Reports Coordinator
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Employment Type: Full-time/Permanent
Location Type: In-Person
Location: Unit 70, 2121 29 Street NE, Calgary, AB
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
As a Reports Coordinator at Viewpoint, you are a flexible team player who supports the administrative management of all single and multidisciplinary reports/documentation related to client assessment files. This role is essential for tracking and managing the flow of assessments reports, ensuring timely receipt, formatting, and documenting each step in ADMS to support smooth processing. A Reports Coordinator’s also handle final report preparation and delivery and maintain accurate records.
Key Responsibilities:
Location Type: In-Person
Location: Unit 70, 2121 29 Street NE, Calgary, AB
Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.
Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.
As a Reports Coordinator at Viewpoint, you are a flexible team player who supports the administrative management of all single and multidisciplinary reports/documentation related to client assessment files. This role is essential for tracking and managing the flow of assessments reports, ensuring timely receipt, formatting, and documenting each step in ADMS to support smooth processing. A Reports Coordinator’s also handle final report preparation and delivery and maintain accurate records.
Key Responsibilities:
- Follow up on outstanding reports with assessors and transcription, and document in computer tracking system
- Monitor tracking system for reports due in and out on a daily basis, facilitate timely delivery
- Document special cases and special handling of reports as appropriate
- Document receipt of reports from assessors in system and ensure report statuses are advanced to ensure smooth transition through steps in process
- Format reports, perform preliminary quality assurance checks, and then upload in preparation for detailed Quality Assurance reviews
- Facilitate, follow up, and document report sharing amongst assessors for multidisciplinary assessments
- Final formatting of reports to be sent to customer. Ensure copy of report appropriately filed in system and report metrics appropriately logged and tracked
- Deliver report to customer via delivery method specified in Service Level Agreement
- Relevant post-secondary/community college education
- 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
- Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
- Effective verbal and written communication skills
- Proven organizational and multi-tasking skills
- Knowledge of medical terminology and medical transcription experience is a strong asset
- Comprehensive and flexible health and dental choices with Flex benefits
- Lifemark Employee Assistance Program
- Shoppers Drug Mart Employee Discount (30%)
- Employee Stock Purchase Plan (25%)
- Paid vacation and Wellness days
- Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
- Goodlife Fitness Corporate Discount Gym Membership
- Ongoing internal training and development with opportunities for mentorship
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- Nationally recognized brand with a strong digital presence
More about this job
Responsibilities
Track and coordinate assessment reports, follow up with assessors and transcription, update report statuses, and facilitate report sharing for multidisciplinary assessments. Format and conduct preliminary quality checks on reports, prepare final reports for customers, maintain accurate records and metrics, and deliver reports according to service agreements.
Requirements
The role prefers relevant post-secondary or community college education and three years of experience in client service or administration, ideally in insurance or healthcare. Candidates should be proficient with Microsoft Office, Outlook, internet tools, and Adobe Acrobat, with strong communication, organizational, and multitasking skills; medical terminology or transcription experience is an asset.
Skills
- Report Coordination
- Administrative Support
- Client Service
- Report Tracking
- Document Management
- Report Formatting
- Quality Assurance
- Medical Terminology
- Medical Transcription
- Microsoft Office
- Microsoft Outlook
- Adobe Acrobat
- Written Communication
- Verbal Communication
- Organization
- Multitasking
Benefits
- Flexible Health and Dental Benefits
- Employee Assistance Program
- Employee Discount
- Employee Stock Purchase Plan
- Paid Vacation
- Wellness Days
- Continuing Education Allowance
- Corporate Gym Membership Discount
- Internal Training and Development
- Mentorship Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Independent Medical Assessments
- Assessment Reports
- Multidisciplinary Assessments
- Report Coordination
- Client Service
- Administrative Support
- Insurance
- Healthcare
- Medical Terminology
- Medical Transcription
- Report Tracking
- Document Management
- Report Formatting
- Quality Assurance
- Microsoft Office
- Microsoft Outlook
- Adobe Acrobat
- Service Level Agreement
- Assessors
- Transcription
- Customer Delivery
- Recordkeeping
- Report Metrics
- Communication
- Organization
- Multitasking