medical schools and universities, OMA, Canadian…
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Added 15 hours ago
Sales Associate, Dynamic (Montreal, QC)
Scotiabank
Montreal, QC
…tasks, as a learning opportunity, to become a candidate for an Inside Sales Representative position within a few…
Added 16 hours ago
Merchandising Execution Associate Part Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 17 hours ago
Enterprise Hunter Inside Sales Representative
HP
Mississauga, ON
Full-time
The Inside Sales Representative (ISR) partners with the Account Executive (AE) to retain recurring revenue and create new opportunities with existing or new accounts. In this role, you…
Added 17 hours ago
Business Development Specialist
Express Employment Professionals - Cambridge
Cambridge, ON
$60,000 to $90,000 CAD / year
Full-time
Business Development-Outside Sales is responsible for promoting and selling heavy duty truck parts to customers in a designated territory.

Lifebreath

HVAC Technical Support / Warranty Representative

London, ON, Canada

Pay: Annual base salary starting at a minimum of $55,000.
Job type: Full-time
Apply by: Mar 21, 2027
Experience: Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

We think every breath is as important as the next. That’s why we create better systems to improve the air around you, producing healthier environments for happier families. With quality air comes quality care.

About Zehnder Ventilation North America

Zehnder Group is a global leader in Indoor Climate Solutions. Our mission is to deliver premium-quality, energy-efficient ventilation systems that elevate comfort and health in homes. Zehnder’s Ventilation business group in North America comprises of two brands – Zehnder and Lifebreath, that are both leaders in their respective residential market segments.

Technical Support / Warranty Representative

The Technical Support / Warranty Representative provides prompt, professional, and knowledgeable technical assistance to customers, contractors, wholesalers, and internal stakeholders. This role is responsible for troubleshooting product-related issues, delivering accurate technical guidance, resolving customer concerns in a timely manner, and ensuring an exceptional customer support experience while supporting company quality and service objectives.

Essential Duties and Responsibilities:

Assess, diagnose, and provide technical support and troubleshooting assistance for Lifebreath HRV, ERV, IAQ, and ventilation products to Contractors, Territory Managers and Wholesalers.
Respond to technical inquiries received via phone, email, and other communication channels, providing timely and accurate solutions while documenting, maintaining, and updating records of interactions with Contractors, Territory Managers, and Wholesalers.
Follow up on open technical support cases where applicable and conduct scheduled callbacks to ensure timely issue resolution and customer satisfaction.
Interpret diagrams, installation manuals, product specifications, and control schematics to assist with product installation, operation, and service-related issues.
Escalate and collaborate with Engineering and Quality Assurance to analyze product performance trends, identify recurring issues, determine root causes, and recommend corrective actions for continuous improvement.
Support Engineering, Customer Care and Marketing teams by reviewing and providing input on product literature, specifications, installation manuals, price lists, and website content to ensure accuracy and currency.
Stay current on market conditions, industry trends, product developments, building code changes, and HVAC and indoor air quality technologies.
Receive, review, and process warranty claims and Return Merchandise Authorization (RMA) requests in accordance with company policies, procedures and warranty eligibility.
Identify and investigate product failures, recurring issues, and performance trends, collaborating with Engineering, Manufacturing, and Quality Assurance to determine root causes and implement corrective actions.
Manage warranty claims, inspections, returns, and shipments, providing timely communication of return procedures, warranty determinations, claim status updates, and applicable credits to Wholesalers and Territory Managers.
Communicate professionally with contractors, wholesalers, Territory Managers, and internal stakeholders to provide timely and accurate resolution of warranty claims while supporting customer satisfaction.
Build and maintain professional working relationships with Contractors, Territory Managers, Wholesalers and cross-functional departments.
Communicate technical support and warranty concerns, emerging trends, escalations, and customer-impacting issues to the Inside Sales and Customer Care Manager, ensuring appropriate awareness and resolution.
Support the development and continuous improvement of Technical Support and Warranty procedures, driving process efficiencies, reducing warranty claims, enhancing customer satisfaction, and maintaining compliance with ISO standards and company policies.
Demonstrate strong verbal and written communication skills in a moderate to fast-paced customer service environment.
Maintain excellent organizational and time management skills while managing multiple priorities and meeting established service levels.
Maintain proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business and internet-based platforms required to perform job duties effectively.
Travel occasionally to customer and contractor sites to support field troubleshooting, product investigations, training activities, and resolution of complex technical issues.
All other duties as assigned by the Manager.

Qualifications, Skills & Experience

Minimum of 1 year of practical experience in HVAC, ventilation, indoor air quality (IAQ), or related industry.
Strong customer service skills with the ability to provide professional, courteous, and effective support to contractors, wholesalers, Territory Managers, and internal stakeholders.
Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
Ability to work independently with minimal supervision while effectively managing multiple priorities and responsibilities.
Working knowledge of Lifebreath products, their applications, installation requirements, operating principles, warranty and limitations.
Ability to develop a thorough understanding of company pricing structures, product offerings, policies, and procedures through training and experience.
Strong aptitude for learning and applying technical knowledge related to ventilation systems, controls, troubleshooting, installation, and product operation.
Strong attention to detail and ability to review and interpret technical documentation, specifications, installation manuals, engineering drawings, and product literature.
Customer-focused mindset with a commitment to understanding customer needs and maintaining positive, productive business relationships.
Strong organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and ensure work is completed efficiently and accurately.
Demonstrated problem-solving and decision-making abilities, including the capacity to evaluate situations, identify root causes, and recommend appropriate solutions.
Ability to exercise sound judgment, professionalism, discretion, and tact when dealing with challenging situations, customer complaints, and escalated technical issues.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, Teams, and other business software systems.
Experience with ERP, CRM, case management, or warranty tracking systems is considered an asset.
Commitment to continuous learning, professional development, and staying current with industry trends, building codes, and technological advancements.

Why Join?

Being part of a multinational market leader.
Annual base salary starting at a minimum of $55,000.
Comprehensive benefits package
We take great pride in our first-class team and open-door approach at all levels.
Growing company.
Focus on continuous innovation.

We thank all applicants; however, only the most qualified candidates will be contacted.

Apply About employer

More about this job

Responsibilities

Provide technical support and troubleshooting assistance for ventilation products while managing warranty claims and return authorizations. Collaborate with engineering and quality assurance teams to identify product performance trends and implement corrective actions.

Requirements

Requires at least one year of practical experience in HVAC, ventilation, or indoor air quality industries. Candidates must possess strong customer service skills and the ability to interpret technical documentation and installation manuals.

Skills

HVAC
Technical support
Warranty processing
Troubleshooting
Customer service
Communication
Product diagnostics
Installation manual interpretation
Microsoft Office
Time management
Problem solving
Data documentation
Relationship building
Indoor air quality
Technical writing

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Ventilation
Indoor Air Quality
HRV
ERV
Warranty
Technical Support
Troubleshooting
Customer Service
Engineering
Quality Assurance
Microsoft Office
Outlook
Excel
Word
Teams
ERP
CRM
ISO Standards
Building Codes
Product Installation
Technical Documentation
RMA
Manufacturing
Industrial Machinery

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