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Added 7 mins ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Part-time
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select…
Added 7 mins ago
TP
infrastructure architect - information technology (IT)
Titan power Ltd
Markham, ON
- Full-time
Added 7 mins ago
TR
Instrument Mech (Plt Repair)
Teck Resources Limited
Trail, BC
- Full-time
…calibrating, troubleshooting, and repairing advanced instrumentation systems that support more than 26 operating plants across our site. Every day brings new challenges, opportunities to…
Added 7 mins ago
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SAP Support Technician
Raise
AB · Edmonton, AB
- Full-time
…and helps enhance maintenance work management processes and systems across the client’s SAGD facilities. Our Client, the third largest producer of Canadian oil and natural gas and the…
Added 7 mins ago
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Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
Strong understanding of systems analysis, software development methodologies, and information technology operations.
Added 7 mins ago
CC
Sales Representative - Facility Services
Cintas Canada
Kamloops, BC
- Full-time
…eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH,…
Added 7 mins ago
LP
Simulation Assistant - Casual
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Knowledge of Simulation Hub systems/processes and programs within the Centre for Health and Wellness.
Added 7 mins ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Identify and recommend opportunities to improve systems
Added 7 mins ago
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Développeur De Tests Python/Python Test Developer
Actalent
Sainte-Anne-de-Bellevue, QC
- $50 to $60 CAD / hour
- Contract
The Python Test Developer designs, develops, tests, integrates, and deploys software applications using general-purpose languages and technologies to support the testing of various…
Added 7 mins ago
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Software Developer (Intermediate to Senior) | React, Flutter, C#, IoT & NoSQL
Beslogic
Montreal, QC
- Full-time
We're looking for an intermediate to senior software developer to join a client project starting ASAP.
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Building Manager
Marcon
Vancouver, BC
- $50,000 to $70,000 CAD / year
- Full-time
Experience with Yardi Maintenance IQ or similar maintenance management systems is considered an asset
Added 7 mins ago
OD
Salesforce Lead
OSI Digital
Toronto, ON
- Full-time
Define and implement integration architecture with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
Added 7 mins ago
CC
Route Service Representative
Cintas Canada
Toronto, ON
- Full-time
…eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH,…
Added 7 mins ago
DC
Project Manager
Defence Construction Canada
Toronto, ON
- Full-time
Use applicable computer software and operating systems
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Data Architect
CPKC
Calgary, AB
- Contract
University degree in Computer Science, Information Systems, Engineering, or a related discipline, or an equivalent combination of education and experience
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District Manager
Wendy's Restaurant Of Canada
Calgary, AB
- Full-time
Proficiency with common business and restaurant management systems, such as POS platforms, scheduling tools, and productivity software (e.g., Excel, email, reporting tools
Added 7 mins ago
LP
Curriculum & Transfer Specialist
Lethbridge Polytechnic
Lethbridge, AB
- Full-time
…ensuring the integrity and accuracy of academic information…
Added 7 mins ago
