Business Analyst, Senior- Contract (Toronto, ON – Hybrid)

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Please note this is a 20 month contract with the possibility of extension based on business needs. 

Job Title: Senior Business Analyst

Reports to: Manager, Government Performance & Reporting

Vacancy status: This posting is for an existing position.

Purpose of the Role

We are looking for an experienced and highly skilled Senior Business Data Analyst to join our Performance Reporting & Insights team. In this role, you will be responsible for compiling, verifying, and analyzing business data from internal and external sources to provide accurate and timely reporting of key metrics related to Government Contracts and enable data-informed decision-making. The role serves as a strategic bridge between data and business strategy, ensuring insights are relevant and aligned with organizational objectives and government partner expectations.

Key responsibilities include designing and delivering impactful analytics, performance metrics, and data visualizations to evaluate program outcomes. Working in a highly collaborative environment, this role will partner cross-functionally with Medical Sciences, Operations, and business teams to identify business needs, analyze performance, and develop data-driven solutions while ensuring compliance with regulatory requirements. The Senior Business Data Analyst will leverage internal and external data using Advanced Excel and POWER BI to build complex models and focus on transforming data into insights to demonstrate value to government partners. Combining strong technical proficiency with business acumen, the individual plays a critical role in transforming complex data into meaningful insights that drive strategic decision-making.

Your responsibilities will include:

Program Analytics, Reporting & Performance Insights

• Lead the development and delivery of analytics, reporting, and performance measurement to support government contract programs
• Ensure government contracts, reporting obligations, and governance requirements are effectively managed, monitored, and fulfilled.
• Collaborate with subject matter experts to extract, cleanse, analyze, and interpret data from multiple sources
• Monitor and report on contract performance and program outcomes while ensuring compliance with contractual obligations
• Ensure timely delivery of government reporting and compliance requirements
• Conduct analyses and predictive modeling to identify trends, opportunities, risks, and performance drivers.
• Design and develop comprehensive program evaluation reports for internal stakeholders and government partners
• Support business leaders by translating complex data into meaningful insights that inform strategic decisions
• Standardize, automate, and continuously improve reporting processes to increase efficiency, accuracy, and scalability
• Develop and maintain reporting documentation, governance frameworks, and operating procedures to strengthen analytical and business objectives in a time sensitive manner
• Maintain and enhance dashboards, scorecards, and reports developed using Power BI, Excel, and other reporting tools
• Develop analytics and reporting capabilities, including required documentation and governance
• Monitor and maintain contract reporting obligations, facilitate the extension, close-out, or renewal of contracts; ensure all contract details align with provincial guidelines, as well as cooperate guidelines, policies, objectives, and goals
• Maintain data governance standards and oversee the accuracy, integrity, and consistency of information used in reporting and decision-making.

Cross-Functional Collaboration & Program Implementation

• Collaborate with cross-functional teams, including but not limited to, Data Management, Decision Sicence, Operations, Medical Sciences, Client Services, Finance, Accounts Receivable, Accounts Payable, IT, and other stakeholders to support successful program execution
• Partner crossfunctionally for the extraction, cleansing, and analysis of complex information from a variety of databases to independently generate reports and dashboard creation
• Identify and implement process improvements that enhance efficiency, reporting quality, and operational effectiveness.
• Lead change management activities that drive adoption of new reporting tools, dashboards, and data-driven processes.
• Foster strong working relationships across departments to ensure alignment, accountability, and effective communication.
• Champion a culture of data-driven decision-making and continuous improvement throughout the organization.
• Monitor operational changes to ensure contract obligations and compliance with government programs are consistently met.
• Support business growth opportunities by assessing new government programs, policies, and funding initiatives.

Data Governance and Change Management

• Lead data governance initatives by interpreting, reviewing, assessing essential data processes required to support decision-making for the business
• Facilitate and lead the implementation and execution of data governance processes to ensure data across all reporting are gathered, standardized, streamlined, and processed according to internal standards
• Provide data governance support cross-functionally with other teams to ensure accuracy, completeness, and consistency in the data
• Lead change management initiatives after the delivery of analytical dashboards to help the business adopt, embed, and fully maximize the use of data in every day decision making
• Identifies opportunities for efficiency where required

What you bring to the role:

• Bachelor’s Degree in Computer Science, Informatics, Statistics, Engineering or other relevant field, or the equivalent combination of professional experience. Master’s degree is considered an asset.
• 5+ years’ experience in utilizing advanced data analysis and visualization tools (Power BI, Excel Power Pivots, MS SQL etc.)
• Advanced knowledge and experience in Power BI
• Advanced MS Office skills (Excel, PowerPoint, Word, Access, Visio) with demonstrated ability in preparing presentations
• Strong analytical and communication; to not only manipulate but also derive and communicate  clear and meaningful interpretations evidenced from data
• Experienced in SQL, Python, R and using PowerBI to create new datasets, composite models in POWER BI and MS SQL based on unique joins required to report or answer specific questions for the business
• POWER BI Dashboards, Advanced Excel Reporting
• Capability to liaise with all levels across the enterprise on projects and ad-hoc requests
• Excellent written and oral communication skills
• Strong communication skills, with the ability to clearly convey complex data to non-technical audiences.
• Demonstrated ability to work independently and seek assistance/guidance if necessary
• Ability to take initiative, multi-task, and work in a fast-paced environment
• Ability to learn quickly and high-level of adaptability
• Strong attention to detail
• Experience in the healthcare industry is an asset
• Experience working with government and/or in a regulatory environment is an asset 

Why Join us? 

Join a team where your insights directly influence strategic decisions and help demonstrate the value of critical healthcare programs to government partners. In this highly visible role, you'll leverage advanced analytics and Power BI expertise to transform complex data into meaningful business outcomes while collaborating with leaders across the organization. This is an opportunity to drive innovation, strengthen data-driven decision-making, and make a measurable impact on programs that support communities across Ontario.

Salary range: $81,431 - $103,825 CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!