Case Coordinator - Vocational Services

Title: Case Coordinator

Department: Vocational Services

Reports to: Program Manager

The Case Coordinator is responsible for fostering a strong relationship between the program and its stakeholders, including clients, staff, community connections, and employers. This is achieved by efficiently providing administrative support and coordinating program activity with friendly, enthusiastic and professional service with all clients, team members and external customers. This role is responsible for data entry, answering the phone, outbound calling, receiving faxes and emails, scheduling services or supports, as well as invoicing. Must have excellent communication and customer service skills.

Duties/Responsibilities:

• Support the execution and operation of a new initiative to support unemployed and underemployed Albertans  
• Assist clients with completing paperwork to avoid errors and inaccurate information  
• Receive incoming calls and greet visitors upon arrival 
• Coordinate referrals and connections to community resources  
• Maintain records and update client files and client tracking system  
• Complete data entry and coordinate clients’ appointments  
• Development of materials necessary to deliver services 
• Attend appointments with clients in the community as needed  
• Pick up or drop off supplies or items for clients as needed  
• Other administrative tasks as assigned  

Minimum Qualifications:

• Bachelor’s Degree or Diploma and 2 years of related experience in career and employment services, human services, or healthcare. Equivalencies will be considered.  
• Ability to manage competing priorities 
• Excellent written and oral communication skills 
• Experience working with diverse population groups  
• Security background check required 

• May be required to work evenings and/or weekends 
• Driver’s licence and reliable vehicle required; ability to travel within city limits regularly/outside city limits occasionally 

Inclusion
 
We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation 
 
Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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