Staff Software Engineer, Backend Platform
Robinhood
Toronto, ON
As a Staff Software Developer, you will set technical direction and lead large, multi-team initiatives that improve how backend systems are developed and operated. You will design and guide…
Added 14 mins ago
AT
Computer systems development manager
ADNIKA TECH Inc.
Mississauga, ON
- From $55 CAD / hour
- Full-time
- On-site
Added 20 mins ago
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Professional services manager - business services
LAYERMETA LABS DEVELOPMENT LTD.
Vancouver, BC
- From $4,500 CAD / month
- Full-time
- Contract
- Hybrid
Transform digitized images using retouching systems, graphic palettes or specialized software
Added 22 mins ago
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Specialist II, Processing Operations
ATB
Crossfield, AB · Didsbury, AB · Drayton Valley, AB · Drumheller, AB · Edmonton, AB · Edson, AB · Elk Point, AB · Coaldale, AB · Cochrane, AB · Cold Lake, AB · Consort, AB · Coronation, AB · Foremost, AB · Fairview, AB · Falher, AB · Forestburg, AB · Calgary, AB · Camrose, AB · Canmore, AB · Cardston, AB · Caroline, AB · Carstairs, AB · Castor, AB · Airdrie, AB · Alexis Whitecourt 232, AB · Andrew, AB · Athabasca, AB · Banff, AB · Barrhead, AB · Beaumont, AB · Beaverlodge, AB · Bonnyville, AB · Bow Island, AB · Boyle, AB · Breton, AB · Brooks, AB · Chestermere, AB · Claresholm, AB · Fort Macleod, AB · Fort McMurray, AB · Fort Saskatchewan, AB · Fort Vermilion, AB · Grande Prairie, AB · Granum, AB · Grimshaw, AB · Hanna, AB · High Level, AB · High Prairie, AB · Hinton, AB · Hythe, AB · Innisfail, AB · Jasper, AB · Killam, AB · La Crête, AB · Lac la Biche, AB · Lacombe, AB · Lamont, AB · Leduc, AB · Lethbridge, AB · Linden, AB · Magrath, AB · Manning, AB · Mayerthorpe, AB · Medicine Hat, AB · Milk River, AB · Nanton, AB · Okotoks, AB · Olds, AB · Onoway, AB · Oyen, AB · Peace River, AB · Picture Butte, AB · Pincher Creek, AB · Ponoka, AB · Provost, AB · Raymond, AB · Red Deer, AB · Redwater, AB · Rimbey, AB · Rocky Mountain House, AB · Rycroft, AB · Sherwood Park, AB · Slave Lake, AB · Smoky Lake, AB · Spirit River, AB · Spruce Grove, AB · St. Albert, AB · St. Paul, AB · Stettler, AB · Stony Plain, AB · Strathmore, AB · Sundre, AB · Sylvan Lake, AB · Taber, AB · Thorsby, AB · Three Hills, AB · Tofield, AB · Trochu, AB · Two Hills, AB · Valleyview, AB · Vegreville, AB · Vermilion, AB · Viking, AB · Vulcan, AB · Wainwright, AB · Westlock, AB · Wetaskiwin, AB · Wildwood, AB · AB · Lloydminster, SK · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
Practical exposure or strong aptitude for citizen developer tools, robotics process automation (RPA), or systems analysis.
Added 22 mins ago
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Principal Electrical Engineer
Worley
Markham, ON · Oakville, ON
- Full-time
Develop and oversee electrical engineering deliverables including HV, MV, and LV systems, substations, MCCs, protection systems, single line diagrams, schematics, cable routing, lighting,…
Added 22 mins ago
W
Senior Project Planner
Worley
Markham, ON · Oakville, ON
- Full-time
Assist project controls specialists on updating the various progressing systems and apply progress to the live schedule.
Added 22 mins ago
W
Senior Technical Consultant
Worley
Calgary, AB · Edmonton, AB
- Full-time
Support and maintain plant control systems, DCS platforms, Safety Instrumented Systems (SIS), HMI/SCADA applications, and associated industrial networks.
Added 22 mins ago
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Cloud Solution Architect
Microsoft
Toronto, ON
- Full-time
…technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development,…

