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Added 8 mins ago
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Lifemark Health Group

Client Services Coordinator

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
Posting language: English
Posted: Oct 6, 2026

Original job description

Viewpoint Calgary- Client Service Coordinator

Location:

Viewpoint Calgary

37 Quarry Park Blvd SE, Suite - 160, Qualico Parkside

Calgary, Alberta, T2C 5H9

Status:

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Client Service Coordination:

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Your responsibilities include:

Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database
Send consultants medical or other files necessary for the completion of the service.
Receive and direct examinees and assist them with forms completion where necessary.
Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
Receive and transfer incoming calls.
Coordinate courier deliveries and pickups.
Maintain accurate records
Word process a variety of documents, forms, and report data as required.
Provide administrative and clerical support to consultants, management and staff.
Develop and foster Client and Assessor relationships.
Working with national accounts and facilitating Independent Medical Evaluation appointments
Triage and coordinate files, ensuring appropriate service is being provided
Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
Screening for conflict of interest and advising the appropriate parties when this arises
Scheduling the service(s) with our roster of medical and paramedical assessors
Booking secondary service providers when necessary (e.g. transportation, interpretation).
Creating notifications consistent with our Service Level Agreements (SLAs)
Producing the relevant directives for the assessor(s)
Meeting deadlines
Data entry and data accuracy
Customer service
Other duties as assigned.

Qualifications:

Relevant post-secondary/community college education
3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
Effective verbal and written communication skills
Proven organizational and multi-tasking skills
Knowledge of medical terminology and medical transcription experience is a strong asset
Strong customer service orientation
Strong attention to detail
Mature and strong work ethic
Proven organizational and multi-tasking skills

Why choose Viewpoint?

Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

Apply About employer

More about this job

Responsibilities

Coordinate and schedule independent medical evaluations, manage referral files and documentation, screen for conflicts of interest, and arrange related services such as transportation or interpretation. Provide front-line customer service and administrative support to clients, assessors, consultants, management, and staff while maintaining accurate records and meeting service deadlines.

Requirements

Requires relevant post-secondary or community college education and three years of experience in client service or administration, ideally in insurance or healthcare. Candidates should have strong computer, communication, organizational, multitasking, and customer service skills; medical terminology and medical transcription experience are assets.

Skills

Customer Service
Administrative Support
Scheduling
Database Use
Microsoft Word
Microsoft Excel
Microsoft Office
Outlook
Adobe Acrobat
Data Entry
Attention to Detail
Organization
Multitasking
Written Communication
Verbal Communication
Medical Terminology

Benefits

Flexible Health and Dental Benefits
Employee Assistance Program
Employee Discount
Employee Stock Purchase Plan
Paid Vacation
Wellness Days
Continuing Education Allowance
Corporate Gym Membership Discount
Internal Training and Development
Mentorship Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Independent Medical Evaluation
Medical Assessments
Client Service Coordination
Administrative Support
Insurance
Healthcare
Medical Terminology
Medical Transcription
Referral Screening
Conflict of Interest Screening
Appointment Scheduling
Case Documentation
Database
Microsoft Office
Microsoft Word
Microsoft Excel
Outlook
Adobe Acrobat
Data Entry
Data Accuracy
Customer Service
Service Level Agreements
Courier Coordination
Transportation Coordination
Interpretation Services
File Management

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