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Added 1 hour ago
AC
Director, B2B and Commercial Platforms, Canada
Alimentation Couche-Tard
Laval, QC
- Full-time
Reporting to the Vice President, Food and Retail, Canada, this position is responsible for overseeing the Canadian B2B business and the national HSD network while supporting long-term…
Added 1 hour ago
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 1 hour ago
HR
Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
Coordinate the team regarding resources allocations within the projects with the Project Portfolio Director / Project Director,
Added 1 hour ago
CC
Senior Director, Operational Services
Catholic Charities of Northeast Kansas
NB · Chiasson Office, NB
- Full-time
The Senior Director of Operational Services leads the facilities, fleet, equipment, supply chain, food distribution support and safety and security functions that enable Catholic Charities…
Added 1 hour ago
NB
Senior Analyst Analysis and Financial Reporting
National Bank of Canada
Montreal, QC
- Full-time
Gain a comprehensive understanding of the Bank's business lines and subsidiaries.
Added 1 hour ago
AS
Senior Program Manager
Ardent SoftSol Inc.
Toronto, ON
- Contract
Job Title: Senior Director, Global Delivery Lead
Added 1 hour ago
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Senior Director
TechDoQuest
Toronto, ON
- Full-time
…takes ownership. The successful candidate will work across business groups and control functions, lead a team of project managers and workstream leads, and engage senior business and…
Added 1 hour ago
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Director, Product Design
Deel
Canada
- Full-time
…is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment…
Added 1 hour ago
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Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
- Remote
As Docker continues its rapid growth, we're seeking an inspiring and experienced Director of Partner Solution Engineering to lead a world-class team. Docker helps organizations solve…
Added 1 hour ago
VC
Veterinarian, Medical Director, Credit Valley Animal Hospital
VCA Canada
Mississauga, ON
- Full-time
The Veterinary Medical Director is a key leadership position responsible for maintaining the highest standards of medical quality and overseeing the performance of the veterinary team. This…
Added 2 hours ago
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Senior Financial Analyst
Viatris
Toronto, ON · Etobicoke-Office
- Full-time
Experience partnering with cross-functional teams to analyze operational cost drivers and performance trends.
Added 2 hours ago
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Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
The Manager, Implementation leads the GoCanvas/SiteDocs Implementation team, owning team performance, development, and process. This role holds 1:1s and career development conversations for…
Added 2 hours ago
A
Creative Director (eCommerce)
AlgaeCal
Remote, Canada
- Full-time
- Remote
If you’re excited by the idea of setting the creative standard across a fast-growing health and wellness brand, you might just be the Creative Director we’re looking for.
Added 2 hours ago
Director, Strategy & Transformation
GRIFOLS, S.A.
Mississauga, ON
The Director, Strategy & Transformation is responsible for leading strategic initiatives, operational excellence, and business transformation programs that support the Canadian…
Added 3 hours ago
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Lead Character Artist | Chef.fe d’équipe Artiste Personnage
NBCUniversal
Montreal, QC
- Full-time
The Lead Character Artist will work closely with the Associate Art Director – Characters and cross-disciplinary teams to ensure seamless integration across animation, rigging, and gameplay…
Added 4 hours ago
C
Analyst, Corporate Strategy
CAE
Montreal, QC
- Full-time
The Analyst, Global Strategy will work closely with the Chief Strategy Officer (CSO), Director of Global Strategy and Director of Global Strategy and Special Projects to identify, analyze,…
Added 6 hours ago
耐
Regional Sales Manager - Central Region
耐克森中国
Markham, ON
- Full-time
Analyze business performance and provide recommendations to drive sales growth and improve margins
Added 6 hours ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 6 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 6 hours ago
L
Senior Director, Raw Materials Innovation - Materials & Technology
lululemon
Vancouver, BC
- Full-time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create…
Added 6 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 6 hours ago
D
Account Director
Deltatre
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and technology. They expect a partner who understands their business, anticipates their needs and brings the full range of Deltatre's capability to their…
Added 6 hours ago
Director of Operations
Industrial Electric Manufacturing
Surrey, BC
IEM is seeking a Director of Operations to lead Integrated Products manufacturing in Surrey, B.C. This role owns safety, quality, delivery, cost, productivity, capacity, and team…
Added 7 hours ago
IB
Product Operations Manager - GTA
Indigo Books & Music
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Product Operations Manager is a key driver of product operations processes and results, fostering a high-performance, customer-focused environment where employees build their…
Added 7 hours ago
IB
General Manager - GTA
Indigo Books & Music
Toronto, ON
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…

Lifemark Health Group

Program Manager, WSIB Programs, Ontario

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Experience: 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Posting language: English
Posted: Sep 24, 2026

Original job description

Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

The Opportunity:

The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.

Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.

The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.

Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of Care

Key Responsibilities:

Client Leadership & Governance

Act as the primary interface with the WSIB & OWN for all operational matters
Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
Provide proactive communication on program performance, risks, and system pressures
Manage issue escalation and resolution in collaboration with the client

Central Coordination Services (CCS) Operations

Oversee centralized intake, triage, and referral allocation across the province
Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
Coordinate scheduling, rescheduling, and no-show management through centralized processes
Ensure seamless coordination across Lifemark clinics
Oversee onboarding, credentialing, and ongoing program management within clinics
Identify gaps in geographic or service coverage and implement mitigation strategies
Act as escalation point for provider performance issues and conflict resolution

Quality Assurance & Clinical Alignment

Ensure consistent application of quality assurance processes across all providers
Monitor adherence to clinical pathways, documentation standards, and reporting requirements
Partner with clinical leadership to address quality gaps and identify training needs
Drive consistency in service delivery across a multi-provider network

Data, Reporting & Business Intelligence

Oversee development and delivery of program reporting and performance dashboards
Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
Analyze trends and translate data into actionable insights and recommendations
Ensure standardized data collection and reporting processes across all providers
Sharing and socializing data insights that inform clinics and leadership on status of the program

Financial Oversight (Billing & Block Model Integrity)

Oversee centralized invoicing and billing processes across all providers
Ensure accuracy and compliance with WSIB block funding requirements
Monitor financial trends, variances, and potential risks
Partner with internal finance teams to support audits, reconciliation, and reporting

Issue Resolution & Continuous Improvement

Act as the central escalation point for operational, clinical, and system-related issues
Lead root cause analysis and implement corrective actions
Identify opportunities to improve workflows, efficiency, and service delivery
Drive continuous improvement across the program based on performance insights

What we're looking for:

7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Experience managing multi-site or network-based service delivery models
Demonstrated experience with centralized operations, intake models, or care coordination systems
Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments
Strong financial and operational acumen, including experience with reporting, billing, and performance management
Experience in rehabilitation, occupational health, or disability management is considered an asset

Core Competencies

Strong systems thinking and operational mindset
High level of ownership and accountability
Data-driven decision making and analytical capability
Ability to manage complexity and perform under pressure
Effective stakeholder management and communication skills

What Success Looks Like

Referrals are triaged and assigned efficiently across the network with minimal delays
Service level agreements are consistently met across all providers
The client has clear, timely, and actionable visibility into program performance
Billing processes are accurate, compliant, and transparent
Treatment clinics are aligned, high-performing, and accountable
Issues are identified and resolved proactively

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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More about this job

Responsibilities

The Program Manager is responsible for the end-to-end delivery of WSIB programs, overseeing intake, triage, provider network performance, and service quality. They act as the primary interface with WSIB and the Ontario Workers’ Network while driving continuous improvement and financial oversight across the province.

Requirements

Candidates must have 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery. Proven ability to manage complex client relationships and experience with centralized operations or care coordination systems is required.

Skills

Program Management
Healthcare Operations
Service Delivery
Stakeholder Management
Data Analysis
Performance Management
Financial Oversight
Billing Integrity
Clinical Alignment
Quality Assurance
Operational Leadership
Risk Management
Process Improvement
Triage Coordination
Strategic Planning
Communication

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Healthcare
WSIB
Ontario Workers' Network
Operations
Service Level Agreements
Clinical Pathways
Data Analytics
Billing
Rehabilitation
Occupational Health
Disability Management
Governance
Business Intelligence
Stakeholder Management
Centralized Coordination
Performance Dashboards
Root Cause Analysis
Credentialing
Compliance

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