Application Support and Implementation Specialist

Company Description

Lifevoxel AI’s mission is to provide critical patient-centric delivery of care using intuitive, diagnostic and instantly accessible visualizations over the Internet. Reduce costs for providers, and provide substantial return for stakeholders. All in a capital-efficient manner.

Our focus and vision is to be the de facto platform for medical imaging applications. Our value is “ Commitment to Innovation and Excellence”. We are focused on delivering a better than best-in-class medical imaging platform which is in the market today which we can truly address patient outcome and bring cost-efficiency for “real”.

We are headquartered in San Diego, California and opening our Toronto, Canada office and recruiting Application and Implementation Support Specialists for our Toronto office. The Application and Implementation Support Specialists will be supporting our client base in USA and Canada. To learn more about Lifevoxel visit www.lifevoxe.com.

Job Description

The Application & Implementation Support Specialists will be responsible for delivering a range of support and technical services, support and expertise to Lifevoxel’s new and existing clients. This includes working with project management and delivery team to ensure successful project implementation, delivery and support to clients. The Application and Implementation Support Specialist will configure, implement, train and execute final installations/testing of the clients’ sites and then provide “Go-Live” support. The Application and Implementation support specialists will take client calls for support , triage the issues, resolve issues and work with other senior resources for level 3 support.

Duties/Responsibilities:

• Configure, test and troubleshoot most of Lifevoxel’s solutions.

• Assist clients and other internal teams with configuration of software and testing sessions.

• Provide end user training.

• Identify and execute opportunities to optimize the client’s overall workflows

• Support the customer as they begin using the new products during and occasionally after the implementation of a project.

• Identify and help solve issues reported by clients

• Liaise with client’s other project vendors, network/IT staff on issues caused by dependencies.

• Liaise with R&D team to resolve level 3 support requests

• Run all necessary sanity checks or implementation checks for projects.

• Help in User Acceptance Test with the clients

• Potentially be involved in some hardware setup/testing or verifications.

• Assist and support full Software upgrades remotely by assisting in the testing and troubleshooting of the test and production environment

Qualifications

• Preferably Bachelor’s degree in Engineering, Computer Science,

• Experience with radiology Imaging software (RIS-PACS) or equivalent experience in DICOM protocols and HL7

• Direct experience in a customer facing role with demonstrated ability to gather complex customer requirements and managing support calls

• Strong technical aptitude and a quick learner with the ability to understand clinical radiology workflow

• Excellent analytical, research, organizational and planning skills

• Excellent teamwork skills, and the ability to develop and maintain internal and external relationships

• Proven ability to influence cross-functional teams

• Exceptional communication, influencing and presentation skills

• Proven experience in definition and launching of multiple products

• This position may require travel, mainly in North America

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

Compensation

Lifevoxel offers a great work environment, professional development, challenging careers, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

This position is for the those who are legally authorized to work in the Canada and working remotely is also an option.

Apply for this job by emailing your resume to [email protected]