Find work in Canada.

333,967 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College of Applied Arts and Technology
Ottawa, ON
Full-time
…solutions. Reporting to the Associate Manager, Employee Learning and Development and working closely with the Director, Artificial Intelligence, you will partner with leaders, employees,…
Added 7 mins ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 7 mins ago
Operations Delivery Director
Allianz Partners
Cambridge, ON
$80,500 to $134,000 CAD / year
Full-time
As Operations Delivery Director you will be responsible for driving operational excellence, developing high-performing leaders and teams, and ensuring service, quality, and productivity…
Added 7 mins ago
Senior Manager, Talent Acquisition
Lifemark Health Group
Montreal, QC
Full-time
Reporting the the Senior Director, Talent Strategy, the Senior Manager, Talent Acquisition, is responsible for setting up the strategy, processes, and criteria to enable a systematic and…
Added 7 mins ago
Senior Director, Enterprise Systems & AI Enablement
C3 Media Inc
Toronto, ON · Greater Toronto Area, Canada
Full-time
Reporting to the Chief Operating Officer, the Senior Director will partner closely with IT and leaders across Cineflix to translate business priorities into practical, measurable outcomes.…
Added 7 mins ago
Human Resources Generalist
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
$80,000 to $100,000 CAD / year
Contract
…fixed-term maternity leave coverage. Reporting to the Senior Director, People Team, the HR Generalist will provide hands-on HR partnership and support to approximately 250 employees in…
Added 7 mins ago
Proposal Specialist/Proposal Manager
hcma architecture + design
Vancouver, BC
Full-time
4+ years of experience in a proposal role, proposal management, business development, pursuit management, or marketing within architecture, engineering, construction, planning, or a related…
Added 8 mins ago
Director, Food & Beverage
Groupe Nordik
Whitby, ON
Full-time
Leading a complex, high-volume, multi-outlet operation, the Director will bring together exceptional hospitality leadership, operational discipline, financial acumen and an entrepreneurial…
Added 8 mins ago
Field Admin Coordinator
Trans Mountain
Edmonton, AB
Reports to: Director, Edmonton Terminal & Control Centre
Added 8 mins ago
Senior Project Manager
National Research Council Canada
Ottawa, ON
Working alongside the Aurora Shield Program Director, the successful candidate will help shape and deliver a rapidly growing portfolio of research, technology development and innovation…
Added 8 mins ago
Manager, Community Relations
Lansdowne Stadium Limited
Ottawa, ON
Full-time
Reporting to the Director, Brand & Content, the Manager, Community Relations will be responsible for expanding the presence of the teams within the community and building awareness,…
Added 8 mins ago
Director, Programs & Advisor Community - Financial Horizons
The Canada Life Assurance Company
Hamilton, ON · London, ON · Toronto, ON
Design educational, business development, and leadership programs that help advisors grow their businesses.
Added 8 mins ago
Director, Engineering & Operations
Wesdome Gold Mines Ltd
Toronto, ON · Montreal, QC
Full-time
…professionals. Located in the Financial District near major business hubs, it is well connected to transit (a 5-minute walk to Union Station) and only 25 minutes from Pearson International…
Added 8 mins ago
Director of Operations, Specialty Nursing
Bayshore
ON
The Director of Operations, Specialty Nursing reporting to the National Director, Specialty Programs and Clinical Operations, is accountable for the strategic leadership, operational…
Added 8 mins ago
Relationship Manager, Employee & Community Giving
BMO
Toronto, ON · BMOPLACE
Full-time
Reporting to the Director, Employee & Community Giving Canada, the Relationship Manager, Employee & Community Giving manages internal and external partnerships aligned to community focused…
Added 23 mins ago
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 24 mins ago
Associate Director - Lead Software Developer
Royal Bank of Canada
Toronto, ON
Full-time
…play a key role in building modern applications to support business…
Added 24 mins ago
Assistant Director of People & Culture (Contract)
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
Full-time
This role reports to the Director of People & Culture, and oversees the People & Culture Manager, Talent Acquisition Manager, and People & Culture Coordinator. It is responsible for the…
Added 24 mins ago
Administrative Assistant
Providence Healthcare
Vancouver, BC
Other
Reporting to the Executive Director/Director/Operations Leader/Manager/Leader or designate, the Administrative Assistant performs a variety of confidential administrative and secretarial…
Added 24 mins ago
Manager, People Experience
BC Ferries
Nanaimo, BC
Other
Reporting to the Director, People Experience, you will play a key role in shaping the employee experience across a diverse and dynamic unionized environment. As a trusted advisor and…
Added 36 mins ago
Real Estate Agent – No Experience Needed (Dubai)
McCone Properties
AB · Edmonton, AB
Full-time
Discipline - you are building your own business here
Added 36 mins ago
Wealth Advisor
ATB Financial
Red Deer, AB
Full-time
As ATB's next Wealth Advisor, you will be working under the leadership of the Regional Director and will be responsible for the investment advice and holistic financial planning needs of…
Added 37 mins ago
Director of Construction
Synectics Inc.
Woodstock, ON
$150,000 to $160,000 CAD / year
Full-time
Support business development through proposals, interviews, and operational planning.
Added 37 mins ago
Head of Legal
Specsavers
Burnaby, BC
Full-time
You'll play a key role in shaping the legal strategy for the Canadian business while delivering hands-on support on day-to-day legal issues. Working closely with the Legal & Risk Director…
Added 39 mins ago
Manager, Client Engagement - Wayfinding
BrandActive
Toronto, ON
Full-time
…strategic work while helping shape and grow an evolving area of our…

