Office Admin
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Experience: A minimum of 1 year of relevant administrative experience, including customer service experience in a high-volume, front-counter environment within the last 5 years.
- Posting language
- English
- Posted
Original job description
AssessMed Mississauga- Office Admin
Location:
AssessMed Mississauga
5945 Airport Road, Suite 335, Mississauga, Ontario L4V 1R9
Status:
Permanent Full-time, In-Person
About AssessMed
For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to , auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).
Position Overview
We are seeking an energetic, enthusiastic, and highly proactive Office Administrator to join our fast-paced team. The ideal candidate is a quick-thinking professional who thrives in a dynamic environment, easily pivots between tasks, and maintains a high level of stamina to support the physical and administrative demands of a busy medical office.
Main Responsibilities
Location:
AssessMed Mississauga
5945 Airport Road, Suite 335, Mississauga, Ontario L4V 1R9
Status:
Permanent Full-time, In-Person
About AssessMed
For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to , auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).
Position Overview
We are seeking an energetic, enthusiastic, and highly proactive Office Administrator to join our fast-paced team. The ideal candidate is a quick-thinking professional who thrives in a dynamic environment, easily pivots between tasks, and maintains a high level of stamina to support the physical and administrative demands of a busy medical office.
Main Responsibilities
- Client Intake & Reception: Greet clients warmly to provide an inviting atmosphere; handle inquiries, manage front counter check-ins promptly, notify assessors, and ensure all appropriate service forms (consent and summary forms) are accurately completed, signed, and witnessed.
- Identity & Privacy Compliance: Complete mandatory photo ID checks for all assessments, document the ID type on consent forms, and maintain strict confidentiality regarding personal information and personal health information (PHI).
- Communication Management: Answer and manage incoming calls with exceptional professionalism, accuracy, and efficiency; execute high-volume outreach including 100+ appointment reminder calls per day.
- Dynamic Office Coordination: Maintain an energetic and active presence across the office floor; seamlessly move between the front counter, clinical areas, and back-office to chaperone assessments, manage ingoing/outgoing mail, and coordinate courier services.
- Inventory & Logistics: Monitor office supply inventory, track usage, and place orders proactively. Frequently organize the supply room and reception areas, which includes safely lifting, moving, and stocking boxes and parcels weighing up to 20 lbs.
- Administrative Support: Execute daily data entry, scanning, digital archiving, filing, and other administrative tasks as assigned to ensure a smooth, deadline-driven workflow.
- Education: A Medical Office Assistant Certificate or Office Administration Diploma.
- Experience: A minimum of 1 year of relevant administrative experience, including customer service experience in a high-volume, front-counter environment within the last 5 years.
- Physical & Mindset Attributes:
- High energy, enthusiasm, and a positive, solution-oriented attitude.
- Quick-thinking capabilities with the agility to multi-task, problem-solve on the spot, and work effectively under pressure.
- Excellent physical stamina, including the ability to stay active throughout the workday and safely lift up to 20 lbs.
- Technical Skills:
- Proficient in English speaking and writing skills.
- Minimum typing speed of 45 WPM.
- Median skill level in Microsoft Office Suite (Word, Excel, Outlook, Teams).
- Prior experience using SmartSimple is considered a strong asset.
- Core Competencies: Superior communication skills, sharp attention to detail, exceptional teamwork, and the ability to build strong professional relationships while staying focused on operational results.
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence
More about this job
Responsibilities
Welcome and check in clients, manage calls and high-volume appointment reminders, verify identification, protect confidential health information, and coordinate assessment chaperoning and office logistics. Complete data entry, scanning, archiving, filing, supply management, and other administrative tasks to support an efficient office workflow.
Requirements
Requires a Medical Office Assistant Certificate or Office Administration Diploma and at least one year of relevant administrative experience, including recent customer service in a high-volume front-counter environment. Candidates must have strong English communication skills, type at least 45 WPM, demonstrate proficiency with Microsoft Office, and be able to stay active and lift up to 20 pounds; SmartSimple experience is an asset.
Skills
- Client Intake
- Reception
- Customer Service
- Appointment Reminder Calls
- Identity Verification
- Privacy and Confidentiality
- Medical Office Administration
- Data Entry
- Scanning and Digital Archiving
- Filing
- Microsoft Office
- SmartSimple
- Inventory Management
- Courier Coordination
- Multitasking
- Communication
Benefits
- Flexible Health and Dental Benefits
- Employee Assistance Program
- Employee Discount
- Employee Stock Purchase Plan
- Paid Vacation
- Wellness Days
- Continuing Education Allowance
- Corporate Gym Membership Discount
- Internal Training and Development
- Mentorship Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Medical Office Assistant Certificate
- Office Administration Diploma
- Medical Office
- Medico-Legal Evaluations
- Client Intake
- Reception
- Customer Service
- Appointment Reminders
- Photo ID Verification
- Personal Health Information
- Confidentiality
- Consent Forms
- Data Entry
- Scanning
- Digital Archiving
- Filing
- Microsoft Office
- Word
- Excel
- Outlook
- Teams
- SmartSimple
- Inventory Management
- Courier Services
- Mail Handling
- 45 WPM Typing
- Multitasking
- Front-Counter Service