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Added 1 hour ago
FH
Patient Care Coordinator-Medical-Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning…
Added 2 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Burnaby Hospital plays an essential role to those living in the community by delivering a variety of health care services. Services and specialties include emergency medicine,…
Added 3 hours ago
FH
Registered Nurse - Biocontainment Treatment and Training Centre
Fraser Health Authority
Surrey, BC
- $41.42 to $59.52 CAD / hour
- Full-time
The successful candidate, under the direction of the Director/Manager-BC Biocontainment (BC BTC), joins the CORE clinical team of the BC BTC Team and trains for specialty clinical services…
Added 3 hours ago
FH
Patient Care Coordinator - ICU - Chilliwack General Hospital (CGH)
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the…
Added 3 hours ago
FH
Nurse Clinician, Critical Care/Emergency - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…Collaborates with the interprofessional team to develop/support development of individualized care plans, ongoing evaluation of the care plan, the appropriate and timely discharge and/or…
Added 3 hours ago
AR
Community Business Manager
Atria Retirement Canada
Nanaimo, BC
- $49,000 to $56,350 USD / year
- Full-time
The Community Business Director is responsible for managing financial aspects of the community, accounting functions, and business office functions. This individual serves as the…
Added 3 hours ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 3 hours ago
CI
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
- Internship
Support the development of high-quality technical reports and documents
Added 5 hours ago
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Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
Added 5 hours ago
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Internal Medicine
Health Match BC
Nanaimo, BC
- Full-time
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Added 6 hours ago
BG
Division Manager - Southwest Ontario
Brandt Group of Companies
ON · Mississauga, ON
- Full-time
…profitability, and market share. This role leads workforce development, manages budgets and assets, ensures compliance with safety and training standards, and fosters strong customer and…
Added 6 hours ago
HN
Recreation Services Manager
Haisla Nation
Haisla, BC
- Full-time
Reporting to the Director, Health & Wellness, the Manager, Recreation Services is responsible for the strategic leadership, administration, and oversight of Haisla Nation’s recreation…
Added 7 hours ago
LH
Clinic Director
Lifemark Health Group
Prince Edward, ON
- $80,622 to $118,246 CAD / year
- Full-time
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Clinic Director
Lifemark Health Group
Quinte West, ON
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Added 7 hours ago
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BC
- $28 to $30 CAD / hour
- Temporary
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Added 7 hours ago
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Registered Massage Therapist
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Added 7 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
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Animal Resources Division Manager – Montreal General Hospital Site
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Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Added 8 hours ago
TS
Residential Counsellor
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- Full-time
Working environment is in the Service Users’ homes in the community, the office, or as assigned all in generally agreeable conditions. Locations may vary within the Lawson Ministries…
Added 8 hours ago
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Team Leader
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Hamilton, ON
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Coordinate community-based activities and natural supports to foster community engagement
Added 8 hours ago
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Director of Care (DOC) - Full Time (FT) - Vulcan
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As the Director of Care, you will contribute to the Extendicare purpose of Helping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive…

Lifemark Health Group

Program Manager, WSIB Programs, Ontario

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Experience: 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Posting language: English
Posted: Sep 24, 2026

Original job description

Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

The Opportunity:

The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.

Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.

The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.

Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of Care

Key Responsibilities:

Client Leadership & Governance

Act as the primary interface with the WSIB & OWN for all operational matters
Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
Provide proactive communication on program performance, risks, and system pressures
Manage issue escalation and resolution in collaboration with the client

Central Coordination Services (CCS) Operations

Oversee centralized intake, triage, and referral allocation across the province
Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
Coordinate scheduling, rescheduling, and no-show management through centralized processes
Ensure seamless coordination across Lifemark clinics
Oversee onboarding, credentialing, and ongoing program management within clinics
Identify gaps in geographic or service coverage and implement mitigation strategies
Act as escalation point for provider performance issues and conflict resolution

Quality Assurance & Clinical Alignment

Ensure consistent application of quality assurance processes across all providers
Monitor adherence to clinical pathways, documentation standards, and reporting requirements
Partner with clinical leadership to address quality gaps and identify training needs
Drive consistency in service delivery across a multi-provider network

Data, Reporting & Business Intelligence

Oversee development and delivery of program reporting and performance dashboards
Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
Analyze trends and translate data into actionable insights and recommendations
Ensure standardized data collection and reporting processes across all providers
Sharing and socializing data insights that inform clinics and leadership on status of the program

Financial Oversight (Billing & Block Model Integrity)

Oversee centralized invoicing and billing processes across all providers
Ensure accuracy and compliance with WSIB block funding requirements
Monitor financial trends, variances, and potential risks
Partner with internal finance teams to support audits, reconciliation, and reporting

Issue Resolution & Continuous Improvement

Act as the central escalation point for operational, clinical, and system-related issues
Lead root cause analysis and implement corrective actions
Identify opportunities to improve workflows, efficiency, and service delivery
Drive continuous improvement across the program based on performance insights

What we're looking for:

7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Experience managing multi-site or network-based service delivery models
Demonstrated experience with centralized operations, intake models, or care coordination systems
Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments
Strong financial and operational acumen, including experience with reporting, billing, and performance management
Experience in rehabilitation, occupational health, or disability management is considered an asset

Core Competencies

Strong systems thinking and operational mindset
High level of ownership and accountability
Data-driven decision making and analytical capability
Ability to manage complexity and perform under pressure
Effective stakeholder management and communication skills

What Success Looks Like

Referrals are triaged and assigned efficiently across the network with minimal delays
Service level agreements are consistently met across all providers
The client has clear, timely, and actionable visibility into program performance
Billing processes are accurate, compliant, and transparent
Treatment clinics are aligned, high-performing, and accountable
Issues are identified and resolved proactively

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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More about this job

Responsibilities

The Program Manager is responsible for the end-to-end delivery of WSIB programs, overseeing intake, triage, provider network performance, and service quality. They act as the primary interface with WSIB and the Ontario Workers’ Network while driving continuous improvement and financial oversight across the province.

Requirements

Candidates must have 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery. Proven ability to manage complex client relationships and experience with centralized operations or care coordination systems is required.

Skills

Program Management
Healthcare Operations
Service Delivery
Stakeholder Management
Data Analysis
Performance Management
Financial Oversight
Billing Integrity
Clinical Alignment
Quality Assurance
Operational Leadership
Risk Management
Process Improvement
Triage Coordination
Strategic Planning
Communication

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Healthcare
WSIB
Ontario Workers' Network
Operations
Service Level Agreements
Clinical Pathways
Data Analytics
Billing
Rehabilitation
Occupational Health
Disability Management
Governance
Business Intelligence
Stakeholder Management
Centralized Coordination
Performance Dashboards
Root Cause Analysis
Credentialing
Compliance

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