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Added 4 mins ago
SP
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Lifemark Health Group

Client Services Coordinator

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
Posting language: English
Posted: Oct 6, 2026

Original job description

Viewpoint Calgary- Client Service Coordinator

Location:

Viewpoint Calgary

37 Quarry Park Blvd SE, Suite - 160, Qualico Parkside

Calgary, Alberta, T2C 5H9

Status:

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Client Service Coordination:

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Your responsibilities include:

Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database
Send consultants medical or other files necessary for the completion of the service.
Receive and direct examinees and assist them with forms completion where necessary.
Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
Receive and transfer incoming calls.
Coordinate courier deliveries and pickups.
Maintain accurate records
Word process a variety of documents, forms, and report data as required.
Provide administrative and clerical support to consultants, management and staff.
Develop and foster Client and Assessor relationships.
Working with national accounts and facilitating Independent Medical Evaluation appointments
Triage and coordinate files, ensuring appropriate service is being provided
Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
Screening for conflict of interest and advising the appropriate parties when this arises
Scheduling the service(s) with our roster of medical and paramedical assessors
Booking secondary service providers when necessary (e.g. transportation, interpretation).
Creating notifications consistent with our Service Level Agreements (SLAs)
Producing the relevant directives for the assessor(s)
Meeting deadlines
Data entry and data accuracy
Customer service
Other duties as assigned.

Qualifications:

Relevant post-secondary/community college education
3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
Effective verbal and written communication skills
Proven organizational and multi-tasking skills
Knowledge of medical terminology and medical transcription experience is a strong asset
Strong customer service orientation
Strong attention to detail
Mature and strong work ethic
Proven organizational and multi-tasking skills

Why choose Viewpoint?

Comprehensive and flexible health and dental choices with Flex benefits
Lifemark Employee Assistance Program
Shoppers Drug Mart Employee Discount (30%)
Employee Stock Purchase Plan (25%)
Paid vacation and Wellness days
Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
Goodlife Fitness Corporate Discount Gym Membership
Ongoing internal training and development with opportunities for mentorship
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

Apply About employer

More about this job

Responsibilities

The Client Services Coordinator acts as the primary point of contact, managing Independent Medical Evaluation schedules and coordinating files for consultants. They provide comprehensive administrative support, including data entry, document processing, and fostering relationships with clients and assessors.

Requirements

Candidates must have at least 3 years of experience in a client service or administrative role, preferably within the insurance or healthcare sectors. Proficiency in MS Office and strong organizational skills are required, with medical office or legal assistant training considered an asset.

Skills

Client service
Administrative support
Data entry
Scheduling
Communication
Multi-tasking
Organization
Attention to detail
MS Word
Excel
Database management
Medical terminology
Transcription
Conflict resolution
Customer service

Benefits

Health insurance
Dental insurance
Employee assistance program
Employee discount
Employee stock purchase plan
Paid vacation
Wellness days
Continuing education allowance
Gym membership discount

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Administrative Support
Independent Medical Evaluation
Insurance
Healthcare
Data Entry
Scheduling
MS Office
Outlook
Adobe Acrobat
Medical Terminology
Transcription
Customer Service
Service Level Agreements
Documentation
Coordination
Reporting
Conflict of Interest Screening

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