Lifemark Health Group

Program Manager, WSIB Programs, Ontario

Toronto, ON, Canada

Pay: $100,000 to $125,000 CAD / year
Job type: Full-time
Experience: 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

The Opportunity:

The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.

Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.

The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.

Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of Care

Key Responsibilities:

Client Leadership & Governance

Act as the primary interface with the WSIB & OWN for all operational matters
Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
Provide proactive communication on program performance, risks, and system pressures
Manage issue escalation and resolution in collaboration with the client

Central Coordination Services (CCS) Operations

Oversee centralized intake, triage, and referral allocation across the province
Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
Coordinate scheduling, rescheduling, and no-show management through centralized processes
Ensure seamless coordination across Lifemark clinics
Oversee onboarding, credentialing, and ongoing program management within clinics
Identify gaps in geographic or service coverage and implement mitigation strategies
Act as escalation point for provider performance issues and conflict resolution

Quality Assurance & Clinical Alignment

Ensure consistent application of quality assurance processes across all providers
Monitor adherence to clinical pathways, documentation standards, and reporting requirements
Partner with clinical leadership to address quality gaps and identify training needs
Drive consistency in service delivery across a multi-provider network

Data, Reporting & Business Intelligence

Oversee development and delivery of program reporting and performance dashboards
Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
Analyze trends and translate data into actionable insights and recommendations
Ensure standardized data collection and reporting processes across all providers
Sharing and socializing data insights that inform clinics and leadership on status of the program

Financial Oversight (Billing & Block Model Integrity)

Oversee centralized invoicing and billing processes across all providers
Ensure accuracy and compliance with WSIB block funding requirements
Monitor financial trends, variances, and potential risks
Partner with internal finance teams to support audits, reconciliation, and reporting

Issue Resolution & Continuous Improvement

Act as the central escalation point for operational, clinical, and system-related issues
Lead root cause analysis and implement corrective actions
Identify opportunities to improve workflows, efficiency, and service delivery
Drive continuous improvement across the program based on performance insights

What we're looking for:

7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Experience managing multi-site or network-based service delivery models
Demonstrated experience with centralized operations, intake models, or care coordination systems
Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments
Strong financial and operational acumen, including experience with reporting, billing, and performance management
Experience in rehabilitation, occupational health, or disability management is considered an asset

Core Competencies

Strong systems thinking and operational mindset
High level of ownership and accountability
Data-driven decision making and analytical capability
Ability to manage complexity and perform under pressure
Effective stakeholder management and communication skills

What Success Looks Like

Referrals are triaged and assigned efficiently across the network with minimal delays
Service level agreements are consistently met across all providers
The client has clear, timely, and actionable visibility into program performance
Billing processes are accurate, compliant, and transparent
Treatment clinics are aligned, high-performing, and accountable
Issues are identified and resolved proactively

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Apply About employer

More about this job

Responsibilities

The Program Manager is responsible for the end-to-end delivery of WSIB programs, overseeing intake, triage, provider network performance, and service quality. They act as the primary interface with WSIB and the Ontario Workers’ Network while driving operational consistency and financial integrity across the clinic network.

Requirements

Candidates must have 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery. Proven ability to manage complex client relationships and experience with centralized operations or care coordination systems are required.

Skills

Program Management
Healthcare Operations
Service Delivery
Stakeholder Management
Data Analysis
Performance Management
Billing Integrity
Clinical Alignment
Quality Assurance
Operational Leadership
Conflict Resolution
Strategic Planning
Reporting
Risk Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Healthcare Operations
WSIB
Ontario Workers' Network
Service Level Agreements
Centralized Coordination
Clinical Pathways
Performance Dashboards
Billing Integrity
Block Funding
Quality Assurance
Stakeholder Management
Return-to-work
Occupational Health
Disability Management
Data Analysis
Operational Acumen
Governance
Root Cause Analysis
Credentialing

Report this job