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Added 46 mins ago
Indigenous Wellness Specialist FHT
St. Michael's Hospital
Toronto, ON
Temporary
…Family Health Team, which is part of the Unity Health Primary and Community Care Program is focused on providing comprehensive primary care to more than 45,000 patients. The Wellness…
Added 10 hours ago
Project Manager - Restoration
ARS Responds Canada
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
As we continue to grow and evolve, we are looking for talented individuals who want to be part of a dynamic and expanding organization. We offer a competitive compensation package that…
Added 11 hours ago
Manager, Indigenous Community Development
Douglas College
New Westminster, BC
Full-time
Reporting to the Associate Vice President, Student Affairs, the Manager, Indigenous Community Development is responsible for planning, implementing, and overseeing Indigenous community…
Added 12 hours ago
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Oversee development and delivery of program reporting and performance dashboards
Added 13 hours ago
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Oversee development and delivery of program reporting and performance dashboards
Added 14 hours ago
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
$120,000 to $160,000 CAD / year
Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 14 hours ago
Clinical Counsellor
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Surrey, BC
Full-time
Supports Clinical Supervisor and site Manager to coordinate the development, management and provision of clinical service and programs.
Added 15 hours ago
Manager, Infrastructure and Cloud Services
General Dynamics Mission Systems–Canada
Ottawa, ON
$120,000 to $160,000 CAD / year
Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 15 hours ago
Manager, Infrastructure and Cloud Services
General Dynamics Mission Systems–Canada
Ottawa, ON
$120,000 to $160,000 CAD / year
Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 15 hours ago
Transitional Case Manager - Addiction, Substance Use Disorder Service
CMHA Thames Valley Addiction and Mental Health Services
London, ON
$27.14 to $37.26 CAD / hour
Part-time
The Addiction Transitional Case Manager will perform duties and responsibilities consistent with providing a psychosocial model of care to assist in streamlining access to community…
Added 16 hours ago
Executive Director
Homelessness Society of the Bow Valley
Canmore, AB
Full-time
Oversee and support the Program Manager, including participation in hiring and staff performance reviews.
Added 16 hours ago
Manager, Software Engineering
Arc'teryx Equipment
North Vancouver, BC
Full-time
As a Manager, Software Engineering, you’ll lead and manage a team of software developers and leads in the development and maintenance of our web and mobile platforms and digital properties,…
Added 16 hours ago
Manager, Software Engineering
ARC'TERYX
North Vancouver, BC
Full-time
As a Manager, Software Engineering, you’ll lead and manage a team of software developers and leads in the development and maintenance of our web and mobile platforms and digital properties,…
Added 20 hours ago
Project Administration Manager
Morgan Construction & Environmental Ltd.
AB · Edmonton, AB
Other
Build bench strength through competency matrices, cross-training plans, development pathways, and succession planning so the team is not dependent on any one person, including you.
Added 21 hours ago
Project Coordinator
ARS Responds Canada
Toronto, ON · North York, ON
$70,000 to $80,000 CAD / year
Full-time
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Added 21 hours ago
Project Manager, Design and Technical
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Metrolinx’s GO Expansion program is delivering more GO service across the network, including the capacity to deliver two-way service every 15 minutes or better on core routes. Work is…
Added 22 hours ago
Project Manager, Design and Technical
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Added 1 day ago
Learning Consultant
Covenant Health Canada
AB · Edmonton, AB
Temporary
Are you an experienced learning and development professional with a passion for strengthening capability in a complex healthcare environment? Do you thrive in a consultative role,…
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Manager, Emergency Department, London Regional Veterinary Emergency & Referral Hospital
VCA Animal Hospitals
London, ON
Volunteer
We are currently welcoming an Emergency Department Manager to join our leadership team. Reporting directly to the General Manager, this full-time role is responsible for overseeing the…
Added 1 day ago
Manager, Operations and Business Development – Events
University of Ottawa
Ottawa, ON · University Centre
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…future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides…
Added 1 day ago
Registered Nurse, Perinatal
Fraser Health
Surrey, BC
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Provides feedback to the Manager/delegate on the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards of care, order sets and…
Added 1 day ago
Nurse Practitioner (NP) - Primary care and Mental Health Focus
Durham Community Health Centre
Oshawa, ON
Full-time
Provide leadership by promoting a proactive and supportive team environment, contributing substantively to the development, implementation, and evaluation of an emerging program and related…
Added 1 day ago
Data Migration Lead
SE Health
Markham, ON
Contract
Develop and maintain the overall migration strategy, roadmap, and execution plan in collaboration with the RCH senior project manager as part of the broader program plan.
Added 1 day ago
Youth Mentor
TVCC
London, ON
Internship
…fill an upcoming vacancy in the Early Childhood, School Age and Adolescent Program. The Youth Mentor will support Family and Community Services and will work collaboratively within…
Added 1 day ago
Registered Nurse, Transition Line (Specialty Nursing) - Surrey Memorial Hospital
Fraser Health
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Full-time
…skills by rotating through a specialty nursing unit(s) prior to and/or during the undertaking of post graduate course work applicable to the relevant specialty nursing unit(s). As such,…

Lifemark Health Group

Program Manager, WSIB Programs, Ontario

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Experience: 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

The Opportunity:

The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.

Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.

The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.

Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of Care

Key Responsibilities:

Client Leadership & Governance

Act as the primary interface with the WSIB & OWN for all operational matters
Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
Provide proactive communication on program performance, risks, and system pressures
Manage issue escalation and resolution in collaboration with the client

Central Coordination Services (CCS) Operations

Oversee centralized intake, triage, and referral allocation across the province
Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
Coordinate scheduling, rescheduling, and no-show management through centralized processes
Ensure seamless coordination across Lifemark clinics
Oversee onboarding, credentialing, and ongoing program management within clinics
Identify gaps in geographic or service coverage and implement mitigation strategies
Act as escalation point for provider performance issues and conflict resolution

Quality Assurance & Clinical Alignment

Ensure consistent application of quality assurance processes across all providers
Monitor adherence to clinical pathways, documentation standards, and reporting requirements
Partner with clinical leadership to address quality gaps and identify training needs
Drive consistency in service delivery across a multi-provider network

Data, Reporting & Business Intelligence

Oversee development and delivery of program reporting and performance dashboards
Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
Analyze trends and translate data into actionable insights and recommendations
Ensure standardized data collection and reporting processes across all providers
Sharing and socializing data insights that inform clinics and leadership on status of the program

Financial Oversight (Billing & Block Model Integrity)

Oversee centralized invoicing and billing processes across all providers
Ensure accuracy and compliance with WSIB block funding requirements
Monitor financial trends, variances, and potential risks
Partner with internal finance teams to support audits, reconciliation, and reporting

Issue Resolution & Continuous Improvement

Act as the central escalation point for operational, clinical, and system-related issues
Lead root cause analysis and implement corrective actions
Identify opportunities to improve workflows, efficiency, and service delivery
Drive continuous improvement across the program based on performance insights

What we're looking for:

7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Experience managing multi-site or network-based service delivery models
Demonstrated experience with centralized operations, intake models, or care coordination systems
Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments
Strong financial and operational acumen, including experience with reporting, billing, and performance management
Experience in rehabilitation, occupational health, or disability management is considered an asset

Core Competencies

Strong systems thinking and operational mindset
High level of ownership and accountability
Data-driven decision making and analytical capability
Ability to manage complexity and perform under pressure
Effective stakeholder management and communication skills

What Success Looks Like

Referrals are triaged and assigned efficiently across the network with minimal delays
Service level agreements are consistently met across all providers
The client has clear, timely, and actionable visibility into program performance
Billing processes are accurate, compliant, and transparent
Treatment clinics are aligned, high-performing, and accountable
Issues are identified and resolved proactively

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Apply About employer

More about this job

Responsibilities

Lead end-to-end delivery of Lifemark’s centralized WSIB programs, serving as the primary operational contact for WSIB and the Ontario Workers’ Network. Oversee intake and triage, provider performance, service quality, reporting, billing integrity, issue resolution, and continuous improvement across Ontario.

Requirements

Requires 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery, including experience with multi-site networks and centralized operations or care coordination. Candidates should bring strong client relationship, financial, operational, analytical, and communication skills; rehabilitation, occupational health, or disability management experience is an asset.

Skills

Program Management
Healthcare Operations
Centralized Operations
Intake And Triage
Care Coordination
Stakeholder Management
Provider Network Management
Quality Assurance
Clinical Pathway Alignment
Performance Reporting
Data Analysis
Billing And Financial Oversight
Issue Resolution
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

WSIB
Ontario Workers’ Network
Specialized Care Program
Interdisciplinary Treatment Program
Musculoskeletal Program
Mild Traumatic Brain Injury Program
Mental Health Program
Centralized Coordination Services
Intake
Triage
Referral Allocation
Care Coordination
Provider Network
Service Level Agreements
Clinical Standards
Return-To-Work
Quality Assurance
Clinical Pathways
Performance Dashboards
Key Performance Indicators
Billing Integrity
Block Funding
Invoicing
Financial Reconciliation
Root Cause Analysis
Continuous Improvement
Rehabilitation
Occupational Health
Disability Management

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