Lifemark Health Group

Program Manager, WSIB Programs, Ontario

Toronto, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Experience: 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Posting language: English
Posted: Sep 24, 2026

Original job description

Location: This role will be hybrid based out of Ontario and will involve travel to our locations and client sites.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022.

The Opportunity:

The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.

Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake, triage, provider network performance, reporting, billing integrity, and service quality across a province-wide network of Lifemark clinics.

The successful candidate will lead a centralized coordination function that ensures injured workers are triaged, treated, and supported through return-to-work in a timely, consistent, and high-quality manner, aligned to defined service level expectations.

Programs you'll be accountable for: WSIB Specialized Care Program/Ontario Workers’ Network (OWN); WSIB Interdisciplinary Treatment Program of Care; WSIB Musculoskeletal Program of Care; WSIB Mild Traumatic Brain Injury Program of Care; Mental Health Program of Care

Key Responsibilities:

Client Leadership & Governance

Act as the primary interface with the WSIB & OWN for all operational matters
Lead regular governance activities including operational updates, Monthly and Quarterly Business Reviews
Provide proactive communication on program performance, risks, and system pressures
Manage issue escalation and resolution in collaboration with the client

Central Coordination Services (CCS) Operations

Oversee centralized intake, triage, and referral allocation across the province
Ensure workers are matched to appropriate providers based on clinical need, location, and capacity
Monitor and ensure adherence to service level agreements (SLAs), including clinical standards, access, reporting and turnaround times
Coordinate scheduling, rescheduling, and no-show management through centralized processes
Ensure seamless coordination across Lifemark clinics
Oversee onboarding, credentialing, and ongoing program management within clinics
Identify gaps in geographic or service coverage and implement mitigation strategies
Act as escalation point for provider performance issues and conflict resolution

Quality Assurance & Clinical Alignment

Ensure consistent application of quality assurance processes across all providers
Monitor adherence to clinical pathways, documentation standards, and reporting requirements
Partner with clinical leadership to address quality gaps and identify training needs
Drive consistency in service delivery across a multi-provider network

Data, Reporting & Business Intelligence

Oversee development and delivery of program reporting and performance dashboards
Monitor key performance indicators including return-to-work outcomes, service timelines, and provider performance
Analyze trends and translate data into actionable insights and recommendations
Ensure standardized data collection and reporting processes across all providers
Sharing and socializing data insights that inform clinics and leadership on status of the program

Financial Oversight (Billing & Block Model Integrity)

Oversee centralized invoicing and billing processes across all providers
Ensure accuracy and compliance with WSIB block funding requirements
Monitor financial trends, variances, and potential risks
Partner with internal finance teams to support audits, reconciliation, and reporting

Issue Resolution & Continuous Improvement

Act as the central escalation point for operational, clinical, and system-related issues
Lead root cause analysis and implement corrective actions
Identify opportunities to improve workflows, efficiency, and service delivery
Drive continuous improvement across the program based on performance insights

What we're looking for:

7–10+ years of experience in program management, healthcare operations, or large-scale service delivery
Experience managing multi-site or network-based service delivery models
Demonstrated experience with centralized operations, intake models, or care coordination systems
Proven ability to manage complex client relationships, preferably within insurance, WCB/WSIB, or public sector environments
Strong financial and operational acumen, including experience with reporting, billing, and performance management
Experience in rehabilitation, occupational health, or disability management is considered an asset

Core Competencies

Strong systems thinking and operational mindset
High level of ownership and accountability
Data-driven decision making and analytical capability
Ability to manage complexity and perform under pressure
Effective stakeholder management and communication skills

What Success Looks Like

Referrals are triaged and assigned efficiently across the network with minimal delays
Service level agreements are consistently met across all providers
The client has clear, timely, and actionable visibility into program performance
Billing processes are accurate, compliant, and transparent
Treatment clinics are aligned, high-performing, and accountable
Issues are identified and resolved proactively

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

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More about this job

Responsibilities

The Program Manager is responsible for the end-to-end delivery of WSIB programs, overseeing intake, triage, provider network performance, and service quality. They act as the primary interface with WSIB and the Ontario Workers’ Network while driving continuous improvement and financial oversight across the province.

Requirements

Candidates must have 7–10+ years of experience in program management, healthcare operations, or large-scale service delivery. Proven ability to manage complex client relationships and experience with centralized operations or care coordination systems is required.

Skills

Program Management
Healthcare Operations
Service Delivery
Stakeholder Management
Data Analysis
Performance Management
Financial Oversight
Billing Integrity
Clinical Alignment
Quality Assurance
Operational Leadership
Risk Management
Process Improvement
Triage Coordination
Strategic Planning
Communication

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Healthcare
WSIB
Ontario Workers' Network
Operations
Service Level Agreements
Clinical Pathways
Data Analytics
Billing
Rehabilitation
Occupational Health
Disability Management
Governance
Business Intelligence
Stakeholder Management
Centralized Coordination
Performance Dashboards
Root Cause Analysis
Credentialing
Compliance

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