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Added 1 min ago
MN
Ma Faamii Manager
Metis Nation Saskatchewan
SK
- Up to $90,203 CAD / year
- Full-time
Under the direction of the Director of Child and Family Services & Ma Faamii, the Ma Faamii Manager will provide strategic leadership to Ma Faamii’s Operation Supervisors and Citizen…
Added 31 mins ago
TM
Manager, Collections and Registration
Toronto Metropolitan University
Toronto, ON
- Full-time
Acquisitions and Donor Relations: Leads the IMC’s Collections Committee, which meets to decide on prospective acquisitions. In consultation with the Director, Curator, and the
Added 1 hour ago
J
Director, Financial Planning and Analysis
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Financial Planning and Analysis based in Canada.
Added 3 hours ago
GC
Principal Engineer, Electrical
Glencore Canada
Sparwood, BC
- $153,000 to $189,000 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 3 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 3 hours ago
S
Social Worker
Sanya’k̓ula
Port Coquitlam, BC
- Full-time
Added 3 hours ago
OL
Client Service Coordinator
Oxford Learning Stoney Creek
AB · Edmonton, AB
- Full-time
As the Client Service coordinator you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students!…
Added 3 hours ago
OL
Full-Time Education Coordinator
Oxford Learning Stoney Creek
AB · Edmonton, AB
- Full-time
As the Education Coordinator you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You…
Added 3 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Director, Animal Resources Division (ARD), the incumbent is responsible for the management of the research animal facilities at the Montreal General…
Added 3 hours ago
BI
Branch Sales Manager - Supply Chain / MUST have Sales experience
Barbachano International, Inc.
ON · Ontario, Canada
- Full-time
Our client is seeking an experienced and results-driven Branch Manager to lead the day-to-day operations of a high-performing distribution branch. Reporting to the Senior Director of Branch…
Added 3 hours ago
J
Organisational Design Consultant
Jobgether
Canada
- Volunteer
Stakeholder management: Strong engagement and communication skills at director and executive levels, including the confidence to explain capability gaps and advocate for the structural and…
Added 3 hours ago
MN
Ma Faamii Manager
Métis Nation-Saskatchewan
SK · Saskatchewan, Canada
- Full-time
Under the direction of the Director of Child and Family Services & Ma Faamii, the Ma Faamii Manager will provide strategic leadership to Ma Faamii’s Operation Supervisors and Citizen…
Added 3 hours ago
HR
Senior Project Manager
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 3 hours ago
G
Fundraising Coordinator
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Coordinator to join our exciting team. Reporting directly to the Director of Wildlife Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing…
Added 3 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Director.
Added 3 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 3 hours ago
KR
Director of Finance, FP&A
Kassen Recruitment
Burlington, ON
- Full-time
A growing, project-driven organization is seeking a Director of Finance, FP&A to play a key role in financial planning, analysis, treasury, and business decision support. This is a hands-on…
Added 3 hours ago
J
Director, Financial Planning and Analysis
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Director, Financial Planning and Analysis based in Canada.
Added 3 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager…
Added 4 hours ago
Manager - Distribution and Transmission Settlements
Hydro One Networks Inc
Toronto, ON
This position reports directly to the Director, Meter-to-Bill. In this position you will lead the Transmission and Distribution Settlements team to ensure that the billing, settlements and…
Added 4 hours ago
MANAGER TRANSPORTATION BUSINESS SUPPORT
City of Toronto
Toronto, ON
Reporting to the Director Transportation Business Performance, the Manager Transportation Business Support provide strategic leadership for the division's business support functions,…
Added 6 hours ago
GE
E-Commerce Account Coordinator
Globe Electric
Montreal, QC
- Full-time
Le coordonnateur ou la coordonnatrice de comptes en commerce électronique soutient les opérations quotidiennes et la qualité du contenu d’un groupe attitré de comptes détaillants de Globe…
Added 6 hours ago
FR
US Corporates - Credit Analyst, Associate Director - Retail & Consumer - Toronto
Fitch Ratings
Toronto, ON
- Full-time
US Corporates – Credit Analyst, Associate Director – Retail & Consumer
Added 6 hours ago
KM
REGIONAL MANAGER - INDUSTRIAL MAINTENANCE
KPIC Maintenance Services Inc.
AB · Edmonton, AB
- Full-time
…Senior Management/Executive team and weekly reports to the Director,…
Added 6 hours ago
RG
DIRECTOR OF SALES AND OPERATIONS
Rank Group
Halifax, NS
- Full-time
We are seeking a results-driven Director of Sales & Operations to lead and optimize performance across our 4 retail stores (3 brands – Gallery 1 Furniture, Ashley HomeStore, Worldwide…

Lifemark Health Group

Program Manager, WSIB Programs, Ontario

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Experience: 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Posting language: English
Posted: Sep 24, 2026

Original job description

Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

The Opportunity:

The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.

Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.

The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.

Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of Care

Key Responsibilities:

Client Leadership & Governance

Act as the primary interface with the WSIB & OWN for all operational matters
Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
Provide proactive communication on program performance, risks, and system pressures
Manage issue escalation and resolution in collaboration with the client

Central Coordination Services (CCS) Operations

Oversee centralized intake, triage, and referral allocation across the province
Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
Coordinate scheduling, rescheduling, and no-show management through centralized processes
Ensure seamless coordination across Lifemark clinics
Oversee onboarding, credentialing, and ongoing program management within clinics
Identify gaps in geographic or service coverage and implement mitigation strategies
Act as escalation point for provider performance issues and conflict resolution

Quality Assurance & Clinical Alignment

Ensure consistent application of quality assurance processes across all providers
Monitor adherence to clinical pathways, documentation standards, and reporting requirements
Partner with clinical leadership to address quality gaps and identify training needs
Drive consistency in service delivery across a multi-provider network

Data, Reporting & Business Intelligence

Oversee development and delivery of program reporting and performance dashboards
Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
Analyze trends and translate data into actionable insights and recommendations
Ensure standardized data collection and reporting processes across all providers
Sharing and socializing data insights that inform clinics and leadership on status of the program

Financial Oversight (Billing & Block Model Integrity)

Oversee centralized invoicing and billing processes across all providers
Ensure accuracy and compliance with WSIB block funding requirements
Monitor financial trends, variances, and potential risks
Partner with internal finance teams to support audits, reconciliation, and reporting

Issue Resolution & Continuous Improvement

Act as the central escalation point for operational, clinical, and system-related issues
Lead root cause analysis and implement corrective actions
Identify opportunities to improve workflows, efficiency, and service delivery
Drive continuous improvement across the program based on performance insights

What we're looking for:

7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Experience managing multi-site or network-based service delivery models
Demonstrated experience with centralized operations, intake models, or care coordination systems
Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments
Strong financial and operational acumen, including experience with reporting, billing, and performance management
Experience in rehabilitation, occupational health, or disability management is considered an asset

Core Competencies

Strong systems thinking and operational mindset
High level of ownership and accountability
Data-driven decision making and analytical capability
Ability to manage complexity and perform under pressure
Effective stakeholder management and communication skills

What Success Looks Like

Referrals are triaged and assigned efficiently across the network with minimal delays
Service level agreements are consistently met across all providers
The client has clear, timely, and actionable visibility into program performance
Billing processes are accurate, compliant, and transparent
Treatment clinics are aligned, high-performing, and accountable
Issues are identified and resolved proactively

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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More about this job

Responsibilities

The Program Manager is responsible for the end-to-end delivery of WSIB programs, overseeing intake, triage, provider network performance, and service quality. They act as the primary interface with WSIB and the Ontario Workers’ Network while driving continuous improvement and financial oversight across the province.

Requirements

Candidates must have 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery. Proven ability to manage complex client relationships and experience with centralized operations or care coordination systems is required.

Skills

Program Management
Healthcare Operations
Service Delivery
Stakeholder Management
Data Analysis
Performance Management
Financial Oversight
Billing Integrity
Clinical Alignment
Quality Assurance
Operational Leadership
Risk Management
Process Improvement
Triage Coordination
Strategic Planning
Communication

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Healthcare
WSIB
Ontario Workers' Network
Operations
Service Level Agreements
Clinical Pathways
Data Analytics
Billing
Rehabilitation
Occupational Health
Disability Management
Governance
Business Intelligence
Stakeholder Management
Centralized Coordination
Performance Dashboards
Root Cause Analysis
Credentialing
Compliance

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